SCM Final 2025/2026 Exam Questions
and Correct Answers | New Update
ultimate goal of scm - 🧠ANSWER ✔✔Create value for services and goods
for end customers, which provides benefits to the firms in the scm
process integration - 🧠ANSWER ✔✔Sharing info and coordinating
resources to jointly manage a process
the supply chain management integration model - 🧠ANSWER ✔✔9 steps
objective is to establish an efficient system that allows for suppliers to
better understand and fulfill buyer needs
scm integration step 1 - 🧠ANSWER ✔✔identify critical sc trading partners
- allows the firm to focus on managing relationship with these companies
,use trusted suppliers that supply majority of the firm's critical products
scm integration step 2 - 🧠ANSWER ✔✔review and establish sc strategies
- constantly reviewing the processes, annually identifying strats that each
partner uses and make sure they align with the strats of the firm
everything should align
scm integration step 3 - 🧠ANSWER ✔✔align sc strats with key sc process
objectives
- functional silos are bad, affects integration
- functional silos are departments that only care about itself
key sc processes (8) - 🧠ANSWER ✔✔- customer relationship management
CRM
- customer service management CSM
- demand management
- Order fulfillment
- Manufacturing flow management
- Supplier relationship management
, - Returns management
- Product development and commercialization
CCDORSP
Customer relationship CRM - 🧠ANSWER ✔✔tailoring product and service
agreements to meet customer needs
Measuring customer profitability and the firm's impact on customers
customer service mnagement csm - 🧠ANSWER ✔✔providing info to
customers such as product availability, shipping dates, order status
Monitor and report customer service performance
Demand management - 🧠ANSWER ✔✔balancing customer demand with
firms output capacity
- increase accuracy forecasts
- forecast demand and coordinating with production, purchasing and
distribution
order fulfillment - 🧠ANSWER ✔✔- meeting customer requirements by
synchronizing customer requirements with your plans
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
3
STATEMENT. ALL RIGHTS RESERVED
and Correct Answers | New Update
ultimate goal of scm - 🧠ANSWER ✔✔Create value for services and goods
for end customers, which provides benefits to the firms in the scm
process integration - 🧠ANSWER ✔✔Sharing info and coordinating
resources to jointly manage a process
the supply chain management integration model - 🧠ANSWER ✔✔9 steps
objective is to establish an efficient system that allows for suppliers to
better understand and fulfill buyer needs
scm integration step 1 - 🧠ANSWER ✔✔identify critical sc trading partners
- allows the firm to focus on managing relationship with these companies
,use trusted suppliers that supply majority of the firm's critical products
scm integration step 2 - 🧠ANSWER ✔✔review and establish sc strategies
- constantly reviewing the processes, annually identifying strats that each
partner uses and make sure they align with the strats of the firm
everything should align
scm integration step 3 - 🧠ANSWER ✔✔align sc strats with key sc process
objectives
- functional silos are bad, affects integration
- functional silos are departments that only care about itself
key sc processes (8) - 🧠ANSWER ✔✔- customer relationship management
CRM
- customer service management CSM
- demand management
- Order fulfillment
- Manufacturing flow management
- Supplier relationship management
, - Returns management
- Product development and commercialization
CCDORSP
Customer relationship CRM - 🧠ANSWER ✔✔tailoring product and service
agreements to meet customer needs
Measuring customer profitability and the firm's impact on customers
customer service mnagement csm - 🧠ANSWER ✔✔providing info to
customers such as product availability, shipping dates, order status
Monitor and report customer service performance
Demand management - 🧠ANSWER ✔✔balancing customer demand with
firms output capacity
- increase accuracy forecasts
- forecast demand and coordinating with production, purchasing and
distribution
order fulfillment - 🧠ANSWER ✔✔- meeting customer requirements by
synchronizing customer requirements with your plans
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
3
STATEMENT. ALL RIGHTS RESERVED
