D353 Strategic Training and Development Task 2 D353 Strategic Training and Development Task 2D353 Strategic Training and Development Task 2.pdf
D353: Strategic Training and Development
Task 2
Training Plan
Prompt A:
- After completing training the floor agents will gain new customer
service skills.
- After training the knowledge of products and services offered will be
expanded.
- After training the floor agents will be well versed in company systems
and tools available to them to ensure clients are receiving the best
possible service.
- After training the floor agents have better communication skills that
will assist them in dealing with customers to make sells leading to
company profit.
Prompt B*:
The training program I would like to develop would be a mixture of
various training methods. The methods I would use would be online,
in-person, on-the-job training, and post-training evaluation. Using online
would allow the floor agents to work at their own pace and read through
the material unrushed and be able to have their grasp on the
knowledge
given. Using in-person training would benefit the floor agents as they
would be in training among their peers and be able to discuss the training
with others with similar questions. Using on-the-job training is very
beneficial as the floor agents can put to use their training in real
life scenarios and be able to ask questions with a trainer nearby. Post
training evaluation is a help to both the trainer and the floor agents; it
allow the floor agents to give honest feedback on what
worked and what didn’t, allowing the trainer to review and make
adjustments to the training, making it better for future hires.
This study source was downloaded by 1827175 from cliffsnotes.com on 01-08-2026 18:47:46 GMT -06:00
D353 Strategic Training and Development Task 2 D353 Strategic Training and Development Task 2D353 Strategic Training and Development Task 2.pdf
https://www.cliffsnotes.com//study-notes/24943701
D353: Strategic Training and Development
Task 2
Training Plan
Prompt A:
- After completing training the floor agents will gain new customer
service skills.
- After training the knowledge of products and services offered will be
expanded.
- After training the floor agents will be well versed in company systems
and tools available to them to ensure clients are receiving the best
possible service.
- After training the floor agents have better communication skills that
will assist them in dealing with customers to make sells leading to
company profit.
Prompt B*:
The training program I would like to develop would be a mixture of
various training methods. The methods I would use would be online,
in-person, on-the-job training, and post-training evaluation. Using online
would allow the floor agents to work at their own pace and read through
the material unrushed and be able to have their grasp on the
knowledge
given. Using in-person training would benefit the floor agents as they
would be in training among their peers and be able to discuss the training
with others with similar questions. Using on-the-job training is very
beneficial as the floor agents can put to use their training in real
life scenarios and be able to ask questions with a trainer nearby. Post
training evaluation is a help to both the trainer and the floor agents; it
allow the floor agents to give honest feedback on what
worked and what didn’t, allowing the trainer to review and make
adjustments to the training, making it better for future hires.
This study source was downloaded by 1827175 from cliffsnotes.com on 01-08-2026 18:47:46 GMT -06:00
D353 Strategic Training and Development Task 2 D353 Strategic Training and Development Task 2D353 Strategic Training and Development Task 2.pdf
https://www.cliffsnotes.com//study-notes/24943701
