WGUCHANGEMANAGEMENT s s
ANDINNOVATION-C208 s s s s
ASSESSMENTV2WITHALL s s s s
ANSWERS2025,2UPDATE s s s
Which stage in Kurt Lewin's change model involves changes being institutionalized in the corporate culture? -
s s s s s s s s s s s s s s s
CORRECT ANSWER✔✔Refreezing
s s
Which of the following does not characterize the management style known as empowerment? - CORRECT
s s s s s s s s s s s s s s
ANSWER✔✔Reliance on hierarchy
s s s
What is the first step in John Kotter's eight-step process for transformational change? - CORRECT ANSWER✔
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✔Establish a sense of urgency s s s s
Which of the following is not an explanation for why people resist change at work? - CORRECT ANSWER✔✔
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Management has explained and demonstrated the need for change.
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Why does John Kotter advocate creating "short-term wins" in his eight-step process for change? - CORRECT
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ANSWER✔✔They help to create a feeling of progress as well as an opportunity to reward employees
s s s s s s s s s s s s s s s s
The development of the Internet is an example of - CORRECT ANSWER✔✔radical innovation
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Which stage in Kurt Lewin's change model involves people employing new skills and attitudes and being
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rewarded by the organization for doing so? - CORRECT ANSWER✔✔Refreezing
s s s s s s s s s s
, Which of the following is not one of the four stages of change in the Black and Gregersen model? - CORRECT
s s s s s s s s s s s s s s s s s s s s
ANSWER✔✔Do the new right thing, and do it fairly well at first
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Sustaining organizational change through continued focus occurs during which step in the ADKAR model? -
s s s s s s s s s s s s s s
CORRECT ANSWER✔✔Reinforcement
s s
A manager who is comfortable with risk will be more likely to lead which sort of change effort? - CORRECT
s s s s s s s s s s s s s s s s s s s
ANSWER✔✔Revolutionary
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The third step of the Cisco Change Roadmap (CCR) is - CORRECT ANSWER✔✔Manage
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Lower and middle-level managers are generally not tasked with leading which of the following kinds of change?
s s s s s s s s s s s s s s s s
- CORRECT ANSWER✔✔Invention of new organizational missions or economic models
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Which of the following statements about change efforts is not true? - CORRECT ANSWER✔✔Managers who
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expect resistance to change rarely become defensive
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Willingness to support and participate in change effort comes during which step in the ADKAR model? -
s s s s s s s s s s s s s s s s
CORRECT ANSWER✔✔Desire
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Which of the following is not one of the three factors driving change that make it more challenging, according to
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Black and Gregersen? - CORRECT ANSWER✔✔Fear of change
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The majority of people spend their time experiencing which of the following sorts of change? - CORRECT
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ANSWER✔✔Reactive change
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Embracing alternative ways of looking at a problem and generating ideas rather than evaluating is considered -
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CORRECT ANSWER✔✔divergent thinking
s s s
ANDINNOVATION-C208 s s s s
ASSESSMENTV2WITHALL s s s s
ANSWERS2025,2UPDATE s s s
Which stage in Kurt Lewin's change model involves changes being institutionalized in the corporate culture? -
s s s s s s s s s s s s s s s
CORRECT ANSWER✔✔Refreezing
s s
Which of the following does not characterize the management style known as empowerment? - CORRECT
s s s s s s s s s s s s s s
ANSWER✔✔Reliance on hierarchy
s s s
What is the first step in John Kotter's eight-step process for transformational change? - CORRECT ANSWER✔
s s s s s s s s s s s s s s s
✔Establish a sense of urgency s s s s
Which of the following is not an explanation for why people resist change at work? - CORRECT ANSWER✔✔
s s s s s s s s s s s s s s s s s
Management has explained and demonstrated the need for change.
s s s s s s s s
Why does John Kotter advocate creating "short-term wins" in his eight-step process for change? - CORRECT
s s s s s s s s s s s s s s s
ANSWER✔✔They help to create a feeling of progress as well as an opportunity to reward employees
s s s s s s s s s s s s s s s s
The development of the Internet is an example of - CORRECT ANSWER✔✔radical innovation
s s s s s s s s s s s s
Which stage in Kurt Lewin's change model involves people employing new skills and attitudes and being
s s s s s s s s s s s s s s s
rewarded by the organization for doing so? - CORRECT ANSWER✔✔Refreezing
s s s s s s s s s s
, Which of the following is not one of the four stages of change in the Black and Gregersen model? - CORRECT
s s s s s s s s s s s s s s s s s s s s
ANSWER✔✔Do the new right thing, and do it fairly well at first
s s s s s s s s s s s s
Sustaining organizational change through continued focus occurs during which step in the ADKAR model? -
s s s s s s s s s s s s s s
CORRECT ANSWER✔✔Reinforcement
s s
A manager who is comfortable with risk will be more likely to lead which sort of change effort? - CORRECT
s s s s s s s s s s s s s s s s s s s
ANSWER✔✔Revolutionary
s
The third step of the Cisco Change Roadmap (CCR) is - CORRECT ANSWER✔✔Manage
s s s s s s s s s s s s
Lower and middle-level managers are generally not tasked with leading which of the following kinds of change?
s s s s s s s s s s s s s s s s
- CORRECT ANSWER✔✔Invention of new organizational missions or economic models
s s s s s s s s s s
Which of the following statements about change efforts is not true? - CORRECT ANSWER✔✔Managers who
s s s s s s s s s s s s s s
expect resistance to change rarely become defensive
s s s s s s s
Willingness to support and participate in change effort comes during which step in the ADKAR model? -
s s s s s s s s s s s s s s s s
CORRECT ANSWER✔✔Desire
s s
Which of the following is not one of the three factors driving change that make it more challenging, according to
s s s s s s s s s s s s s s s s s s s
Black and Gregersen? - CORRECT ANSWER✔✔Fear of change
s s s s s s s s
The majority of people spend their time experiencing which of the following sorts of change? - CORRECT
s s s s s s s s s s s s s s s s
ANSWER✔✔Reactive change
s s
Embracing alternative ways of looking at a problem and generating ideas rather than evaluating is considered -
s s s s s s s s s s s s s s s s
CORRECT ANSWER✔✔divergent thinking
s s s
