MGMT 363 EXAM 1- FAULK STUDY GUIDE
organizational behavior - Answers -a field of study devoted to understanding,
explaining, and ultimately improving the attitudes and behaviors of individuals and
groups in organizations
*seeks to understand, explain, and improve employee's attitudes and behaviors
3 levels of organizational behavior - Answers -1) individual
2) group
3) organizational
***based on the idea that people change their behavior depending on who they're with
individual outcomes - Answers -two primary results we are interested in:
1) job performance
2) organizational commitment
job performance - Answers -the value of the set of behaviors that contribute to
organizational goal accomplishment
*includes behaviors that are within the control of the employee and are (or are not)
relevant to job performance
*ANYTHING that you do that negatively or positively impacts the organization
organizational commitment - Answers -the degree to which members of a particular
organization are attached to that organization
*an employee's desire to remain a member of an organization that they respect
**positively related to voice and loyalty
**negatively related to exit and neglect
individual mechanisms - Answers -the attitudes, perceptions, and processes that
significantly impact the two individual outcomes
*job satisfaction
*stress
*motivation
*trust, justice, and ethics
*learning & decision making
job satisfaction - Answers -how employees feel about their work
*a pleasurable emotional state resulting from the appraisal of one's job or job
experiences
*captures what employees feel when thinking about their jobs and doing their day to day
work
,*composed of two components
1) affect: how you feel about your job
2) cognition: what you think about your job
stress - Answers -the responses of employees to their demands that might exceed their
capabilities
*the individual mechanism that deals with workers psychological reactions to overtaxing
job demands
*
motivation - Answers -forces that act on or come from within the employees to compel
them to act in a goal directed manner
*captures the energetic forces that drive employee's work effort
trust, justice, & ethics - Answers -perceptions of employees regarding the level of
fairness, honesty, and integrity that exists in the organization
learning & decision making - Answers -how employees acquire knowledge and choose
between alternatives
*how employees gain job knowledge & how they use that knowledge to make accurate
judgements on the job
individual characteristics - Answers -differences among employees that may cause
them to perceive their worlds differently or react to it in different ways
*ability
*personality & cultural values
ability - Answers -cognitive, emotional, and physical capabilities that employees bring
to and develop within the organization
personality and cultural values - Answers -various traits, attitudes, and desires that
employees have that influence their behavior
*reflect the various traits and tendencies that describe how people act, affect the way
that people behave at work, the kinds of tasks they're interested in, and how they react
to events that happen on the job
group mechanisms - Answers -as you're moving to the next level, looking to see what
processes impact individuals as they work together
*team characteristics & diversity
*team processes & communication
*leadership power & negotiation
*leadership styles and behaviors
team characteristics & diversity - Answers -looks at the composition of the work team
and how they are formed
, *describes how teams are formed, staffed, and composed, and how team members
come to rely on one another as they do their work
team processes & communication - Answers -focuses on how the team works as a unit
towards a common goal
*how teams behave, including their coordination, conflict, and cohesion
leadership power & negotiation - Answers -looks at how some individuals are able to
influence and attain authority over others
leadership styles & behaviors - Answers -focuses on the various ways leaders
influence followers
*captures the specific actions that leaders take to influence others at work
organizational mechanisms - Answers -moving to the macro level, looks at important
considerations regarding how the entire organization works together
*organizational structure
*organizational culture
organizational structure - Answers -delineates how the various work groups are
associated with each other and how the lines of authority flow
*dictates how the units within a firm link to other units
organizational culture - Answers -examines the shared values and beliefs of the
members of the organization and how they influence behavior
*captures "the way things are" within an organization
do firms that do an effective job of managing organizational behavior concepts become
more profitable as a result? - Answers -advantage: unique resources to a firm give
them a competitive advantage and keep them profitable
*example: motivated and skilled employees; talented and motivated employees are both
rare and not easy to recreate, making these employees valuable for creating a
competitive advantage and making the company more profitable
a 1% increase in the proportion of the workforce involved in organizational behavior
related practices led to ... - Answers -~ a 7% decrease in turnover
~ $27000 more in sales/employee
~ $18000 more in market value
~ $3800 more in profits
***underlying logic: better organizational behavior practices are associated with better
firm performance
fortune's 100 best companies to work for - Answers -when firms going back to 1998
that are on the list are compared to comparable firms within their industry that weren't
on the list, those on the list were much more profitable (by double)
organizational behavior - Answers -a field of study devoted to understanding,
explaining, and ultimately improving the attitudes and behaviors of individuals and
groups in organizations
*seeks to understand, explain, and improve employee's attitudes and behaviors
3 levels of organizational behavior - Answers -1) individual
2) group
3) organizational
***based on the idea that people change their behavior depending on who they're with
individual outcomes - Answers -two primary results we are interested in:
1) job performance
2) organizational commitment
job performance - Answers -the value of the set of behaviors that contribute to
organizational goal accomplishment
*includes behaviors that are within the control of the employee and are (or are not)
relevant to job performance
*ANYTHING that you do that negatively or positively impacts the organization
organizational commitment - Answers -the degree to which members of a particular
organization are attached to that organization
*an employee's desire to remain a member of an organization that they respect
**positively related to voice and loyalty
**negatively related to exit and neglect
individual mechanisms - Answers -the attitudes, perceptions, and processes that
significantly impact the two individual outcomes
*job satisfaction
*stress
*motivation
*trust, justice, and ethics
*learning & decision making
job satisfaction - Answers -how employees feel about their work
*a pleasurable emotional state resulting from the appraisal of one's job or job
experiences
*captures what employees feel when thinking about their jobs and doing their day to day
work
,*composed of two components
1) affect: how you feel about your job
2) cognition: what you think about your job
stress - Answers -the responses of employees to their demands that might exceed their
capabilities
*the individual mechanism that deals with workers psychological reactions to overtaxing
job demands
*
motivation - Answers -forces that act on or come from within the employees to compel
them to act in a goal directed manner
*captures the energetic forces that drive employee's work effort
trust, justice, & ethics - Answers -perceptions of employees regarding the level of
fairness, honesty, and integrity that exists in the organization
learning & decision making - Answers -how employees acquire knowledge and choose
between alternatives
*how employees gain job knowledge & how they use that knowledge to make accurate
judgements on the job
individual characteristics - Answers -differences among employees that may cause
them to perceive their worlds differently or react to it in different ways
*ability
*personality & cultural values
ability - Answers -cognitive, emotional, and physical capabilities that employees bring
to and develop within the organization
personality and cultural values - Answers -various traits, attitudes, and desires that
employees have that influence their behavior
*reflect the various traits and tendencies that describe how people act, affect the way
that people behave at work, the kinds of tasks they're interested in, and how they react
to events that happen on the job
group mechanisms - Answers -as you're moving to the next level, looking to see what
processes impact individuals as they work together
*team characteristics & diversity
*team processes & communication
*leadership power & negotiation
*leadership styles and behaviors
team characteristics & diversity - Answers -looks at the composition of the work team
and how they are formed
, *describes how teams are formed, staffed, and composed, and how team members
come to rely on one another as they do their work
team processes & communication - Answers -focuses on how the team works as a unit
towards a common goal
*how teams behave, including their coordination, conflict, and cohesion
leadership power & negotiation - Answers -looks at how some individuals are able to
influence and attain authority over others
leadership styles & behaviors - Answers -focuses on the various ways leaders
influence followers
*captures the specific actions that leaders take to influence others at work
organizational mechanisms - Answers -moving to the macro level, looks at important
considerations regarding how the entire organization works together
*organizational structure
*organizational culture
organizational structure - Answers -delineates how the various work groups are
associated with each other and how the lines of authority flow
*dictates how the units within a firm link to other units
organizational culture - Answers -examines the shared values and beliefs of the
members of the organization and how they influence behavior
*captures "the way things are" within an organization
do firms that do an effective job of managing organizational behavior concepts become
more profitable as a result? - Answers -advantage: unique resources to a firm give
them a competitive advantage and keep them profitable
*example: motivated and skilled employees; talented and motivated employees are both
rare and not easy to recreate, making these employees valuable for creating a
competitive advantage and making the company more profitable
a 1% increase in the proportion of the workforce involved in organizational behavior
related practices led to ... - Answers -~ a 7% decrease in turnover
~ $27000 more in sales/employee
~ $18000 more in market value
~ $3800 more in profits
***underlying logic: better organizational behavior practices are associated with better
firm performance
fortune's 100 best companies to work for - Answers -when firms going back to 1998
that are on the list are compared to comparable firms within their industry that weren't
on the list, those on the list were much more profitable (by double)
