Process flow chart correct answers a diagram outlining the process from start to finish to
compete a target goals, shows precedents, tasks, and time
Processing time correct answers time to produce an order
Throughput time correct answers the total timer required to complete a process
How does knowing capacity help (3) correct answers customer order promising (don't over
promise), pricing/profit per unit (need to satisfy a return), inventory supplies (track required raw
materials for operation)
Bottleneck processing time correct answers is equal to the the cycle time for the entire process
Cycle time correct answers the time between the completion of two consecutive final steps in a
process
Bottleneck correct answers the slowest part of the a process that constrains capacity
Capacity correct answers the maximum production output possible in a time period
Capacity formula correct answers = Total Time/Cycle Time
Capacity calculation with warm-up correct answers must delay the start time by the warm up
period then determine the capacity over the post warm up period
Offering a discount correct answers only offer a discount if it can help the bottleneck because the
only "savings" is slack time
Risks considered in OPMA correct answers legal, financial, organizational, and technical
Make-to-order correct answers customer specific production that is personalized and delivered
upon ordering
Assemble-to-order correct answers half outsourcing to standardize production and half customer
specific production, includes "postponement"
Make-to-stock correct answers outsource entire process to have fully standardized production
Consideration for increasing capacity (2) correct answers magnitude of demand and incremental
cash flow, increasing capacity also creates a new bottleneck
What is true about cycle time correct answers it is the process time for the slowest step and it is
the time between completion of two consecutive orders
, OPMA Majors % correct answers 8.6%, third highest concentration
Operations and supply chain management correct answers design, operation, and improvement
of the systems that create and deliver goods and services. Follows source, make, and deliver
Operations correct answers manufacturing and service processes that use an organization's
resources to transform inputs into outputs
Supply chain management correct answers processes that move information and material to and
from the operations processes where transformation occurs
S&O transformation examples correct answers physical (manufacturing), locational (logistics),
physiological (healthcare), informational (telecom)
Cross functional integration correct answers financing the capital expenditures, budgeting, and
accounting for the related expenses, human resource considerations, information system
requirements, marketing and public relations, legal, etc.
Triple bottom line correct answers increasing focus on economic prosperity (profit),
environmental stewardship (planet), and social responsibility (people)
OPMA addressing the triple bottom line correct answers profit through efficiency, planet through
logistics, and people through suppliers. Operations and SCM has the largest direct impact
Why would a supply chain focus on outsourcing correct answers time to market (speed),
materials, employee knowledge/experience, and to secure different segment sales
Outside factors for linking with customers and suppliers transformation process correct answers
purchasing, marketing, finance, human resources
Factors enabling global competition correct answers technology (info./comm.), transportation
infrastructure, newly industrialized countries, and free trade
OMs contributions to society correct answers higher standard of living (higher productivity =
lower price goods = more discretionary income), better quality of goods and services (six sigma),
sustainable growth (environmentally friendly), and improved working conditions (automation of
mundane tasks)
Is WalMart goods-producing or service producing correct answers service producing (service
retail trade)
Manufacturing operations implications (5) correct answers are tangible, can be held as inventory,
have low customer interaction, have global market scope, and have objective quality
measurement