Management Exam 1 Study Guide with all Correct &
100% Verified Answers |Latest Version |Already
Graded A+
Task Environment ✔Correct Answer-The set of forces and conditions that originate with suppliers,
distributors, customers, and competitors and affect an organizations ability to obtain inputs and
dispose of its outputs because they influence managers daily
vertical integration ✔Correct Answer-expanding a company's operations either backward into an
industry that produces inputs for its products or forward into an industry that uses, distributes, or
sells its products
scenario planning ✔Correct Answer-the generation of multiple forecasts of future conditions
followed by an analysis of how to respond effectively to each of those conditions
SWOT Analysis ✔Correct Answer-a planning exercise in which managers identify organizational
strengths and weaknesses and environmental opportunities and threats
related diversification ✔Correct Answer-entering a new business or industry to create a
competitive advantage in one or more of an organization's existing divisions or businesses
global strategy ✔Correct Answer-selling the same standardized product and using the same basic
marketing approach in each national market
multidomestic strategy ✔Correct Answer-customizing products and marketing strategies to specific
national conditions
value chain ✔Correct Answer-the coordinated series or sequence of functional activities necessary
to transform inputs such as new product concepts, raw materials, component parts, or professional
skills into the finished goods or services customers value and want to buy
customer relationship management (CRM) ✔Correct Answer-a technique that uses IT to develop
an ongoing relationship with customers to maximize the value an organization can deliver to them
over time
total quality management (TQM) ✔Correct Answer-a management technique that focuses on
improving the quality of an organization's products and services
global environment ✔Correct Answer-the set of global forces and conditions that operate beyond
an organization's boundaries but affect a manager's ability to acquire and utilize resources
barriers to entry ✔Correct Answer-factors that make it difficult and costly for an organization to
enter a particular task environment or industry
job design ✔Correct Answer-the process by which managers decide how to divide tasks into
specific jobs
, matrix structure ✔Correct Answer-an organizational structure that simultaneously groups people
and resources by function and by product
organizational culture ✔Correct Answer-the shared set of beliefs, expectations, valuews and norms
that influence how members of an organization relate to one another and cooperate to achieve
organizational goals
output control ✔Correct Answer-Managers choose the goals or performance standards or targets
that they think will best measure efficiency, quality, innovation, and responsiveness to customers.
Then they measure to see whether the performance goals are being achieved at the corporate
divisional functional and individual employee levels of the organizations. 3 main mechanisms that
managers use are financial measures, organizational goals and operating budgets.
revolutionary change ✔Correct Answer-change that is rapid, dramatic, and broadly focused
management ✔Correct Answer-the planning, organizing, leading, and controlling of human and
other resources to achieve a organizational goals efficiently and effectively
bureaucratic control ✔Correct Answer-control of behavior by means of a comprehensive system of
rules and standard operating procedures
clan control ✔Correct Answer-the control exerted on individuals and groups in an organization by
shared values, norms, standards of behavior and expectations
Lewin's Force Field Model of Change ✔Correct Answer-a wide variety of forces arise from the way
an organization operates- from its structure, culture, and control systems--that make organizations
resistant to change. At the same time a wide variety of forces arise from changing task and general
environments that push organizations toward change. These two sets of forces are always in
opposition in an organization; when the forces are evenly balanced the organization does not
change. To get an organization to change managers must find a way to increase the forces for change
or reduce resistance to change or do both simultaneously
evolutionary change ✔Correct Answer-change that is gradual, incremental, and narrowly focused
efficiency ✔Correct Answer-a measure of how productively resources are used to achieve a goal
effectiveness ✔Correct Answer-a measure of the appropriateness of the goals an organization is
pursuing and of the degree to which the organization achieves those goals
core competency ✔Correct Answer-the specific set of departmental skills, knowledge, and
experience that allows one organization to outperform another
competitive advantage ✔Correct Answer-the ability of one organization to outperform other
organizations because it produces desired goods or services more efficiently and effectively than they
do
Hofstede's Model of National Culture ✔Correct Answer-Five dimensions along which national
cultures can be placed. 1)Individualism vs. Collectivism 2)Low power distance vs. High power
distance 3) Achievement orientation vs. Nurturing Orientation 4) Low uncertainty avoidance vs. High
uncertainty avoidance 5) Short term orientation vs. Long term orientation
100% Verified Answers |Latest Version |Already
Graded A+
Task Environment ✔Correct Answer-The set of forces and conditions that originate with suppliers,
distributors, customers, and competitors and affect an organizations ability to obtain inputs and
dispose of its outputs because they influence managers daily
vertical integration ✔Correct Answer-expanding a company's operations either backward into an
industry that produces inputs for its products or forward into an industry that uses, distributes, or
sells its products
scenario planning ✔Correct Answer-the generation of multiple forecasts of future conditions
followed by an analysis of how to respond effectively to each of those conditions
SWOT Analysis ✔Correct Answer-a planning exercise in which managers identify organizational
strengths and weaknesses and environmental opportunities and threats
related diversification ✔Correct Answer-entering a new business or industry to create a
competitive advantage in one or more of an organization's existing divisions or businesses
global strategy ✔Correct Answer-selling the same standardized product and using the same basic
marketing approach in each national market
multidomestic strategy ✔Correct Answer-customizing products and marketing strategies to specific
national conditions
value chain ✔Correct Answer-the coordinated series or sequence of functional activities necessary
to transform inputs such as new product concepts, raw materials, component parts, or professional
skills into the finished goods or services customers value and want to buy
customer relationship management (CRM) ✔Correct Answer-a technique that uses IT to develop
an ongoing relationship with customers to maximize the value an organization can deliver to them
over time
total quality management (TQM) ✔Correct Answer-a management technique that focuses on
improving the quality of an organization's products and services
global environment ✔Correct Answer-the set of global forces and conditions that operate beyond
an organization's boundaries but affect a manager's ability to acquire and utilize resources
barriers to entry ✔Correct Answer-factors that make it difficult and costly for an organization to
enter a particular task environment or industry
job design ✔Correct Answer-the process by which managers decide how to divide tasks into
specific jobs
, matrix structure ✔Correct Answer-an organizational structure that simultaneously groups people
and resources by function and by product
organizational culture ✔Correct Answer-the shared set of beliefs, expectations, valuews and norms
that influence how members of an organization relate to one another and cooperate to achieve
organizational goals
output control ✔Correct Answer-Managers choose the goals or performance standards or targets
that they think will best measure efficiency, quality, innovation, and responsiveness to customers.
Then they measure to see whether the performance goals are being achieved at the corporate
divisional functional and individual employee levels of the organizations. 3 main mechanisms that
managers use are financial measures, organizational goals and operating budgets.
revolutionary change ✔Correct Answer-change that is rapid, dramatic, and broadly focused
management ✔Correct Answer-the planning, organizing, leading, and controlling of human and
other resources to achieve a organizational goals efficiently and effectively
bureaucratic control ✔Correct Answer-control of behavior by means of a comprehensive system of
rules and standard operating procedures
clan control ✔Correct Answer-the control exerted on individuals and groups in an organization by
shared values, norms, standards of behavior and expectations
Lewin's Force Field Model of Change ✔Correct Answer-a wide variety of forces arise from the way
an organization operates- from its structure, culture, and control systems--that make organizations
resistant to change. At the same time a wide variety of forces arise from changing task and general
environments that push organizations toward change. These two sets of forces are always in
opposition in an organization; when the forces are evenly balanced the organization does not
change. To get an organization to change managers must find a way to increase the forces for change
or reduce resistance to change or do both simultaneously
evolutionary change ✔Correct Answer-change that is gradual, incremental, and narrowly focused
efficiency ✔Correct Answer-a measure of how productively resources are used to achieve a goal
effectiveness ✔Correct Answer-a measure of the appropriateness of the goals an organization is
pursuing and of the degree to which the organization achieves those goals
core competency ✔Correct Answer-the specific set of departmental skills, knowledge, and
experience that allows one organization to outperform another
competitive advantage ✔Correct Answer-the ability of one organization to outperform other
organizations because it produces desired goods or services more efficiently and effectively than they
do
Hofstede's Model of National Culture ✔Correct Answer-Five dimensions along which national
cultures can be placed. 1)Individualism vs. Collectivism 2)Low power distance vs. High power
distance 3) Achievement orientation vs. Nurturing Orientation 4) Low uncertainty avoidance vs. High
uncertainty avoidance 5) Short term orientation vs. Long term orientation
