WGU C215 Operations Management
Exam Questions With 100% Correct
Answers
\Q\.Which definition is used for quality evaluates how well a product performs its intended
function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - ANSWERS✔-Fitness for use
\Q\.Which total quality management (TQM) process was developed to stress management's
responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - ANSWERS✔-14 points for quality improvement
\Q\.Which total quality management (TQM) process consists of 13 published standards and
guidelines?
-ISO 9002
-ISO 9001
,-ISO 9000
-ISO 1400 - ANSWERS✔-ISO 9000
\Q\.A company manufactures shoes using a quality management system. The company needs to
put a process in place to measure any defects. The company would like to measure the number
of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - ANSWERS✔-checklist
\Q\.Which quality control tool should be used to monitor the current status or end result of a
process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - ANSWERS✔-Flowchart
\Q\.Which group of keywords or phrases describes the crucial role that marketing plays in the
total quality management (TQM) process?
-Baseline for managing quality process; investment in preventative costs, budgeting
,-Enhance competition, understand consumer preferences, maintain communication with
operations
-Reward employees; motivate staff performance; manage operations planned changes
-Review and recommend product changes, satisfy customer needs; open communication -
ANSWERS✔-Review and recommend product changes, satisfy customers needs, open
communication
\Q\.What is the common theme in total quality management (TQM) across all functions in an
organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams - ANSWERS✔-To satisfy customer needs
\Q\.Which concept of variation measures the central tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation - ANSWERS✔-mean
\Q\.What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
, -A computer virus was found in the system - ANSWERS✔-Equipment was found out of control
\Q\.Which continuous improvement method does Cpk measure?
-What a process is capable of and how long it will take to conclude
-How close one is to a target and how consistent one is with the average performance
-Parts per million on the capability index
-The most common measurement process - ANSWERS✔-How close one is to a target and how
consistent one is with the average performance
\Q\.What are two important aspects of Six Sigma?
-People involvement
-Facility location
-Technical tools
-Job design - ANSWERS✔-people involvement
technical tools
\Q\.Which strategy is used by some emergency rooms to overcome customer frustrations about
long waiting times?
-See each patient in the order they arrived
-Screen patients and fast track minor ailments
-Screen and schedule follow up appts for serious injuries
-Screen and send the last 25 to another facility - ANSWERS✔-Screen patients and fast-track
those with minor ailments
Exam Questions With 100% Correct
Answers
\Q\.Which definition is used for quality evaluates how well a product performs its intended
function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - ANSWERS✔-Fitness for use
\Q\.Which total quality management (TQM) process was developed to stress management's
responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - ANSWERS✔-14 points for quality improvement
\Q\.Which total quality management (TQM) process consists of 13 published standards and
guidelines?
-ISO 9002
-ISO 9001
,-ISO 9000
-ISO 1400 - ANSWERS✔-ISO 9000
\Q\.A company manufactures shoes using a quality management system. The company needs to
put a process in place to measure any defects. The company would like to measure the number
of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - ANSWERS✔-checklist
\Q\.Which quality control tool should be used to monitor the current status or end result of a
process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - ANSWERS✔-Flowchart
\Q\.Which group of keywords or phrases describes the crucial role that marketing plays in the
total quality management (TQM) process?
-Baseline for managing quality process; investment in preventative costs, budgeting
,-Enhance competition, understand consumer preferences, maintain communication with
operations
-Reward employees; motivate staff performance; manage operations planned changes
-Review and recommend product changes, satisfy customer needs; open communication -
ANSWERS✔-Review and recommend product changes, satisfy customers needs, open
communication
\Q\.What is the common theme in total quality management (TQM) across all functions in an
organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams - ANSWERS✔-To satisfy customer needs
\Q\.Which concept of variation measures the central tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation - ANSWERS✔-mean
\Q\.What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
, -A computer virus was found in the system - ANSWERS✔-Equipment was found out of control
\Q\.Which continuous improvement method does Cpk measure?
-What a process is capable of and how long it will take to conclude
-How close one is to a target and how consistent one is with the average performance
-Parts per million on the capability index
-The most common measurement process - ANSWERS✔-How close one is to a target and how
consistent one is with the average performance
\Q\.What are two important aspects of Six Sigma?
-People involvement
-Facility location
-Technical tools
-Job design - ANSWERS✔-people involvement
technical tools
\Q\.Which strategy is used by some emergency rooms to overcome customer frustrations about
long waiting times?
-See each patient in the order they arrived
-Screen patients and fast track minor ailments
-Screen and schedule follow up appts for serious injuries
-Screen and send the last 25 to another facility - ANSWERS✔-Screen patients and fast-track
those with minor ailments
