1
TEXAS WASTEWATER D Exam 2 Comprehensive
Questions and Verified Detailed Solutions 100%
Correct Graded A+
Meter readers can be ambassadors of goodwill. (true/false)
true
Maintenance crews can warn customers of service
interruptions and provide signs and
barriers to protect the public. (true/false)
true
The plant operator is responsible for treating the water to
assure it is safe to drink and use. (true/false)
true
Water bills should be accurate, itemized, and neat, and
payment should be optional. (true/false)
false (payment not optional)
All employees should be kept informed of utility plans and
policies. (true/false)
true
Complaints should be treated as "griping" and investigated
as a last priority. (true/false)
false
In small water systems the operator is often _____, _____
and _____.
meter reader, repair crew and pump operator
"Stuffers" sent to customers in billing statements may
contain ________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above
e. all of the above
,2
Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed
d. all listed
EPA requires community water systems to provide
customers with a ________ report on the
system's water quality.
yearly
If water quality reports are attractive and easy to ________,
they can build goodwill and trust with
the customer.
understand
Good treatment of employees includes fair wages, benefits,
and ________ working
conditions.
safe working conditions
Follow up with a phone call or ________ to make sure
everything is satisfactory.
a. postcard
b. email
c. letter
d. a and b
d. postcard or email
Listen to special requests and seek solutions to oblige the
customer within ________.
utility policy
Treat customers as though another water utility across the
street is competing for your ________.
customers
The molecular formula for water is _____.
H2O
,3
Water occurs in three forms: solid ice, liquid water, and water
vapor.
(true/false)
true
The _____ is the natural exchange of water between the earth
and the atmosphere.
hydrologic cycle
Average water use depends on temperature, rainfall, cost,
supply, and economic level. (true/false)
true
Groundwater is located above the earth's surface and tapped
by wells. (true/false)
false (groundwater is below the surface)
_____ water comes from rivers, lakes, and reservoirs.
Surface
Future water supplies will become more plentiful according
to the TCEQ. (true/false)
false
Surface water or groundwater prior to treatment is called
_____ water.
raw water
_____ water means the water is free of disease-causing
organisms, has a chlorine residual, and is safe for human
consumption.
Potable
_____ must be notified about changes to public water
systems involving water source, water quality, and health
hazards.
The state
Before starting construction, the utility must submit
engineering plans to the AWWA. (true/false)
false (plans must be submitted to TCEQ)
Operators must keep records of water usage, system
pressure, sample results, chlorine use, repairs, and
maintenance. (true/false)
, 4
true
Surface water systems must mail reports to the TCEQ in
Austin by the 5th of the following month. (true/false)
by the 10th
Water is always found pure in nature. (true/false)
false
Physical characteristics of water are temperature, turbidity,
color, taste, odor, and pH. (true/false)
false (pH is a chemical characteristic)
_____ is the amount of suspended matter such as clay, silt,
organic matter, and microorganisms in the water.
Turbidity
Color in water can result from _____ or _____.
mineral or organic matter
True color is dissolved in water (in solution) and can be
removed by filtration. (true/false)
false
Red water caused by oxidized iron is in suspension
(apparent color) and cannot be removed by filtering.
(true/false)
false
Taste and odor comes from algae, bacteria, organic matter,
gases, and chemicals. (true/false)
true
Surface water supplies should be sampled for chemical
analysis every year and groundwater supplies should be
sampled _____.
every 3 years
_____ and _____ and other minerals cause hardness in
water.
Calcium and magnesium
The pH scale ranges from _____ to _____.
0 to 14
A pH of _____ is neutral.
7 is neutral
TEXAS WASTEWATER D Exam 2 Comprehensive
Questions and Verified Detailed Solutions 100%
Correct Graded A+
Meter readers can be ambassadors of goodwill. (true/false)
true
Maintenance crews can warn customers of service
interruptions and provide signs and
barriers to protect the public. (true/false)
true
The plant operator is responsible for treating the water to
assure it is safe to drink and use. (true/false)
true
Water bills should be accurate, itemized, and neat, and
payment should be optional. (true/false)
false (payment not optional)
All employees should be kept informed of utility plans and
policies. (true/false)
true
Complaints should be treated as "griping" and investigated
as a last priority. (true/false)
false
In small water systems the operator is often _____, _____
and _____.
meter reader, repair crew and pump operator
"Stuffers" sent to customers in billing statements may
contain ________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above
e. all of the above
,2
Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed
d. all listed
EPA requires community water systems to provide
customers with a ________ report on the
system's water quality.
yearly
If water quality reports are attractive and easy to ________,
they can build goodwill and trust with
the customer.
understand
Good treatment of employees includes fair wages, benefits,
and ________ working
conditions.
safe working conditions
Follow up with a phone call or ________ to make sure
everything is satisfactory.
a. postcard
b. email
c. letter
d. a and b
d. postcard or email
Listen to special requests and seek solutions to oblige the
customer within ________.
utility policy
Treat customers as though another water utility across the
street is competing for your ________.
customers
The molecular formula for water is _____.
H2O
,3
Water occurs in three forms: solid ice, liquid water, and water
vapor.
(true/false)
true
The _____ is the natural exchange of water between the earth
and the atmosphere.
hydrologic cycle
Average water use depends on temperature, rainfall, cost,
supply, and economic level. (true/false)
true
Groundwater is located above the earth's surface and tapped
by wells. (true/false)
false (groundwater is below the surface)
_____ water comes from rivers, lakes, and reservoirs.
Surface
Future water supplies will become more plentiful according
to the TCEQ. (true/false)
false
Surface water or groundwater prior to treatment is called
_____ water.
raw water
_____ water means the water is free of disease-causing
organisms, has a chlorine residual, and is safe for human
consumption.
Potable
_____ must be notified about changes to public water
systems involving water source, water quality, and health
hazards.
The state
Before starting construction, the utility must submit
engineering plans to the AWWA. (true/false)
false (plans must be submitted to TCEQ)
Operators must keep records of water usage, system
pressure, sample results, chlorine use, repairs, and
maintenance. (true/false)
, 4
true
Surface water systems must mail reports to the TCEQ in
Austin by the 5th of the following month. (true/false)
by the 10th
Water is always found pure in nature. (true/false)
false
Physical characteristics of water are temperature, turbidity,
color, taste, odor, and pH. (true/false)
false (pH is a chemical characteristic)
_____ is the amount of suspended matter such as clay, silt,
organic matter, and microorganisms in the water.
Turbidity
Color in water can result from _____ or _____.
mineral or organic matter
True color is dissolved in water (in solution) and can be
removed by filtration. (true/false)
false
Red water caused by oxidized iron is in suspension
(apparent color) and cannot be removed by filtering.
(true/false)
false
Taste and odor comes from algae, bacteria, organic matter,
gases, and chemicals. (true/false)
true
Surface water supplies should be sampled for chemical
analysis every year and groundwater supplies should be
sampled _____.
every 3 years
_____ and _____ and other minerals cause hardness in
water.
Calcium and magnesium
The pH scale ranges from _____ to _____.
0 to 14
A pH of _____ is neutral.
7 is neutral
