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Scientific Management ✔Correct Answer-A systematic approach to managing that seeks the "one
best way" of accomplishing any given task by discovering the fastest, most efficient, and least
fatiguing production methods.
Henri Fayol ✔Correct Answer-French engineer that theorized about all elements that are necessary
to organize and manage a corporation.
Politics-Administration Dichotomy ✔Correct Answer-Developed by Woodrow Wilson. Politics and
administration remain separate and distinct.
Miles's Law ✔Correct Answer-"Where you stand depends on where you sit."
-Rufus E. Miles's
Milgram Experiment ✔Correct Answer-A series of psychological experiments which measured the
willingness of study participants to obey an authority figure who instructed them to perform acts
that conflicted with their personal conscience.
Group Dynamics ✔Correct Answer-People are clustered into work groups under units or branches.
Those people are socialized into common values/belief/behavior systems based on their jobs. Groups
expect members to conform to the established norms.
Formal Groups ✔Correct Answer-Established by larger organization for accomplishing tasks.
Includes command groups and task groups.
Informal Groups ✔Correct Answer-Made up of individuals who have developed relationships and
patterns of interactions at work
Organizational Development ✔Correct Answer-Planned organizational change that happens
gradually
Bureaucratic Impersonality ✔Correct Answer-Structure created depersonalized relations. Power is
granted based on position in the organization-not only by thought or action.
Bureaupathy ✔Correct Answer-Exaggerating the official, nontechnical aspects of relationships and
suppressing the technical and informal
Hawthorne Experiments ✔Correct Answer-Western Electric Plant in Chicago led to the belief that
relations between workers and managers and among workers are the main determinants of
efficiency.
Theory X ✔Correct Answer-The assumption that the average human being has an inherent dislike
of work; that most people must be threatened to to get them to put fourth adequate effort; and that
people prefer to be directed and to avoid responsibilities