Automotive Heating and Air Conditioning, 9e (Halderman)
Chapter 1 Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit
Objective: 1 -1 Discuss the importance of vehicle owner's manuals, service records, and service
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
be related to a previous repair. Which technician is correct?
to the service technician?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
Diff: 1 Page Ref: 2 information.
Chapter Quiz: Yes
A) Technician A only
B) Technician B only
C) Both technicians A and B
1
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,D) Neither technician A nor B
Answer: C
Diff: 2 Page Ref: 5
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapter
Quiz: Yes
3) A campaign (recall) is mailed to the owner of a vehicle from the ________. A)
vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapter
Quiz: Yes
2
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,4) Technical service bulletins (TSBs) are issued by the ________.
Objective: 1 -3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Objective: 1 -2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
A) vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
5) Four tenths of an hour is how many minutes?
A) 14
B) 24
C) 34
D) 44
Answer: B
Diff: 1 Page Ref: 5
3
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, Chapter Quiz: Yes
6) What should the service technician document on the work order?
A) The results of any inspections and tests
B) What was replaced or serviced
C) The dimensions of the related component and comparison to factory specifications D) Any of
the above
Answer: D
Diff: 1 Page Ref: 3-4
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapter
Quiz: Yes
7) The labor rate for each operation is included on the work order and is added by the ________.
A) service technician
B) service advisor
C) shop owner or designated warranty person
D) Any of the above
Answer: C
Diff: 1 Page Ref: 5
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapter
Quiz: Yes
4
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Chapter 1 Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit
Objective: 1 -1 Discuss the importance of vehicle owner's manuals, service records, and service
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
be related to a previous repair. Which technician is correct?
to the service technician?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
Diff: 1 Page Ref: 2 information.
Chapter Quiz: Yes
A) Technician A only
B) Technician B only
C) Both technicians A and B
1
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,D) Neither technician A nor B
Answer: C
Diff: 2 Page Ref: 5
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapter
Quiz: Yes
3) A campaign (recall) is mailed to the owner of a vehicle from the ________. A)
vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapter
Quiz: Yes
2
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,4) Technical service bulletins (TSBs) are issued by the ________.
Objective: 1 -3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Objective: 1 -2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
A) vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
5) Four tenths of an hour is how many minutes?
A) 14
B) 24
C) 34
D) 44
Answer: B
Diff: 1 Page Ref: 5
3
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, Chapter Quiz: Yes
6) What should the service technician document on the work order?
A) The results of any inspections and tests
B) What was replaced or serviced
C) The dimensions of the related component and comparison to factory specifications D) Any of
the above
Answer: D
Diff: 1 Page Ref: 3-4
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapter
Quiz: Yes
7) The labor rate for each operation is included on the work order and is added by the ________.
A) service technician
B) service advisor
C) shop owner or designated warranty person
D) Any of the above
Answer: C
Diff: 1 Page Ref: 5
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapter
Quiz: Yes
4
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