CRCR ACTUAL EXAMINATION 2026
QUESTIONS WITH SOLUTIONS GRADED A+
⫸ In the pre-service stage, the cost of the scheduled service is identified
and the patient's health plan and benefits are used to calculate; Answer:
The amount the patient may be expected to pay after insurance.
⫸ Demographic and health plan edit failures are identified and resolved
within the Patient Access area. Census activity is processed, Discharges
are completed and correctly coded. These activities are considered
Answer: Point-of-service revenue cycle activities.
⫸ HFMA best practices call for patient financial discussions to be
reinforced; Answer: With a written statement of the conversation
⫸ HFMA's patient financial communications best practices specify that
patients should be told about the types of services provided and;
Answer: Who participates in providing the service, e.g. surgeons,
radiologists, etc.
⫸ The process of evaluating compliance with financial assistance
policies involves; Answer: The annual observation, monitoring, and
tracking of results for all best practices.
⫸ The account resolution clock begins when Answer: The first
statement is sent to the patient
, ⫸ The soft cost of a dissatisfied customer is Answer: The customer
passing on information about their negative experience to potential
patients or through social media channels
⫸ The hard cost of a dissatisfied customer is Answer: loss of future
revenue
⫸ When there is a request for service, scheduling staff must first
Answer: Confirm the patients key identification information
⫸ A standardized form informing patients about the conditions that
must be agreed to as part of the agreement for the hospital to provide
care is called Answer: Conditions of admission
⫸ Hospitals need which of the following information sets to assess a
patients financial status Answer: Demographic, Income, Assets, and
Expenses
⫸ For new patients with no MPI number Answer: A new medical
record will be created by the provider
⫸ Which option is a government sponsored program that is financed
through taxes and general revenue funds Answer: Medicare
QUESTIONS WITH SOLUTIONS GRADED A+
⫸ In the pre-service stage, the cost of the scheduled service is identified
and the patient's health plan and benefits are used to calculate; Answer:
The amount the patient may be expected to pay after insurance.
⫸ Demographic and health plan edit failures are identified and resolved
within the Patient Access area. Census activity is processed, Discharges
are completed and correctly coded. These activities are considered
Answer: Point-of-service revenue cycle activities.
⫸ HFMA best practices call for patient financial discussions to be
reinforced; Answer: With a written statement of the conversation
⫸ HFMA's patient financial communications best practices specify that
patients should be told about the types of services provided and;
Answer: Who participates in providing the service, e.g. surgeons,
radiologists, etc.
⫸ The process of evaluating compliance with financial assistance
policies involves; Answer: The annual observation, monitoring, and
tracking of results for all best practices.
⫸ The account resolution clock begins when Answer: The first
statement is sent to the patient
, ⫸ The soft cost of a dissatisfied customer is Answer: The customer
passing on information about their negative experience to potential
patients or through social media channels
⫸ The hard cost of a dissatisfied customer is Answer: loss of future
revenue
⫸ When there is a request for service, scheduling staff must first
Answer: Confirm the patients key identification information
⫸ A standardized form informing patients about the conditions that
must be agreed to as part of the agreement for the hospital to provide
care is called Answer: Conditions of admission
⫸ Hospitals need which of the following information sets to assess a
patients financial status Answer: Demographic, Income, Assets, and
Expenses
⫸ For new patients with no MPI number Answer: A new medical
record will be created by the provider
⫸ Which option is a government sponsored program that is financed
through taxes and general revenue funds Answer: Medicare
