IRM4811 Past Paper
Examination characteristics:
Complex multiple-choice questions only.
10 questions of 10 marks each = 100 marks in total.
Open book.
INSTRUCTIONS:
• ALL the multiple-choice questions in this exam paper relate to the case study. Please read
this case study AT LEAST TWO TIMES (TWICE) before attempting to answer any of the
multiple-choice questions that follow. You MUST analyse this case study to answer the
multiple-choice questions.
• ALL the exam multiple-choice questions refer DIRECTLY to specific content in the case
study and the case study provides the IMPORTANT CONTENT that you need to answer
the multiple-choice questions.
• The case study provides a scenario of Information Technology (IT) management in an
organisational environment. The information presented in the case study is limited to the
scope and purposes of the exam. DO NOT assume that anything is MISSING from or
PRESENT in the case study scenario just because it is not mentioned in the case study
scenario. All the scenario information that you need to attempt each question is provided in
the case study and/or each question. No assumptions should be made on the basis that
something was not mentioned in the case study.
• Answer ALL the multiple-choice questions.
• NB: In each multiple-choice question:
o There are FIVE answer options (A, B, C, D, E).
o You can choose/select only ONE of the answer options.
o There is only ONE MOST CORRECT answer option and if you choose/select the one
most correct answer option you get TEN marks.
o There are also two answer options in each multiple-choice question that are
ALMOST CORRECT and if you choose/select ONE of these almost correct answer
options you get FOUR marks.
Page 1 of 27
,IRM4811 Past Paper
o This means that the remaining two answer options in each multiple-choice question
are the LEAST CORRECT and if you choose/select ONE of these least correct
answer options you get ZERO marks.
o So, you will not be penalised for incorrect answers. There is no negative marking,
so attempt ALL multiple-choice questions.
How to answer these multiple-choice questions:
➢ Read the multiple-choice question CAREFULLY so that you know exactly what is
being asked. If the multiple-choice question asks for the “most correct” answer, then select
the answer that is most correct or has the least errors in it. So, the “most correct” answer
may still contain errors but should contain the smallest number of errors compared to the
other answer options.
➢ LINK the multiple-choice question to the EXACT corresponding content in the case
study.
➢ USE the EXACT corresponding content in the case study to LOOK UP/FIND the
required course content in the prescribed textbook/s to provide you with the correct
information from the prescribed textbook/s to answer the multiple-choice question.
➢ So, you need to:
1. LINK the multiple-choice question to the EXACT corresponding content in the
case study and then
2. LINK the EXACT corresponding content in the case study to the required course
content in the prescribed textbook/s, and only then can you answer the multiple-
choice question.
➢ Then, analyse each answer option in the multiple-choice question. For EACH answer
option COUNT how many CORRECT items there are in that answer option AND/OR
CHECK for LOGICAL CONSISTENCY (logical consistency means that all parts in a
paragraph are true in relation to all other parts in the paragraph).
➢ Then, select the answer option that is the most correct and/or logically consistent
based on the multiple-choice question and case study and prescribed textbook/s. Select
only one answer option per multiple-choice question.
Also:
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,IRM4811 Past Paper
• COMPLY with ALL the terms of the Honesty Declaration.
• STRICTLY follow the examination and answer submission procedures.
ALL THE BEST
Page 3 of 27
, IRM4811 Past Paper
CASE STUDY: JIHHANT Stores
Company Profile
JIHHANT Stores began fifty years ago in KwaDukuza, Kwazulu-Natal and is now a large
retail organisation with many retail stores across South Africa, Namibia and Botswana.
JIHHANT Stores sells everything from clothes to food to furniture to electronics to paint.
The high-level structure of JIHHANT Stores is shown in Figure 1.
Marketing Department
Buying & Merchandising
Executive Management
Department
Building Management
Department
Human Resources
Department
Finance & Administration
Department
Store Managment &
Operations Department
Information Technology
(IT) Department
Figure 1: High-level structure of the company
External business environment
The retail market is very competitive because there are many different retail companies
competing for the same customers and customers are always looking for the best price.
While business is steady at JIHHANT Stores, JIHHANT Stores strives for a bigger market
share by focusing on customer service improvements, cost reductions and efficiency
gains by doing the same work with less resources and reducing waste, duplication and
rework.
Information Technology (IT) in the company
Page 4 of 27
Examination characteristics:
Complex multiple-choice questions only.
10 questions of 10 marks each = 100 marks in total.
Open book.
INSTRUCTIONS:
• ALL the multiple-choice questions in this exam paper relate to the case study. Please read
this case study AT LEAST TWO TIMES (TWICE) before attempting to answer any of the
multiple-choice questions that follow. You MUST analyse this case study to answer the
multiple-choice questions.
• ALL the exam multiple-choice questions refer DIRECTLY to specific content in the case
study and the case study provides the IMPORTANT CONTENT that you need to answer
the multiple-choice questions.
• The case study provides a scenario of Information Technology (IT) management in an
organisational environment. The information presented in the case study is limited to the
scope and purposes of the exam. DO NOT assume that anything is MISSING from or
PRESENT in the case study scenario just because it is not mentioned in the case study
scenario. All the scenario information that you need to attempt each question is provided in
the case study and/or each question. No assumptions should be made on the basis that
something was not mentioned in the case study.
• Answer ALL the multiple-choice questions.
• NB: In each multiple-choice question:
o There are FIVE answer options (A, B, C, D, E).
o You can choose/select only ONE of the answer options.
o There is only ONE MOST CORRECT answer option and if you choose/select the one
most correct answer option you get TEN marks.
o There are also two answer options in each multiple-choice question that are
ALMOST CORRECT and if you choose/select ONE of these almost correct answer
options you get FOUR marks.
Page 1 of 27
,IRM4811 Past Paper
o This means that the remaining two answer options in each multiple-choice question
are the LEAST CORRECT and if you choose/select ONE of these least correct
answer options you get ZERO marks.
o So, you will not be penalised for incorrect answers. There is no negative marking,
so attempt ALL multiple-choice questions.
How to answer these multiple-choice questions:
➢ Read the multiple-choice question CAREFULLY so that you know exactly what is
being asked. If the multiple-choice question asks for the “most correct” answer, then select
the answer that is most correct or has the least errors in it. So, the “most correct” answer
may still contain errors but should contain the smallest number of errors compared to the
other answer options.
➢ LINK the multiple-choice question to the EXACT corresponding content in the case
study.
➢ USE the EXACT corresponding content in the case study to LOOK UP/FIND the
required course content in the prescribed textbook/s to provide you with the correct
information from the prescribed textbook/s to answer the multiple-choice question.
➢ So, you need to:
1. LINK the multiple-choice question to the EXACT corresponding content in the
case study and then
2. LINK the EXACT corresponding content in the case study to the required course
content in the prescribed textbook/s, and only then can you answer the multiple-
choice question.
➢ Then, analyse each answer option in the multiple-choice question. For EACH answer
option COUNT how many CORRECT items there are in that answer option AND/OR
CHECK for LOGICAL CONSISTENCY (logical consistency means that all parts in a
paragraph are true in relation to all other parts in the paragraph).
➢ Then, select the answer option that is the most correct and/or logically consistent
based on the multiple-choice question and case study and prescribed textbook/s. Select
only one answer option per multiple-choice question.
Also:
Page 2 of 27
,IRM4811 Past Paper
• COMPLY with ALL the terms of the Honesty Declaration.
• STRICTLY follow the examination and answer submission procedures.
ALL THE BEST
Page 3 of 27
, IRM4811 Past Paper
CASE STUDY: JIHHANT Stores
Company Profile
JIHHANT Stores began fifty years ago in KwaDukuza, Kwazulu-Natal and is now a large
retail organisation with many retail stores across South Africa, Namibia and Botswana.
JIHHANT Stores sells everything from clothes to food to furniture to electronics to paint.
The high-level structure of JIHHANT Stores is shown in Figure 1.
Marketing Department
Buying & Merchandising
Executive Management
Department
Building Management
Department
Human Resources
Department
Finance & Administration
Department
Store Managment &
Operations Department
Information Technology
(IT) Department
Figure 1: High-level structure of the company
External business environment
The retail market is very competitive because there are many different retail companies
competing for the same customers and customers are always looking for the best price.
While business is steady at JIHHANT Stores, JIHHANT Stores strives for a bigger market
share by focusing on customer service improvements, cost reductions and efficiency
gains by doing the same work with less resources and reducing waste, duplication and
rework.
Information Technology (IT) in the company
Page 4 of 27
