HRM 458 --EXAM 1 QUESTIONS WITH
COMPLETE ANSWERS
Cultural Group - ANSWER a group of people who collectively share common norms,
values, and traditions that are different from other groups
-different cultural groups may share some traits but differ in other traits
-Ex: not all hispanics are the same even though they all speak spanish
Diversity - ANSWER ways that people differ that may influence their behavior (work
behavior)
-motivation
-communication
-inclusion
*ways in which people differ that may affect their organizational experiences in terms of
performance, motivation, communication, and inclusion
-Primary: are more permanent, less changeable, and more central to one's identity...age,
gender, race, ethnicity
-Secondary: which are usually less visible, less central to one's experiences, and more
changeable...income, religion, education, family status
Business Reasons for managing and leveraging diversity? - ANSWER 1. Ethical
,Imperative:
-it is the right thing to do
-Traditional Bottom Line
-Triple Bottom Line
-Company Philosophy
2. Legal Requirements and Repercussions
-Federal: Title VII, Americans with disabilities act etc.
-CA: Fair Employment and Housing Act...Etc.
3. Organizational Performance
-Organizational (macro) basis: responsiveness to market demands and changes
-Individual (micro) basis: talent drives business and talent is diverse
Culture - ANSWER a system of values and norms that are shared among a group of
people and constitute a design for living.
-collective programming of the mind
-appropriate and inappropriate forms of human interaction which shapes individuals
behavior in a given group (enacted by its members)
Iceberg Theory of Culture (analogy) - ANSWER there are things that we can see and
describe easily, but there are also many deeply rooted ideas that we can only understand
by analyzing values...
, -Observable culture:
Most visible ("above the waterline")
Behavior, food, language, music, tools, etc
-Expressed Values:
"At the waterline"
How people in a culture explain it
What is right/wrong or normal/unusual
What rituals "mean"
-Unstated assumptions:
"below the waterline"
Unconscious, taken for granted beliefs, perceptions, thoughts, feelings
Values - ANSWER commonly held standards of what is acceptable/unacceptable,
important/unimportant, right/wrong, normal/unusual
what is preferred expected and respected
WHAT I PREFER
COMPLETE ANSWERS
Cultural Group - ANSWER a group of people who collectively share common norms,
values, and traditions that are different from other groups
-different cultural groups may share some traits but differ in other traits
-Ex: not all hispanics are the same even though they all speak spanish
Diversity - ANSWER ways that people differ that may influence their behavior (work
behavior)
-motivation
-communication
-inclusion
*ways in which people differ that may affect their organizational experiences in terms of
performance, motivation, communication, and inclusion
-Primary: are more permanent, less changeable, and more central to one's identity...age,
gender, race, ethnicity
-Secondary: which are usually less visible, less central to one's experiences, and more
changeable...income, religion, education, family status
Business Reasons for managing and leveraging diversity? - ANSWER 1. Ethical
,Imperative:
-it is the right thing to do
-Traditional Bottom Line
-Triple Bottom Line
-Company Philosophy
2. Legal Requirements and Repercussions
-Federal: Title VII, Americans with disabilities act etc.
-CA: Fair Employment and Housing Act...Etc.
3. Organizational Performance
-Organizational (macro) basis: responsiveness to market demands and changes
-Individual (micro) basis: talent drives business and talent is diverse
Culture - ANSWER a system of values and norms that are shared among a group of
people and constitute a design for living.
-collective programming of the mind
-appropriate and inappropriate forms of human interaction which shapes individuals
behavior in a given group (enacted by its members)
Iceberg Theory of Culture (analogy) - ANSWER there are things that we can see and
describe easily, but there are also many deeply rooted ideas that we can only understand
by analyzing values...
, -Observable culture:
Most visible ("above the waterline")
Behavior, food, language, music, tools, etc
-Expressed Values:
"At the waterline"
How people in a culture explain it
What is right/wrong or normal/unusual
What rituals "mean"
-Unstated assumptions:
"below the waterline"
Unconscious, taken for granted beliefs, perceptions, thoughts, feelings
Values - ANSWER commonly held standards of what is acceptable/unacceptable,
important/unimportant, right/wrong, normal/unusual
what is preferred expected and respected
WHAT I PREFER
