ADJUSTING TEST QUESTIONS AND
CORRECT ANSWERS
AA2customerA2claimsA2heA2trippedA2onA2aA2stairA2inA2John'sA2ArtA2GalleryA2andA2brokeA2his
A2leg.A2TheA2onlyA2wayA2theA2customerA2willA2haveA2aA2successfulA2claimA2againstA2John's
A2insuranceA2is?A2-A2Ans--JohnA2mustA2beA2foundA2legallyA2liableA2forA2theA2incident
MeredithA2wasA2attendingA2thisA2ChristmasA2partyA2thatA2wasA2heldA2atA2theA2RiverstoneA2
countryA2club.A2WhileA2walkingA2toA2theA2restroomA2sheA2trippedA2andA2fellA2onA2oneA2ofA2t
heA2stepsA2thatA2wasA2broken.A2TheA2brokenA2stepA2hadA2beenA2coveredA2upA2byA2aA2new
A2rug.A2MeredithA2statusA2inA2thisA2situationA2isA2thatA2ofA2aA2?A2-A2Ans--Invitee
JanetA2thompsonA2worksA2forA2universalA2insuranceA2companyA2ofA2Texas.A2SheA2isA2inv
olvedA2inA2aA2workA2relatedA2accidentA2inA2theA2supplyA2room.A2SheA2immediatelyA2notifie
sA2herA2supervisorA2aboutA2theA2accident.A2UniversalA2insuranceA2companyA2mustA2report
A2theA2injuriesA2withinA2howA2manyA2daysA2ofA2beingA2notifiedA2ofA2theA2injury?A2-A2Ans--
8A2days
JohnnyA2hasA230/60/25A2limitsA2onA2hisA2autoA2policy,A2andA2heA2negligentlyA2ranA2intoA2a
A2parkedA2carA2drivenA2byA2SteveA2Garcia.A2WhatA2isA2theA2maximumA2amountA2ofA2cover
ageA2thatA2canA2beA2providedA2forA2theA2damageA2toA2Steve'sA2car?A2-A2Ans--25,000
TexasA2SpringA2CompanyA2producedA2100A2defectiveA2springsA2lastA2month.A2WhatA2type
A2ofA2claimA2canA2beA2broughtA2againstA2themA2inA2thisA2situation?A2-A2Ans--
ProductA2Liability
Steve'sA2Worker'sA2compensationA2claimA2hasA2beenA2rejected.A2SteveA2reportedA2hisA2cl
aimA243A2daysA2afterA2theA2incidentA2occurred.A2WhatA2isA2aA2possibleA2reasonA2why?A2-
A2Ans--HeA2didA2notA2reportA2hisA2injuryA2toA2hisA2employerA2withinA230A2days
WhichA2ofA2theA2followingA2statementsA2isA2true?A2-A2Ans--Bullion/
A2ValuableA2papersA2isA2limitedA2toA2$500A2forA2allA2causeA2ofA2loss
JasonA2wasA2involvedA2inA2aA2seriousA2accidentA2afterA2hisA2brakingA2systemA2onA2hisA2br
andA2newA2carA2failedA2toA2functionA2properlyA2whileA2heA2wasA2drivingA2onA2theA2highway
.A2TheA2manufacturerA2forA2hisA2carA2hasA2hadA2severalA2complaintsA2regardingA2thisA2faul
tyA2brakingA2system.A2WhatA2typeA2ofA2claimA2shouldA2jasonA2fileA2againstA2theA2manufact
ureA2ofA2hisA2vehicle.A2-A2Ans--ProductA2Liability
YourA2policyholderA2submittedA2aA2claimA2orA2fireA2damageA2toA2hisA2structureA2thatA2wasA
2causedA2byA2fire.A2TheA2originA2ofA2theA2fireA2wasA2causedA2byA2aA2defectiveA2wiringA2har
nessA2inA2theA2electricalA2systemA2ofA2hisA2stove.A2AfterA2youA2processA2andA2payA2theA2cl
aim,A2youA2willA2needA2toA2notifyA2theA2manufacturerA2ofA2hisA2stoveA2ofA2yourA2intentA2toA2
, ________A2againstA2themA2forA2theA2damagesA2theA2wereA2causedA2byA2theirA2defectiveA2
product?A2-A2Ans--Mediate
YouA2makeA2initialA2contactA2withA2yourA2insured.A2DuringA2thisA2conversation,A2youA2sho
uldA2-A2Ans--
ObtainA2theA2lossA2factsA2andA2setA2anA2appointmentA2toA2inspectA2theA2damages
WhatA2areA2theA2typesA2ofA2adjusterA2licensesA2approvedA2forA2issuanceA2inA2Texas?A2-
A2Ans--
AllA2Lines,A2Property,A2PropertyA2andA2Casualty,A2Surety,A2WorkersA2Compensation
YouA2areA2handlingA2aA2floodA2claimA2inA2Houston,A2Texas.A2YourA2PolicyholderA2hasA2aA2
floodA2policyA2onA2hisA2home.A2TheA2replacementA2costA2ofA2hisA2dwellingA2isA2$230,000.A
2TheA2floodA2relatedA2damagesA2toA2theA2dwellingA2areA2valuedA2atA2$220,000.A2TheA2repl
acementA2costA2ofA2theA2damagedA2contentsA2onA2hisA2claimA2isA2$85,000.A2TheA2actualA2
cashA2valueA2ofA2theA2damagedA2contentsA2isA2$63,000.A2HowA2muchA2willA2youA2payA2hi
mA2forA2hisA2damagedA2contents?A2DoA2notA2considerA2aA2deductible.A2-A2Ans--$63,000
ReplacementA2costA2lessA2depreciationA2bestA2definesA2-A2Ans--ActualA2CashA2Value
JohnA2hasA2aA2homeownersA2policyA2withA2heA2followingA2coverage'sA2(CoverageA2A-
A2$90,000,A2CoverageA2B-
A2$50,000:A2ClauseA21A2deductibleA21%,A2ClauseA22A2deductibleA2-
A2$1,000).A2HisA2ClothA2awningA2wasA2damagedA2duringA2theA2fire.A2HisA2clothA2awningA2i
sA2valuedA2atA2$4,000.A2HowA2muchA2areA2youA2goingA2toA2payA2onA2hisA2claim?A2-A2Ans--
$3,500
JosephA2RossA2ownsA2aA22014A2ToyotaA2Avalon.A2WhileA2atA2theA2mallA2shoppingA2some
oneA2hitsA2hisA2carA2andA2leftA2aA2bigA2dentA2onA2theA2rightA2sideA2ofA2hisA2car.A2HeA2doesA
2notA2knowA2whoA2hitA2hisA2carA2andA2thereA2wereA2noA2witnessesA2toA2thisA2accident.A2W
hatA2typeA2ofA2insuranceA2protectionA2doesA2heA2needA2toA2protectA2himA2fromA2financialA2
lossA2inA2thisA2situation?A2-A2Ans--UninsuredA2Motorist
InA2theA2courseA2ofA2makingA2repairsA2toA2aA2rentalA2house,A2aA2fireA2breakA2out.A2TheA2la
ndlord'sA2TexasA2dwellingA2policyA2forA2theA2buildingA2wouldA2coverA2allA2ofA2theA2followin
gA2EXCEPTA2-A2Ans--TheA2tenant'sA2damagedA2personalA2Property
MarkA2JohnsonA2isA2aA2licensedA2PublicA2AdjusterA2inA2theA2stateA2ofA2Texas.A2WhyA2does
A2MarkA2needA2toA2purchaseA2anA2adjusterA2bond?A2-A2Ans--
TheA2requirementA2ofA2bondsA2isA2forA2theA2publicA2interestA2toA2guaranteeA2thatA2theA2law
sA2ordinancesA2andA2regulationsA2relatingA2toA2insuranceA2adjustingA2willA2beA2compliedA2
with.
LewisA2hasA2aA2TexasA2dwellingA2policyA2onA2hisA2propertyA2inA2LewisvilleA2Texas.A2HisA2t
enantA2calledA2himA2toA2tellA2himA2thatA2theA2propertyA2wasA2brokeA2intoA2andA2allA2ofA2hisA
2contentsA2wereA2stolen.A2LewisA2filesA2aA2claimA2forA2hisA2tenant'sA2stolenA2contents.A2W
CORRECT ANSWERS
AA2customerA2claimsA2heA2trippedA2onA2aA2stairA2inA2John'sA2ArtA2GalleryA2andA2brokeA2his
A2leg.A2TheA2onlyA2wayA2theA2customerA2willA2haveA2aA2successfulA2claimA2againstA2John's
A2insuranceA2is?A2-A2Ans--JohnA2mustA2beA2foundA2legallyA2liableA2forA2theA2incident
MeredithA2wasA2attendingA2thisA2ChristmasA2partyA2thatA2wasA2heldA2atA2theA2RiverstoneA2
countryA2club.A2WhileA2walkingA2toA2theA2restroomA2sheA2trippedA2andA2fellA2onA2oneA2ofA2t
heA2stepsA2thatA2wasA2broken.A2TheA2brokenA2stepA2hadA2beenA2coveredA2upA2byA2aA2new
A2rug.A2MeredithA2statusA2inA2thisA2situationA2isA2thatA2ofA2aA2?A2-A2Ans--Invitee
JanetA2thompsonA2worksA2forA2universalA2insuranceA2companyA2ofA2Texas.A2SheA2isA2inv
olvedA2inA2aA2workA2relatedA2accidentA2inA2theA2supplyA2room.A2SheA2immediatelyA2notifie
sA2herA2supervisorA2aboutA2theA2accident.A2UniversalA2insuranceA2companyA2mustA2report
A2theA2injuriesA2withinA2howA2manyA2daysA2ofA2beingA2notifiedA2ofA2theA2injury?A2-A2Ans--
8A2days
JohnnyA2hasA230/60/25A2limitsA2onA2hisA2autoA2policy,A2andA2heA2negligentlyA2ranA2intoA2a
A2parkedA2carA2drivenA2byA2SteveA2Garcia.A2WhatA2isA2theA2maximumA2amountA2ofA2cover
ageA2thatA2canA2beA2providedA2forA2theA2damageA2toA2Steve'sA2car?A2-A2Ans--25,000
TexasA2SpringA2CompanyA2producedA2100A2defectiveA2springsA2lastA2month.A2WhatA2type
A2ofA2claimA2canA2beA2broughtA2againstA2themA2inA2thisA2situation?A2-A2Ans--
ProductA2Liability
Steve'sA2Worker'sA2compensationA2claimA2hasA2beenA2rejected.A2SteveA2reportedA2hisA2cl
aimA243A2daysA2afterA2theA2incidentA2occurred.A2WhatA2isA2aA2possibleA2reasonA2why?A2-
A2Ans--HeA2didA2notA2reportA2hisA2injuryA2toA2hisA2employerA2withinA230A2days
WhichA2ofA2theA2followingA2statementsA2isA2true?A2-A2Ans--Bullion/
A2ValuableA2papersA2isA2limitedA2toA2$500A2forA2allA2causeA2ofA2loss
JasonA2wasA2involvedA2inA2aA2seriousA2accidentA2afterA2hisA2brakingA2systemA2onA2hisA2br
andA2newA2carA2failedA2toA2functionA2properlyA2whileA2heA2wasA2drivingA2onA2theA2highway
.A2TheA2manufacturerA2forA2hisA2carA2hasA2hadA2severalA2complaintsA2regardingA2thisA2faul
tyA2brakingA2system.A2WhatA2typeA2ofA2claimA2shouldA2jasonA2fileA2againstA2theA2manufact
ureA2ofA2hisA2vehicle.A2-A2Ans--ProductA2Liability
YourA2policyholderA2submittedA2aA2claimA2orA2fireA2damageA2toA2hisA2structureA2thatA2wasA
2causedA2byA2fire.A2TheA2originA2ofA2theA2fireA2wasA2causedA2byA2aA2defectiveA2wiringA2har
nessA2inA2theA2electricalA2systemA2ofA2hisA2stove.A2AfterA2youA2processA2andA2payA2theA2cl
aim,A2youA2willA2needA2toA2notifyA2theA2manufacturerA2ofA2hisA2stoveA2ofA2yourA2intentA2toA2
, ________A2againstA2themA2forA2theA2damagesA2theA2wereA2causedA2byA2theirA2defectiveA2
product?A2-A2Ans--Mediate
YouA2makeA2initialA2contactA2withA2yourA2insured.A2DuringA2thisA2conversation,A2youA2sho
uldA2-A2Ans--
ObtainA2theA2lossA2factsA2andA2setA2anA2appointmentA2toA2inspectA2theA2damages
WhatA2areA2theA2typesA2ofA2adjusterA2licensesA2approvedA2forA2issuanceA2inA2Texas?A2-
A2Ans--
AllA2Lines,A2Property,A2PropertyA2andA2Casualty,A2Surety,A2WorkersA2Compensation
YouA2areA2handlingA2aA2floodA2claimA2inA2Houston,A2Texas.A2YourA2PolicyholderA2hasA2aA2
floodA2policyA2onA2hisA2home.A2TheA2replacementA2costA2ofA2hisA2dwellingA2isA2$230,000.A
2TheA2floodA2relatedA2damagesA2toA2theA2dwellingA2areA2valuedA2atA2$220,000.A2TheA2repl
acementA2costA2ofA2theA2damagedA2contentsA2onA2hisA2claimA2isA2$85,000.A2TheA2actualA2
cashA2valueA2ofA2theA2damagedA2contentsA2isA2$63,000.A2HowA2muchA2willA2youA2payA2hi
mA2forA2hisA2damagedA2contents?A2DoA2notA2considerA2aA2deductible.A2-A2Ans--$63,000
ReplacementA2costA2lessA2depreciationA2bestA2definesA2-A2Ans--ActualA2CashA2Value
JohnA2hasA2aA2homeownersA2policyA2withA2heA2followingA2coverage'sA2(CoverageA2A-
A2$90,000,A2CoverageA2B-
A2$50,000:A2ClauseA21A2deductibleA21%,A2ClauseA22A2deductibleA2-
A2$1,000).A2HisA2ClothA2awningA2wasA2damagedA2duringA2theA2fire.A2HisA2clothA2awningA2i
sA2valuedA2atA2$4,000.A2HowA2muchA2areA2youA2goingA2toA2payA2onA2hisA2claim?A2-A2Ans--
$3,500
JosephA2RossA2ownsA2aA22014A2ToyotaA2Avalon.A2WhileA2atA2theA2mallA2shoppingA2some
oneA2hitsA2hisA2carA2andA2leftA2aA2bigA2dentA2onA2theA2rightA2sideA2ofA2hisA2car.A2HeA2doesA
2notA2knowA2whoA2hitA2hisA2carA2andA2thereA2wereA2noA2witnessesA2toA2thisA2accident.A2W
hatA2typeA2ofA2insuranceA2protectionA2doesA2heA2needA2toA2protectA2himA2fromA2financialA2
lossA2inA2thisA2situation?A2-A2Ans--UninsuredA2Motorist
InA2theA2courseA2ofA2makingA2repairsA2toA2aA2rentalA2house,A2aA2fireA2breakA2out.A2TheA2la
ndlord'sA2TexasA2dwellingA2policyA2forA2theA2buildingA2wouldA2coverA2allA2ofA2theA2followin
gA2EXCEPTA2-A2Ans--TheA2tenant'sA2damagedA2personalA2Property
MarkA2JohnsonA2isA2aA2licensedA2PublicA2AdjusterA2inA2theA2stateA2ofA2Texas.A2WhyA2does
A2MarkA2needA2toA2purchaseA2anA2adjusterA2bond?A2-A2Ans--
TheA2requirementA2ofA2bondsA2isA2forA2theA2publicA2interestA2toA2guaranteeA2thatA2theA2law
sA2ordinancesA2andA2regulationsA2relatingA2toA2insuranceA2adjustingA2willA2beA2compliedA2
with.
LewisA2hasA2aA2TexasA2dwellingA2policyA2onA2hisA2propertyA2inA2LewisvilleA2Texas.A2HisA2t
enantA2calledA2himA2toA2tellA2himA2thatA2theA2propertyA2wasA2brokeA2intoA2andA2allA2ofA2hisA
2contentsA2wereA2stolen.A2LewisA2filesA2aA2claimA2forA2hisA2tenant'sA2stolenA2contents.A2W