mis 245 - exam 3 Questions and Correct
Answers/ Latest Update / Already Graded
ERP System
Ans: Suite of integrated software modules using a common
central database to support internal business processes.
How ERP Works
Ans: Data entered in one department becomes immediately
available across the organization in real time.
ERP Business Value
Ans: Up-to-minute data, standardized processes, better
forecasting, global consistency.
Supply Chain
Ans: Network linking suppliers, manufacturers, distributors,
retailers, and customers with flows of materials, information,
and payments.
SCM Planning Software
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Ans: Models supply chain, creates demand forecasts, optimizes
sourcing, manufacturing, storage, and delivery.
Just-in-Time
Ans: Produces goods only when needed to reduce inventory
costs.
Safety Stock
Ans: Extra inventory maintained as a buffer against
uncertainty.
CRM Software Packages
Ans: Tools for sales, marketing, and customer service; capture,
consolidate, analyze customer data.
CRM Business Value
Ans: Increased customer satisfaction, reduced marketing cost,
identifies profitable customers, increases sales.
Major CRM Vendors
Ans: Oracle, SAP, Salesforce, Microsoft Dynamics.
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