TeamSTEPPS - Answers Team Strategies and Tools to Enhance Performance and Patient Safety
Team Competency Outcomes - Answers Knowledge
-Shared Mental Model
Attitudes
-mutual trust
-team orientation
Performance
-adaptability
-accuracy
-productivity
-efficiency
-safety
Key Principles - Answers Team structure, communication, leadership, situation monitoring, mutual
support
Multi-team System for Patient Care - Answers Patient> Core Team/Contingency teams>coordinating
team and ancillary and support services>administration
SBAR (definition) - Answers A technique for communicating critical info that requires immediate
attention and action concerning a patients condition
SBAR - Answers Situation, Background, Assessment, Recommendation and Request
Call out - Answers Strategy used to communicate important or critical information to all team
members simultaneously in emergent situations
Check-Back - Answers Using closed loop communication to ensure the information conveyed by the
sender is understood by the receiver as intended
Handoff - Answers The transfer of information during transitions in care across the continuum. It
includes an opportunity to ask questions, clarify, and confirm. Shift changes etc.
Brief - Answers Short session prior to start to share the plan, discuss team formation, assign roles and
responsibilities, establish expectations and climate, anticipate outcomes and likely contingencies
Huddle - Answers Ad hoc meeting to re-establish situational awareness, reinforce plans already in
place, and assess the need to adjust the plan
Debrief - Answers Informal information exchange session designed to improve team performance and
effectiveness through lesson learned and reinforcement of positive behaviors
Situation Monitoring - Answers the process of continually assessing a situation to gain and maintain
an understanding of whats going on around you
Situation awareness - Answers the state of "knowing whats going on around you"
Shared Mental Model - Answers results from each team member maintaining situation awareness and
ensures that all team members are on the same page
STEP - Answers A tool for monitoring situations in the delivery of healthcare.
Status of the patient
Team Members
Environment
Progress towards goal
Cross Monitoring - Answers A harm error reduction strategy that involves monitoring actions of other
team members, providing a safety net within the team, ensuring that mistakes or oversights are
caught quickly and easily
Task Assistance - Answers Helping others with tasks builds a strong team
Feedback - Answers Information provided to team members for the purpose of improving team
performance
Advocacy and Assertion - Answers advocate for the patient- invoked when team members' viewpoints
don't coincide with that of the decision maker
Two-Challenge Rule - Answers Empowers all team members to "stop the line: of they sense or
discover an essential safety breach
CUS-Concerned, Uncomfortable, Safety Issue
DESC Script - Answers Constructive Approach for managing and resolving conflict
D-describe the situation or behavior
E- express how situation makes you feel/concerns