NRF CUSTOMER SERVICE 3 QUESTIONS &
ANSWERS 2026
When customers request any of the service "extras" your store offers:
• Make a note in your client record system so you can provide more personalized
service when those customers return in the future
• Tell them they'll have to contact Customer Service for further information
• Tell them they'll have to wait until you finish with the other customers in your area
before you can give them that amount of time - Answers -Make a note in your client
record system so you can provide more personalized service when those customers
return in the future
Which of the following are examples of open-ended questions?
• Is this all for you today?
• Do you like blue or brown?
• What features are important to you?
Can I help you? - Answers -What features are important to you?
Personal shopping services may be appropriate for which of the following customers?
• A shopper who says she just wants to browse
• A shopper who asks you to help select gift items for the holidays
• A customer who is in a hurry and does not have time to look for specific items
• B and C - Answers -B and C
According to market research, what percentage of customers are likely to spend more if
the sales associate is helpful?
• 25%
• 32%
• 45% - Answers -45%
When providing a service to customers with disabilities, you usually should not provide
physical assistance unless it has been requested. True or False - Answers -True
When your customer asks you to make an exception to the company policy regarding
warranties, you should probably:
• Make the exception, but only if the customer promises to make additional purchases
• Check with your immediate supervisor or manager
• Tell him you do not make exceptions - Answers -Check with your immediate
supervisor or manager
ANSWERS 2026
When customers request any of the service "extras" your store offers:
• Make a note in your client record system so you can provide more personalized
service when those customers return in the future
• Tell them they'll have to contact Customer Service for further information
• Tell them they'll have to wait until you finish with the other customers in your area
before you can give them that amount of time - Answers -Make a note in your client
record system so you can provide more personalized service when those customers
return in the future
Which of the following are examples of open-ended questions?
• Is this all for you today?
• Do you like blue or brown?
• What features are important to you?
Can I help you? - Answers -What features are important to you?
Personal shopping services may be appropriate for which of the following customers?
• A shopper who says she just wants to browse
• A shopper who asks you to help select gift items for the holidays
• A customer who is in a hurry and does not have time to look for specific items
• B and C - Answers -B and C
According to market research, what percentage of customers are likely to spend more if
the sales associate is helpful?
• 25%
• 32%
• 45% - Answers -45%
When providing a service to customers with disabilities, you usually should not provide
physical assistance unless it has been requested. True or False - Answers -True
When your customer asks you to make an exception to the company policy regarding
warranties, you should probably:
• Make the exception, but only if the customer promises to make additional purchases
• Check with your immediate supervisor or manager
• Tell him you do not make exceptions - Answers -Check with your immediate
supervisor or manager
