Managing Performance through Training and Development – 8th Edition by Alan M. Saks | Complete Test Bank with Questions and Answers

Test Bank for Managing Performance
g g g g




gthrough Training and Development, 8th
g g g g




Edition By Alan Saks
g g g g




NETAASSESSMENT G




Test Bank g




to accompany
g




Prepared by g



Alan M. Saks,
g g



University of Toronto
g g g

,NETA Assessment: Test Bank to accompany Managing Performance Through
g g g g g g g g




Training and Development, Eighth Edition
g g g g g




By Alan M. Saks, Robert R. Haccoun
g g g g g g




Test Bank prepared by Alan M. Saks, University of Toronto NETA
g g g g g g g g g g




copy editor: Karen Rolfe
g g g g




Text ISBN:
g g g g




nelson.com

COPYRIGHT ©2019 by Nelson Education Ltd. Nelson is a registered trademark used herein under licence. All
g g g g g g g g g g g g g g g


rights reserved.
g g




For more information contact Nelson, 1120 Birchmount Road, Toronto, Ontario M1K 5G4. Or you can visit our
g g g g g g g g g g g g g g g g


Internet site at nelson.com.
g g g g




ALL RIGHTS RESERVED. No part of this work covered by the copyright hereon may be reproduced or used in
g g g g g g g g g g g g g g g g g g


any form or by any means—graphic, electronic, or mechanical, including photocopying, recording, taping, web
g g g g g g g g g g g g g g


distribution, or information storage and retrieval systems—without the written permission of the publisher.
g g g g g g g g g g g g g




ii

, CONTENTS

Chapter 1: The Training and Development Process ..........................................................................1
g g g g g g




Chapter 2: Learning and Motivation ...............................................................................................40
g g g g




Chapter 3: The Needs Analysis Process..........................................................................................80
g g g g g




Chapter 4: Training Design .......................................................................................................... 115
g g g




Chapter 5: Off-the-Job Training Methods..................................................................................... 149
g g g g




Chapter 6: Off-the-Job Training Methods..................................................................................... 178
g g g g



Chapter 7: Technology-Based Training Methods ......................................................................... 210
g g g g




Chapter 8: Training Delivery........................................................................................................ 249
g g g




Chapter 9: Transfer of Training .................................................................................................... 281
g g g g



Chapter 10: Training Evaluation................................................................................................... 317
g g g




Chapter 11: Training Costs and Benefits ...................................................................................... 357
g g g g g




Chapter 12: Training Programs .................................................................................................... 382
g g g




Chapter 13: Management and Leadership Development............................................................... 413
g g g g g




Chapter 14: The Evolution and Future of Training and Development ........................................... 455
g g g g g g g g g




iii

, PREFACE
Contents:
About the Nelson Education Teaching Advantage Accessing
g g g g g g




Your Cognero Test Bank
g g g g




ABOUT THE NELSON EDUCATION TEACHING ADVANTAGE (NETA)
g g g g g g




In most post-secondary courses, a large percentage of
g g g g g g g



student assessment is based on multiple-choice testing.
g g g g g g g



Many instructors use multiple-choice reluctantly,
g g g g g



believing that it is a methodology best used for testing
g g g g g g g g g g



what a student remembers rather than what she or he has
g g g g g g g g g g g



learned.
g




Nelson Education Ltd. understands that a good quality multiple-choice test bank can provide the
g g g g g g g g g g g g g



means to measure higher-level thinking skills as well as recall. Recognizing the importance of
g g g g g g g g g g g g g g



multiple-choice testing in today’s classroom, we have created NETA—the Nelson Education
g g g g g g g g g g g



Teaching Advantage program—to ensure the value of our high-quality test banks.
g g g g g g g g g g g




The NETA program was created in partnership with David DiBattista, a 3M National Teaching
g g g g g g g g g g g g g



Fellow, professor of psychology at Brock University, and researcher in the area of multiple-
g g g g g g g g g g g g g g



choice testing. NETA ensures that subject-matter experts who author test banks have had
g g g g g g g g g g g g g



training in two areas: avoiding common errors in test construction, and developing multiple-
g g g g g g g g g g g g g



choice test questions that ―get beyond remembering‖ to assess higher-level thinking.
g g g g g g g g g g g




All NETA test banks include David DiBattista’s guide for instructors, ―Multiple Choice Tests:
g g g g g g g g g g g g



Getting Beyond Remembering.‖ This guide has been designed to assist you in using Nelson test
g g g g g g g g g g g g g g g



banks to achieve your desired outcomes in your course.
g g g g g g g g g




The Test Bank for Managing Performance Through Training and Development, Eighth Edition
g g g g g g g g g g g



has been revised for Canadian students by Alan M. Saks, University of Toronto. The multiple-
g g g g g g g g g g g g g g g



choice questions were written and edited to conform to NETA guidelines, which emphasize the
g g g g g g g g g g g g g g



development of higher-order thinking and the effective construction of questions. NETA
g g g g g g g g g g g



principles of question construction help eliminate ambiguity, arguable answers, guesswork,
g g g g g g g g g g



and unconscious cues to test-savvy students, resulting in a test that accurately reflects student
g g g g g g g g g g g g g



understanding. The Test Bank offers over 700 questions including 480 multiple choice, 120
g g g g g g g g g g g g g



short answer, and 120 essay questions.
g g g g g g




iv