USPS Sales & Services Associate Training Correctly Solved Questions
And Answers 2026 | Latest Update
1. Perception is Reality
2. What are our goals? Grow revenue, increase
market share, develop lifetime
customers.
3. What are some non-verbal communication cues? Body movement, facial
expres-
sions, personal space.
4. The SSA shows communication is
occurring when they ask the hazmat True.
question?
5. Communication skills require you to practice Squarely face the person. Open
ac-
tively attending. What does S.O.L.E.R. represent? your posture. Lean towards
the
sender. Eye contact. Relax.
6. What is a value proposition? The value to the customer
of the product features and
bene-
fits. how the customer feels
the
product meets their needs.
7. What is "need satisfaction selling"? The understanding of a cus-
tomer's needs through the
use of probing questions and
careful lis- tening.
8. What are some examples of the use of the 9. When you sell
"lan- guage of needs"? maximum value
you are meeting
1/
39
, USPS Sales & Services Associate Training Correctly Solved Questions
And Answers 2026 | Latest Update
the customer's .
I need, I want, I'm looking for,
It's important, etc.
Needs.
2/
39
, USPS Sales & Services Associate Training Correctly Solved Questions
And Answers 2026 | Latest Update
10. What is a need? A desire to improve or
accomplish something.
3/
39
, USPS Sales & Services Associate Training Correctly Solved Questions
And Answers 2026 | Latest Update
11. An informed mutual decision with the
customer on service/products is . A successful sales transaction.
12. What does G.I.S.T. stand for in the processing
of engaging customers? Greet, Inquire, Suggest, Thank.
13. A common myth in communication is that listen- Message.
ers receive the same all the time.
14. If you ask a customer if they would like to
send a package Priority Mail Express, which Suggest.
is guar- anteed to arrive tomorrow, with
$100 insurance and tracking
included.....what park of G.I.S.T. would this
be?
15. Once you determine how a customer wants
to mail a package and have offered Stamps, PO Boxes, money
additional in- surance, what additional
products may you sug- gest? or- ders, packaging supplies,
greet- ing cards, passports.
16. What is the maximum weight for any package? 70 lbx.
17. How do you determine the dimensions of a mail- Combine the length plus
girth.
piece?
18. What are the 5 processing categories? Letters, flats (large envelopes),
machinable parcels (SPRS),
irreg- ular parcels and
outside parcels (both non-
machinable).
19. What is our "Retail Motto"? Clean, stocked and
Friend- ly...Everyday!.
4/
39
And Answers 2026 | Latest Update
1. Perception is Reality
2. What are our goals? Grow revenue, increase
market share, develop lifetime
customers.
3. What are some non-verbal communication cues? Body movement, facial
expres-
sions, personal space.
4. The SSA shows communication is
occurring when they ask the hazmat True.
question?
5. Communication skills require you to practice Squarely face the person. Open
ac-
tively attending. What does S.O.L.E.R. represent? your posture. Lean towards
the
sender. Eye contact. Relax.
6. What is a value proposition? The value to the customer
of the product features and
bene-
fits. how the customer feels
the
product meets their needs.
7. What is "need satisfaction selling"? The understanding of a cus-
tomer's needs through the
use of probing questions and
careful lis- tening.
8. What are some examples of the use of the 9. When you sell
"lan- guage of needs"? maximum value
you are meeting
1/
39
, USPS Sales & Services Associate Training Correctly Solved Questions
And Answers 2026 | Latest Update
the customer's .
I need, I want, I'm looking for,
It's important, etc.
Needs.
2/
39
, USPS Sales & Services Associate Training Correctly Solved Questions
And Answers 2026 | Latest Update
10. What is a need? A desire to improve or
accomplish something.
3/
39
, USPS Sales & Services Associate Training Correctly Solved Questions
And Answers 2026 | Latest Update
11. An informed mutual decision with the
customer on service/products is . A successful sales transaction.
12. What does G.I.S.T. stand for in the processing
of engaging customers? Greet, Inquire, Suggest, Thank.
13. A common myth in communication is that listen- Message.
ers receive the same all the time.
14. If you ask a customer if they would like to
send a package Priority Mail Express, which Suggest.
is guar- anteed to arrive tomorrow, with
$100 insurance and tracking
included.....what park of G.I.S.T. would this
be?
15. Once you determine how a customer wants
to mail a package and have offered Stamps, PO Boxes, money
additional in- surance, what additional
products may you sug- gest? or- ders, packaging supplies,
greet- ing cards, passports.
16. What is the maximum weight for any package? 70 lbx.
17. How do you determine the dimensions of a mail- Combine the length plus
girth.
piece?
18. What are the 5 processing categories? Letters, flats (large envelopes),
machinable parcels (SPRS),
irreg- ular parcels and
outside parcels (both non-
machinable).
19. What is our "Retail Motto"? Clean, stocked and
Friend- ly...Everyday!.
4/
39
