MGMT 363 - FINAL EXAM (CH. 11,13,14,HR)
What is the difference between a group and a team? - Answers -A team is two or more
people who work interdependently over some time period to accomplish common goals
related to some task-oriented purpose. Teams are a type of group.
Be familiar with the five types of teams and how they differ in terms of purpose or
activities, life span, and level of member involvement. - Answers -Work Team - produce
goods/long LS/High MI
Management Team - integrate activities of subunits across business functions/long
LS/Moderate MI
Parallel Team - Provide recommendations and resolve issues/varies LS/Low MI
Project Team - Produce a one time output/Varies LS/Varies MI
Action Team - Perform complex tasks that vary in duration and are challenging/varies
LS/varies MI
What are virtual teams? - Answers -A team in which the members are geographically
dispersed, and interdependent activity occurs through e-mail, web conferencing, and
instant messaging.
Be familiar with the five stages of group development. What is punctuated equilibrium? -
Answers -Forming - members get a feel of what is expected of them
Storming - conflict occurs due to members' commitment to ideas
Norming - members realize that they need to work together
Performing - members are comfortable working within their roles
Adjourning - members experience anxiety when they separate from team
Punctuated Equilibrium = A sequence of team development during which not much gets
done until the halfway point of a project, after which teams make necessary changes to
complete the project on time
Be able to distinguish between the four types of task interdependence - Answers -
Pooled - lowest = do things alone and combine at end (fishing boat)
Sequential - group members perform different tasks in a sequence (assembly line)
Reciprocal - members interact with only a limited subset of other members to complete
the team's work (construction crew)
, Comprehensive - members have a great deal of discretion in terms of what they do and
whom they interact in the course of the collaboration involved in accomplishing the work
(surgery team)
What is the difference between task, goal and outcome interdependence? - Answers -
Task = The degree to which team members interact with and rely on other team
members for information, materials, and resources needed to accomplish work for the
team.
Goal = The degree to which team members have a shared goal and align their
individual goals with that vision.
Outcome = The degree to which team members share equally in the feedback and
rewards that result from the team achieving its goals.
What are the three ways to distribute outcomes in a group situation? - Answers -Equal
= equal reward
Individual Based - reward based on contribution
Based on % Salary = determined by base pay
Be familiar with the various task, team-building, and individualistic roles that might exist
in a team. - Answers -Task - initiator, energizer, devils advocate
TB - encourager, harmonizer, follower
Individualistic - aggressor, blocker, slacker
What are three personality characteristics that may be particularly important in a team?
- Answers -Agreeableness - cooperative, polite, etc.
Conscientiousness - responsible, organized, hard-working
Extraversion - how sociable someone is
What are the three types of tasks related to how important individual member ability
levels are to the success of the group? - Answers -Disjunctive - relying on person with
highest level of relevant ability
Conjunctive - everyone needs relevant abilities; success is dependent on weakest link
Additive - success is dependent on everyone contributing
What are the two perspectives on diversity as it relates to team success? How do
surface-level and deep level diversity relate to these two approaches? - Answers -
Value in Diversity Problem Solving = diversity is beneficial
What is the difference between a group and a team? - Answers -A team is two or more
people who work interdependently over some time period to accomplish common goals
related to some task-oriented purpose. Teams are a type of group.
Be familiar with the five types of teams and how they differ in terms of purpose or
activities, life span, and level of member involvement. - Answers -Work Team - produce
goods/long LS/High MI
Management Team - integrate activities of subunits across business functions/long
LS/Moderate MI
Parallel Team - Provide recommendations and resolve issues/varies LS/Low MI
Project Team - Produce a one time output/Varies LS/Varies MI
Action Team - Perform complex tasks that vary in duration and are challenging/varies
LS/varies MI
What are virtual teams? - Answers -A team in which the members are geographically
dispersed, and interdependent activity occurs through e-mail, web conferencing, and
instant messaging.
Be familiar with the five stages of group development. What is punctuated equilibrium? -
Answers -Forming - members get a feel of what is expected of them
Storming - conflict occurs due to members' commitment to ideas
Norming - members realize that they need to work together
Performing - members are comfortable working within their roles
Adjourning - members experience anxiety when they separate from team
Punctuated Equilibrium = A sequence of team development during which not much gets
done until the halfway point of a project, after which teams make necessary changes to
complete the project on time
Be able to distinguish between the four types of task interdependence - Answers -
Pooled - lowest = do things alone and combine at end (fishing boat)
Sequential - group members perform different tasks in a sequence (assembly line)
Reciprocal - members interact with only a limited subset of other members to complete
the team's work (construction crew)
, Comprehensive - members have a great deal of discretion in terms of what they do and
whom they interact in the course of the collaboration involved in accomplishing the work
(surgery team)
What is the difference between task, goal and outcome interdependence? - Answers -
Task = The degree to which team members interact with and rely on other team
members for information, materials, and resources needed to accomplish work for the
team.
Goal = The degree to which team members have a shared goal and align their
individual goals with that vision.
Outcome = The degree to which team members share equally in the feedback and
rewards that result from the team achieving its goals.
What are the three ways to distribute outcomes in a group situation? - Answers -Equal
= equal reward
Individual Based - reward based on contribution
Based on % Salary = determined by base pay
Be familiar with the various task, team-building, and individualistic roles that might exist
in a team. - Answers -Task - initiator, energizer, devils advocate
TB - encourager, harmonizer, follower
Individualistic - aggressor, blocker, slacker
What are three personality characteristics that may be particularly important in a team?
- Answers -Agreeableness - cooperative, polite, etc.
Conscientiousness - responsible, organized, hard-working
Extraversion - how sociable someone is
What are the three types of tasks related to how important individual member ability
levels are to the success of the group? - Answers -Disjunctive - relying on person with
highest level of relevant ability
Conjunctive - everyone needs relevant abilities; success is dependent on weakest link
Additive - success is dependent on everyone contributing
What are the two perspectives on diversity as it relates to team success? How do
surface-level and deep level diversity relate to these two approaches? - Answers -
Value in Diversity Problem Solving = diversity is beneficial
