3CX BASIC CERTIFICATION UPDATED TEST PAPER
QUESTIONS AND ANSWERS GRADED A+
✔✔When provisioning BLF keys on an IP phone, the default action is always blind
transfer and cannot be altered. - ✔✔F
✔✔When a problem arises on a supported IP phone, provisioned by 3CX running the
supported firmware, can support for standard device functions be provided by 3cx? -
✔✔Yes
✔✔If you choose to use a 3CX FQDN, does the configuration wizard generate a trusted
SSL certificate for you during the installation? - ✔✔Yes
✔✔You can provision more than one IP phone to an extension, even if the manufacturer
and/or models are different? - ✔✔Yes
✔✔IP phones marked in red on the PHONES page of the 3CX Management Console
indicate an outdated firmware version. Are those devices still covered by 3CX support
for assistance when a problem occurs with these devices? - ✔✔NO
✔✔You can´t configure an option in the digital receptionist to connect callers to another
Digital Receptionist. - ✔✔F
✔✔If a 3CX SIP port has been altered to any port other than the 5060, phones can be
provisioned using the Pnp. - ✔✔T
✔✔You can automatically delete voice messages that are X days old. - ✔✔T
✔✔To use Webmeeting 3CX, you do not need to forward ports/NAT to any specific port
on your firewall/router. - ✔✔F
✔✔Using VoIP providers requires only to open the forwarded port/NAT on its firewall
(default 5060 UDP/TCP). - ✔✔F
✔✔Each IP phone can be provisioned to have a different Ring Tone. - ✔✔T
✔✔Firewall verification cannot verify whether SIP ALG is enabled on your firewall - ✔✔F
✔✔Is the following statement true or false about VoIP providers supported with 3CX.
:Supported VoIP providers that have been tested by 3CX can get 3CX technical support
regarding their configuration - ✔✔T
, ✔✔The SIP port can only be configured during installation, SIP port change will require
3CX reinstallation - ✔✔T
✔✔The default length of the Voicemail PIN is 4 digits - ✔✔T
✔✔To use the 3CX Client remotely (example from a home office), the user must change
the status of their profile to OUT OF OFFICE. - ✔✔F
✔✔Can I change the digit length of the internal extensions after the 3CX control unit has
been fully configured? - ✔✔NO
✔✔When you create outbound rules, the CALLS TO NUMBERS THAT BEGIN WITH
THE PREFIX field, defines how a dialed number must begin to match this rule - ✔✔T
✔✔Firewalls use NAT to remap IP information when data packets traverse it. - ✔✔T
✔✔You can receive voice message notifications by email, but there is no way to listen
to the voice message in this way. - ✔✔F
✔✔The inbound rule settings for DID allows you to define different routing destinations
based on the time of day. - ✔✔T
✔✔Outgoing calls can be made through the Voice Mailbox menu, if the appropriate
option is enabled. - ✔✔T
✔✔The destination on Digital Reception is chosen based on the DTMF tone that the
PBX receives from the caller. - ✔✔T
✔✔A caller connected to a digital receptionist can directly dial a user's extension
number and be transferred to that extension. - ✔✔T
✔✔The configurable MENU OPTIONS in digital receptionists are 0-9, *and # . - ✔✔F
✔✔A SIP trunk can have more than one number routed through the same account. For
each number that has SIP Trunk, a new trunking needs to be added on the 3CX and the
DID/MSN must be set in the Primary Number field. - ✔✔F
✔✔Firewall verification can detect whether SIP ALG is enabled on the firewall between
3CX and the Internet - ✔✔T
QUESTIONS AND ANSWERS GRADED A+
✔✔When provisioning BLF keys on an IP phone, the default action is always blind
transfer and cannot be altered. - ✔✔F
✔✔When a problem arises on a supported IP phone, provisioned by 3CX running the
supported firmware, can support for standard device functions be provided by 3cx? -
✔✔Yes
✔✔If you choose to use a 3CX FQDN, does the configuration wizard generate a trusted
SSL certificate for you during the installation? - ✔✔Yes
✔✔You can provision more than one IP phone to an extension, even if the manufacturer
and/or models are different? - ✔✔Yes
✔✔IP phones marked in red on the PHONES page of the 3CX Management Console
indicate an outdated firmware version. Are those devices still covered by 3CX support
for assistance when a problem occurs with these devices? - ✔✔NO
✔✔You can´t configure an option in the digital receptionist to connect callers to another
Digital Receptionist. - ✔✔F
✔✔If a 3CX SIP port has been altered to any port other than the 5060, phones can be
provisioned using the Pnp. - ✔✔T
✔✔You can automatically delete voice messages that are X days old. - ✔✔T
✔✔To use Webmeeting 3CX, you do not need to forward ports/NAT to any specific port
on your firewall/router. - ✔✔F
✔✔Using VoIP providers requires only to open the forwarded port/NAT on its firewall
(default 5060 UDP/TCP). - ✔✔F
✔✔Each IP phone can be provisioned to have a different Ring Tone. - ✔✔T
✔✔Firewall verification cannot verify whether SIP ALG is enabled on your firewall - ✔✔F
✔✔Is the following statement true or false about VoIP providers supported with 3CX.
:Supported VoIP providers that have been tested by 3CX can get 3CX technical support
regarding their configuration - ✔✔T
, ✔✔The SIP port can only be configured during installation, SIP port change will require
3CX reinstallation - ✔✔T
✔✔The default length of the Voicemail PIN is 4 digits - ✔✔T
✔✔To use the 3CX Client remotely (example from a home office), the user must change
the status of their profile to OUT OF OFFICE. - ✔✔F
✔✔Can I change the digit length of the internal extensions after the 3CX control unit has
been fully configured? - ✔✔NO
✔✔When you create outbound rules, the CALLS TO NUMBERS THAT BEGIN WITH
THE PREFIX field, defines how a dialed number must begin to match this rule - ✔✔T
✔✔Firewalls use NAT to remap IP information when data packets traverse it. - ✔✔T
✔✔You can receive voice message notifications by email, but there is no way to listen
to the voice message in this way. - ✔✔F
✔✔The inbound rule settings for DID allows you to define different routing destinations
based on the time of day. - ✔✔T
✔✔Outgoing calls can be made through the Voice Mailbox menu, if the appropriate
option is enabled. - ✔✔T
✔✔The destination on Digital Reception is chosen based on the DTMF tone that the
PBX receives from the caller. - ✔✔T
✔✔A caller connected to a digital receptionist can directly dial a user's extension
number and be transferred to that extension. - ✔✔T
✔✔The configurable MENU OPTIONS in digital receptionists are 0-9, *and # . - ✔✔F
✔✔A SIP trunk can have more than one number routed through the same account. For
each number that has SIP Trunk, a new trunking needs to be added on the 3CX and the
DID/MSN must be set in the Primary Number field. - ✔✔F
✔✔Firewall verification can detect whether SIP ALG is enabled on the firewall between
3CX and the Internet - ✔✔T
