IPPS-A || All Answers Are Correct.
Where can a Member find the Top Answers page relating to HR questions? correct answers
IPPS-A Help Center Page
The Member may use ____________ to search for specific HR solutions. correct answers Key
words
What does the Frequently Asked Questions search return? correct answers Questions on the
chosen topic
The selection options for the Type and Detail drop-down options lists will be the same no matter
what selection you make for Category. correct answers False
The Member receives an email notification when their case is closed. correct answers True
Under what conditions may a Member reopen a case created in the IPPS-A Help Center? correct
answers The issue concerning the closed case resurfaced or is not resolved
Who has the ability to view a case upon its creation? correct answers The Member for which the
case was created/
The HR Professional or Agent who created the case/
An interested party who has been added to the case
An HR Professional may escalate, deescalate, or reassign a case _____. correct answers to any
provider group according to organizational SOPs or business rules
To search for a viable solution to resolve a case, an HR Professional may_____. correct answers
enter key words associated with the search option/
browse the library via FAQ/
search Frequently Used
Before switching the Business Unit for an HR case to IT, the user should ensure that
________________. correct answers the issue is a legitimate system problem
In order to view documentation regarding their case sent by the HR Professional working the
case, the Member must _____. correct answers log into IPPS-A to access their case to view the
documentation
In order to reopen a case, its current status must be: correct answers Closed - Resolved/
Closed - Canceled
The system automatically populates the following email recipients. correct answers Member/
Assigned Helpdesk Agent/
Assigned Provider Group
Where can a Member find the Top Answers page relating to HR questions? correct answers
IPPS-A Help Center Page
The Member may use ____________ to search for specific HR solutions. correct answers Key
words
What does the Frequently Asked Questions search return? correct answers Questions on the
chosen topic
The selection options for the Type and Detail drop-down options lists will be the same no matter
what selection you make for Category. correct answers False
The Member receives an email notification when their case is closed. correct answers True
Under what conditions may a Member reopen a case created in the IPPS-A Help Center? correct
answers The issue concerning the closed case resurfaced or is not resolved
Who has the ability to view a case upon its creation? correct answers The Member for which the
case was created/
The HR Professional or Agent who created the case/
An interested party who has been added to the case
An HR Professional may escalate, deescalate, or reassign a case _____. correct answers to any
provider group according to organizational SOPs or business rules
To search for a viable solution to resolve a case, an HR Professional may_____. correct answers
enter key words associated with the search option/
browse the library via FAQ/
search Frequently Used
Before switching the Business Unit for an HR case to IT, the user should ensure that
________________. correct answers the issue is a legitimate system problem
In order to view documentation regarding their case sent by the HR Professional working the
case, the Member must _____. correct answers log into IPPS-A to access their case to view the
documentation
In order to reopen a case, its current status must be: correct answers Closed - Resolved/
Closed - Canceled
The system automatically populates the following email recipients. correct answers Member/
Assigned Helpdesk Agent/
Assigned Provider Group
