MGMT 363 CH 7 - EXAM 2 QUESTIONS & ANSWERS
What is trust and how does it relate to reputation? - Answers -TRUST: The willingness
to be vulnerable
• A firm's reputation is one of its most prized possessions.
• Reputation reflects the prominence of a brand in the minds of the public and its
perceived quality.
• It can be easily damaged.4
What are the three types of trust and how do they relate to each other? - Answers -1.
Disposition-Based Trust
2. Cognition-Based Trust
3. Affect-Based Trust
What is trust propensity? - Answers -a general expectation that the words, promises,
and statements of individuals and groups can be relied upon
What are the components of cognition-based trust? - Answers -ability, benevolence,
integrity
Be able to distinguish between the four types of organizational justice and how they
might interact with each other. Also, be familiar with what contributes to the perceptions
of each type of justice. - Answers -1. Distributive Justice
2. Procedural Justice
3. Interpersonal Justice
4. Informational Justice
What are ethics? - Answers -focus on right and wrong in reference to generally
accepted norms of behavior.
What is the difference between merely ethical and especially ethical behavior? -
Answers -1. Merely ethical: you obey laws and live up to contractual obligations.
2. Especially ethical: you go above and beyond minimum
What is whistleblowing? - Answers -expose illegal or immoral actions by
theorganization to the public
Be familiar with the four-component model of ethical behavior. - Answers -1. Moral
awareness
2. Moral judgement
3. moral intent
4. ethical behavior
What is moral awareness? - Answers -when someone recognizes that a moral issue
exists in a situation or that an ethical code or principle is relevant to the circumstance.
What is trust and how does it relate to reputation? - Answers -TRUST: The willingness
to be vulnerable
• A firm's reputation is one of its most prized possessions.
• Reputation reflects the prominence of a brand in the minds of the public and its
perceived quality.
• It can be easily damaged.4
What are the three types of trust and how do they relate to each other? - Answers -1.
Disposition-Based Trust
2. Cognition-Based Trust
3. Affect-Based Trust
What is trust propensity? - Answers -a general expectation that the words, promises,
and statements of individuals and groups can be relied upon
What are the components of cognition-based trust? - Answers -ability, benevolence,
integrity
Be able to distinguish between the four types of organizational justice and how they
might interact with each other. Also, be familiar with what contributes to the perceptions
of each type of justice. - Answers -1. Distributive Justice
2. Procedural Justice
3. Interpersonal Justice
4. Informational Justice
What are ethics? - Answers -focus on right and wrong in reference to generally
accepted norms of behavior.
What is the difference between merely ethical and especially ethical behavior? -
Answers -1. Merely ethical: you obey laws and live up to contractual obligations.
2. Especially ethical: you go above and beyond minimum
What is whistleblowing? - Answers -expose illegal or immoral actions by
theorganization to the public
Be familiar with the four-component model of ethical behavior. - Answers -1. Moral
awareness
2. Moral judgement
3. moral intent
4. ethical behavior
What is moral awareness? - Answers -when someone recognizes that a moral issue
exists in a situation or that an ethical code or principle is relevant to the circumstance.
