Healthcare Operations Management
C429 Exam Questions Complete With
Correct Answers
\Q\.The support staff of a large urgent care facility sees no career advancement opportunities
within the organization. The organization knows it must identify other ways to increase job
satisfaction or there will be high employee turnover.
Which action can improve job satisfaction in this scenario?
-Starting recognition programs
-Conducting employee surveys
-Providing autocratic leadership
-Increasing horizontal communication - ANSWERS✔-Starting recognition programs
\Q\.A hospital's governing board of trustees has asked a hospital administrator to find a solution
to numerous compliance issues that have ultimately affected the hospital's performance.
Which initial action should the hospital take to address these compliance issues?
-Promoting service excellence
-Developing a corrective action plan
-Encouraging autocratic leadership
,-Implementing an employee recognition program - ANSWERS✔-Developing a corrective action
plan
\Q\.The former chief administrator of a health and wellness center is reassigned after the staff
lost trust in leadership due to lack of visibility.
How can the new chief administrator correct this problem?
-By rounding with the staff
-By holding meetings with leadership
-By implementing a non-monetary employee recognition program
-By surveying the employees to determine unresolved problems - ANSWERS✔-By rounding with
the staff
\Q\.A hospital emergency room (ER) has had frequent turnover in nursing positions, which has
caused increased wait times. The hospital must use new strategies to reduce employee turnover
and decrease wait times.
Which leadership strategy should be used?
-Increasing patient to nurse ratios in the emergency room
-Expanding the triage area space with an additional triage RN
, -Empowering human resources to hire from outside the organization
-Empowering nurses to use holding areas for patients being admitted - ANSWERS✔-
Empowering nurses to use holding areas for patients being admitted
\Q\.A large healthcare system is currently implementing an initiative to reduce catheter-
associated infections for its inpatients—not only for patient safety, but also as a strategy to
ensure the organization is not penalized in its reimbursements.
Which two practices will assist in the implementation of this initiative?
Choose 2 answers
-Engaging front line employees' feedback on current practices
-Submitting a request for proposal (RFP) for a new catheter vendor
-Evaluating previous financial impact to determine potential penalties
-Providing mandatory training to help employees implement the protocols - ANSWERS✔-
Engaging front line employees' feedback on current practices
Providing mandatory training to help employees implement the protocols
\Q\.A hospital leadership team is about to start its hospital-wide implementation of a Hospital
Consumer Assessment of Healthcare Providers and Systems program and has discussed best
practices that should be implemented based on a recent leadership seminar the team attended
on the subject.
C429 Exam Questions Complete With
Correct Answers
\Q\.The support staff of a large urgent care facility sees no career advancement opportunities
within the organization. The organization knows it must identify other ways to increase job
satisfaction or there will be high employee turnover.
Which action can improve job satisfaction in this scenario?
-Starting recognition programs
-Conducting employee surveys
-Providing autocratic leadership
-Increasing horizontal communication - ANSWERS✔-Starting recognition programs
\Q\.A hospital's governing board of trustees has asked a hospital administrator to find a solution
to numerous compliance issues that have ultimately affected the hospital's performance.
Which initial action should the hospital take to address these compliance issues?
-Promoting service excellence
-Developing a corrective action plan
-Encouraging autocratic leadership
,-Implementing an employee recognition program - ANSWERS✔-Developing a corrective action
plan
\Q\.The former chief administrator of a health and wellness center is reassigned after the staff
lost trust in leadership due to lack of visibility.
How can the new chief administrator correct this problem?
-By rounding with the staff
-By holding meetings with leadership
-By implementing a non-monetary employee recognition program
-By surveying the employees to determine unresolved problems - ANSWERS✔-By rounding with
the staff
\Q\.A hospital emergency room (ER) has had frequent turnover in nursing positions, which has
caused increased wait times. The hospital must use new strategies to reduce employee turnover
and decrease wait times.
Which leadership strategy should be used?
-Increasing patient to nurse ratios in the emergency room
-Expanding the triage area space with an additional triage RN
, -Empowering human resources to hire from outside the organization
-Empowering nurses to use holding areas for patients being admitted - ANSWERS✔-
Empowering nurses to use holding areas for patients being admitted
\Q\.A large healthcare system is currently implementing an initiative to reduce catheter-
associated infections for its inpatients—not only for patient safety, but also as a strategy to
ensure the organization is not penalized in its reimbursements.
Which two practices will assist in the implementation of this initiative?
Choose 2 answers
-Engaging front line employees' feedback on current practices
-Submitting a request for proposal (RFP) for a new catheter vendor
-Evaluating previous financial impact to determine potential penalties
-Providing mandatory training to help employees implement the protocols - ANSWERS✔-
Engaging front line employees' feedback on current practices
Providing mandatory training to help employees implement the protocols
\Q\.A hospital leadership team is about to start its hospital-wide implementation of a Hospital
Consumer Assessment of Healthcare Providers and Systems program and has discussed best
practices that should be implemented based on a recent leadership seminar the team attended
on the subject.
