Test Bank for Managing Performance through
Training and Development, 8th Edition By Alan
Saks
NETA ASSESSMENT
Test Bank
to accompany
Prepared by sw
Alan M. Saks, Unive
sw sw sw
rsity of Toronto
sw sw
,NETA Assessment: Test Bank to accompany Managing Performance Throug
sw sw sw sw sw sw sw sw
h Training and Development, Eighth Edition
sw sw sw sw sw
By Alan M. Saks, Robert R. Haccoun
sw sw sw sw sw sw
Test Bank prepared by Alan M. Saks, University of Toronto NET
sw sw sw sw sw sw sw sw sw sw
A copy editor: Karen Rolfe
sw sw sw sw
Text ISBN:
sw sw sw sw
nelson.com
COPYRIGHT ©2019 by Nelson Education Ltd. Nelson is a registered trademark used herein under licence. All
sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw s
rights reserved.
w sw
For more information contact Nelson, 1120 Birchmount Road, Toronto, Ontario M1K 5G4. Or you can visit ou
sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw
r Internet site at nelson.com.
sw sw sw sw
ALL RIGHTS RESERVED. No part of this work covered by the copyright hereon may be reproduced or used i
sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw
n any form or by any means—
sw sw sw sw sw sw
graphic, electronic, or mechanical, including photocopying, recording, taping, web distribution, or information
sw sw sw sw sw sw sw sw sw sw sw sw
storage and retrieval systems—without the written permission of the publisher.
sw sw sw sw sw sw sw sw sw
ii
, CONTENTS
Chapter 1: The Training and Development Process........................................................................1
sw sw sw sw sw sw
Chapter 2: Learning and Motivation .............................................................................................40
sw sw sw sw
Chapter 3: The Needs Analysis Process........................................................................................80
sw sw sw sw sw
Chapter 4: Training Design ......................................................................................................... 115
sw sw sw
Chapter 5: Off-the-Job Training Methods ................................................................................... 149
sw sw sw sw
Chapter 6: Off-the-Job Training Methods ................................................................................... 178
sw sw sw sw
Chapter 7: Technology-Based Training Methods........................................................................ 210
sw sw sw sw
Chapter 8: Training Delivery ...................................................................................................... 249
sw sw sw
Chapter 9: Transfer of Training .................................................................................................. 281
sw sw sw sw
Chapter 10: Training Evaluation ................................................................................................. 317
sw sw sw
Chapter 11: Training Costs and Benefits .................................................................................... 357
sw sw sw sw sw
Chapter 12: Training Programs ................................................................................................... 382
sw sw sw
Chapter 13: Management and Leadership Development............................................................. 413
sw sw sw sw sw
Chapter 14: The Evolution and Future of Training and Development........................................ 455
sw sw sw sw sw sw sw sw sw
iii
, PREFACE
Contents:
About the Nelson Education Teaching Advantage Accessi
sw sw sw sw sw sw
ng Your Cognero Test Bank
sw sw sw sw
ABOUT THE NELSON EDUCATION TEACHING ADVANTAGE (NETA)sw sw sw sw sw sw
In most post-
sw sw
secondary courses, a large percentage of student assess sw sw sw sw sw sw sw
ment is based on multiple- sw sw sw sw
choice testing. Many instructors use multiple-
sw sw sw sw sw
choice reluctantly, believing that it is a methodology be
sw sw sw sw sw sw sw sw
st used for testing what a student remembers rather than
sw sw sw sw sw sw sw sw sw sw
what she or he has learned. sw sw sw sw sw
Nelson Education Ltd. understands that a good quality multiple-
sw sw sw sw sw sw sw sw
choice test bank can provide the means to measure higher-
sw sw sw sw sw sw sw sw sw
level thinking skills as well as recall. Recognizing the importance of multiple-
sw sw sw sw sw sw sw sw sw sw sw
choice testing in today’s classroom, we have created NETA—
sw sw sw sw sw sw sw sw
the Nelson Education Teaching Advantage program—to ensure the value of our high-
sw sw sw sw sw sw sw sw sw sw sw
quality test banks. sw sw
The NETA program was created in partnership with David DiBattista, a 3M National Teaching
sw sw sw sw sw sw sw sw sw sw sw sw sw sw
Fellow, professor of psychology at Brock University, and researcher in the area of multiple-
sw sw sw sw sw sw sw sw sw sw sw sw sw
choice testing. NETA ensures that subject-
sw sw sw sw sw sw
matter experts who author test banks have had training in two areas: avoiding common errors
sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw
in test construction, and developing multiple-
sw sw sw sw sw
choice test questions that “get beyond remembering” to assess higher-level thinking.
sw sw sw sw sw sw sw sw sw sw sw
All NETA test banks include David DiBattista’s guide for instructors, “Multiple Choice Tests:
sw sw sw sw sw sw sw sw sw sw sw sw
Getting Beyond Remembering.” This guide has been designed to assist you in using Nelson
sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw
test banks to achieve your desired outcomes in your course.
sw sw sw sw sw sw sw sw sw
The Test Bank for Managing Performance Through Training and Development, Eighth Edition
sw sw sw sw sw sw sw sw sw sw sw s
whas been revised for Canadian students by Alan M. Saks, University of Toronto. The multiple
sw sw sw sw sw sw sw sw sw sw sw sw sw sw
-
choice questions were written and edited to conform to NETA guidelines, which emphasize th
sw sw sw sw sw sw sw sw sw sw sw sw sw sw
e development of higher-
sw sw sw
order thinking and the effective construction of questions. NETA principles of question constr
sw sw sw sw sw sw sw sw sw sw sw sw
uction help eliminate ambiguity, arguable answers, guesswork,
sw sw sw sw sw sw
iv
Training and Development, 8th Edition By Alan
Saks
NETA ASSESSMENT
Test Bank
to accompany
Prepared by sw
Alan M. Saks, Unive
sw sw sw
rsity of Toronto
sw sw
,NETA Assessment: Test Bank to accompany Managing Performance Throug
sw sw sw sw sw sw sw sw
h Training and Development, Eighth Edition
sw sw sw sw sw
By Alan M. Saks, Robert R. Haccoun
sw sw sw sw sw sw
Test Bank prepared by Alan M. Saks, University of Toronto NET
sw sw sw sw sw sw sw sw sw sw
A copy editor: Karen Rolfe
sw sw sw sw
Text ISBN:
sw sw sw sw
nelson.com
COPYRIGHT ©2019 by Nelson Education Ltd. Nelson is a registered trademark used herein under licence. All
sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw s
rights reserved.
w sw
For more information contact Nelson, 1120 Birchmount Road, Toronto, Ontario M1K 5G4. Or you can visit ou
sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw
r Internet site at nelson.com.
sw sw sw sw
ALL RIGHTS RESERVED. No part of this work covered by the copyright hereon may be reproduced or used i
sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw
n any form or by any means—
sw sw sw sw sw sw
graphic, electronic, or mechanical, including photocopying, recording, taping, web distribution, or information
sw sw sw sw sw sw sw sw sw sw sw sw
storage and retrieval systems—without the written permission of the publisher.
sw sw sw sw sw sw sw sw sw
ii
, CONTENTS
Chapter 1: The Training and Development Process........................................................................1
sw sw sw sw sw sw
Chapter 2: Learning and Motivation .............................................................................................40
sw sw sw sw
Chapter 3: The Needs Analysis Process........................................................................................80
sw sw sw sw sw
Chapter 4: Training Design ......................................................................................................... 115
sw sw sw
Chapter 5: Off-the-Job Training Methods ................................................................................... 149
sw sw sw sw
Chapter 6: Off-the-Job Training Methods ................................................................................... 178
sw sw sw sw
Chapter 7: Technology-Based Training Methods........................................................................ 210
sw sw sw sw
Chapter 8: Training Delivery ...................................................................................................... 249
sw sw sw
Chapter 9: Transfer of Training .................................................................................................. 281
sw sw sw sw
Chapter 10: Training Evaluation ................................................................................................. 317
sw sw sw
Chapter 11: Training Costs and Benefits .................................................................................... 357
sw sw sw sw sw
Chapter 12: Training Programs ................................................................................................... 382
sw sw sw
Chapter 13: Management and Leadership Development............................................................. 413
sw sw sw sw sw
Chapter 14: The Evolution and Future of Training and Development........................................ 455
sw sw sw sw sw sw sw sw sw
iii
, PREFACE
Contents:
About the Nelson Education Teaching Advantage Accessi
sw sw sw sw sw sw
ng Your Cognero Test Bank
sw sw sw sw
ABOUT THE NELSON EDUCATION TEACHING ADVANTAGE (NETA)sw sw sw sw sw sw
In most post-
sw sw
secondary courses, a large percentage of student assess sw sw sw sw sw sw sw
ment is based on multiple- sw sw sw sw
choice testing. Many instructors use multiple-
sw sw sw sw sw
choice reluctantly, believing that it is a methodology be
sw sw sw sw sw sw sw sw
st used for testing what a student remembers rather than
sw sw sw sw sw sw sw sw sw sw
what she or he has learned. sw sw sw sw sw
Nelson Education Ltd. understands that a good quality multiple-
sw sw sw sw sw sw sw sw
choice test bank can provide the means to measure higher-
sw sw sw sw sw sw sw sw sw
level thinking skills as well as recall. Recognizing the importance of multiple-
sw sw sw sw sw sw sw sw sw sw sw
choice testing in today’s classroom, we have created NETA—
sw sw sw sw sw sw sw sw
the Nelson Education Teaching Advantage program—to ensure the value of our high-
sw sw sw sw sw sw sw sw sw sw sw
quality test banks. sw sw
The NETA program was created in partnership with David DiBattista, a 3M National Teaching
sw sw sw sw sw sw sw sw sw sw sw sw sw sw
Fellow, professor of psychology at Brock University, and researcher in the area of multiple-
sw sw sw sw sw sw sw sw sw sw sw sw sw
choice testing. NETA ensures that subject-
sw sw sw sw sw sw
matter experts who author test banks have had training in two areas: avoiding common errors
sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw
in test construction, and developing multiple-
sw sw sw sw sw
choice test questions that “get beyond remembering” to assess higher-level thinking.
sw sw sw sw sw sw sw sw sw sw sw
All NETA test banks include David DiBattista’s guide for instructors, “Multiple Choice Tests:
sw sw sw sw sw sw sw sw sw sw sw sw
Getting Beyond Remembering.” This guide has been designed to assist you in using Nelson
sw sw sw sw sw sw sw sw sw sw sw sw sw sw sw
test banks to achieve your desired outcomes in your course.
sw sw sw sw sw sw sw sw sw
The Test Bank for Managing Performance Through Training and Development, Eighth Edition
sw sw sw sw sw sw sw sw sw sw sw s
whas been revised for Canadian students by Alan M. Saks, University of Toronto. The multiple
sw sw sw sw sw sw sw sw sw sw sw sw sw sw
-
choice questions were written and edited to conform to NETA guidelines, which emphasize th
sw sw sw sw sw sw sw sw sw sw sw sw sw sw
e development of higher-
sw sw sw
order thinking and the effective construction of questions. NETA principles of question constr
sw sw sw sw sw sw sw sw sw sw sw sw
uction help eliminate ambiguity, arguable answers, guesswork,
sw sw sw sw sw sw
iv
