OPERATIONS AND SUPPLY CHAIN
MANAGEMENT 2026 FINAL REVIEW EXAM
◉ Project Charter. Answer: Used in the Six Sigma "define" stage to
include all aspects of a project to ensure optimal success, including
the project scope, problem statement, time frame, boundaries, and
team members.
◉ DMAIC. Answer: The "define, measure, analyze, improve, and
control" process of Six Sigma.
◉ Value Stream Mapping. Answer: Provides an overview of an entire
process.
◉ SIPOC Chart. Answer: Defines the supplier-input-process-output-
customer relationships in a process.
◉ Failure Modes and Effects Analysis (FMEA). Answer: Used to
identify potential causes of defects, errors, breakdowns, or failures.
◉ Measurement System Analysis. Answer: Determines the accuracy
and repeatability of the measurement methods and devices used to
control variation in the process.
,◉ Design of Experiments (DOE). Answer: Real-time solving of
problems within complex systems with many different factors that
are difficult to isolate.
◉ Kaizen Teams. Answer: A team that can make rapid changes using
ideas from those involved in the process.
◉ 5S Methodology. Answer: Sort, straighten, shine, standardize, and
sustain; used to create visual control of the workplace.
◉ DMADV/Design for Six Sigma (DFSS). Answer: Define, measure,
analyze, design, and verify; this method is like Six Sigma, but it is
used specifically for new products and processes.
◉ Black Belts/Green Belts. Answer: When using Six Sigma, these
specialists are developed within an organization who are experts in
specific methods.
◉ Problem Statement. Answer: A concise verbal statement of the
problem, based upon the organization's expectations.
◉ Supply Chain. Answer: Products throughout their development
cycle, from raw material through the final consumer product.
, ◉ Focal Firm. Answer: The organization that directs the flow of
information, and has the most influence and control, across the
supply chain; Apple doesn't manufacturer, but the product design
and marketing-focused firm is focal because it's brand dominants
the market; also, the companies that own the oil fields and refineries
are the focal firms because they control the key resource in the
supply chain.
◉ Vertical Integration. Answer: Owning multiple assets in a supply
chain.
◉ Tier # Suppliers. Answer: A manufacturer purchases components
from tier 1 suppliers. When they produce these components, they
may purchase components from tier 2 suppliers, and so on.
◉ Logistics. Answer: Managing the movement of materials,
components, and information along the supply chain.
◉ Supply Chain Management. Answer: Taking actions to have all
members of the supply chain coordinate their activities and share
information.
◉ Reverse Logistics. Answer: The process of returning defective
products and efforts to reuse and recycle materials.
MANAGEMENT 2026 FINAL REVIEW EXAM
◉ Project Charter. Answer: Used in the Six Sigma "define" stage to
include all aspects of a project to ensure optimal success, including
the project scope, problem statement, time frame, boundaries, and
team members.
◉ DMAIC. Answer: The "define, measure, analyze, improve, and
control" process of Six Sigma.
◉ Value Stream Mapping. Answer: Provides an overview of an entire
process.
◉ SIPOC Chart. Answer: Defines the supplier-input-process-output-
customer relationships in a process.
◉ Failure Modes and Effects Analysis (FMEA). Answer: Used to
identify potential causes of defects, errors, breakdowns, or failures.
◉ Measurement System Analysis. Answer: Determines the accuracy
and repeatability of the measurement methods and devices used to
control variation in the process.
,◉ Design of Experiments (DOE). Answer: Real-time solving of
problems within complex systems with many different factors that
are difficult to isolate.
◉ Kaizen Teams. Answer: A team that can make rapid changes using
ideas from those involved in the process.
◉ 5S Methodology. Answer: Sort, straighten, shine, standardize, and
sustain; used to create visual control of the workplace.
◉ DMADV/Design for Six Sigma (DFSS). Answer: Define, measure,
analyze, design, and verify; this method is like Six Sigma, but it is
used specifically for new products and processes.
◉ Black Belts/Green Belts. Answer: When using Six Sigma, these
specialists are developed within an organization who are experts in
specific methods.
◉ Problem Statement. Answer: A concise verbal statement of the
problem, based upon the organization's expectations.
◉ Supply Chain. Answer: Products throughout their development
cycle, from raw material through the final consumer product.
, ◉ Focal Firm. Answer: The organization that directs the flow of
information, and has the most influence and control, across the
supply chain; Apple doesn't manufacturer, but the product design
and marketing-focused firm is focal because it's brand dominants
the market; also, the companies that own the oil fields and refineries
are the focal firms because they control the key resource in the
supply chain.
◉ Vertical Integration. Answer: Owning multiple assets in a supply
chain.
◉ Tier # Suppliers. Answer: A manufacturer purchases components
from tier 1 suppliers. When they produce these components, they
may purchase components from tier 2 suppliers, and so on.
◉ Logistics. Answer: Managing the movement of materials,
components, and information along the supply chain.
◉ Supply Chain Management. Answer: Taking actions to have all
members of the supply chain coordinate their activities and share
information.
◉ Reverse Logistics. Answer: The process of returning defective
products and efforts to reuse and recycle materials.
