CPE CERTIFICATION QUESTIONS AND ANSWERS WITH

CPXP EXAM QUESTIONS AND ANSWERS WITH
CORRECT SOLUTIONS 100%
Patient Experience definition (Beryl Institute) - ANSWER
The sum of all interactions, shaped by an organization's
culture, that influence patient perceptions across the
continuum of care.


CIQ - ANSWER Cultural IQ test: Measures cultural
engagement with 10 questions on a scale of 1-10


What 3 elements do patients use in choosing healthcare?
- ANSWER 1- Cost
2- Quality
3- Service


transformational leadership - ANSWER inspiring and
championing followers to make the best decisions so that
they might become leaders


Mission, Vision, Values - ANSWER Mission: why we are
here

, Vision: where we aspire to go
Values: the rules we live by


Circle of Growth - ANSWER Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development


Possible lifetime value of a patient to a hospital -
ANSWER $200,000


Cultural Competence - ANSWER a set of congruent
behaviors, attitudes, and policies that come together in a
system, agency, or among professionals that enables
effective work in cross-cultural situations.
*one of the main factors needed to close the disparities
gap in healthcare


REGARDS of diversity - ANSWER Race
Ethnicity