MGM102 Exam Questions and Correct
Answers/ Latest Update / Already Graded
Fundamental changes occurring today
Ans: More diversity in the workplace
Declining population in developed countries
China becoming the second-largest economic power
Ascent of knowledge work
Increased globalization
Awareness of climate change and need for sustainability
Super-trends Shaping the Future of Business
Ans: Increasing Marketplace Segmentation and Ascent of
Niche Products
More Competitors are Offering Targeted Products, Requiring
Faster Speed-to-Market
Some Traditional Companies May Not Survive Radical Change
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Offshore Suppliers like China and India are Changing the Way
We Work
Knowledge, Not Information, Is Becoming the New Competitive
Advantage
How is "Increasing Marketplace Segmentation and Ascent of Niche
Products" shaping the future of business
Ans: Back in the day, managers could mass market, now we
have demassification (customer groups being segmented into
smaller and more specialized groups)
How is "More Competitors Offering Targeted Products" shaping the
future of business
Ans: Companies offering a broad range of products are
experiencing pressure from competitors offering specialized
solutions
How is "Traditional companies not being able to survive radical
change" shaping the future of business
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Ans: Some argue that when successful companies are
confronted with a giant technological leap that transforms their
markets, all choices are bad ones
Disruptive innovation
Ans: When a product or service takes root initially in simple
applications at the bottom of a market and then moves up
market, displacing established competitors
How is "Offshore Suppliers Changing the Way We Work" shaping the
future of business
Ans: Other countries offer workers, and even professionals,
willing to work twice as hard for half the pay, providing
American businesses substantial labor savings
Just as jobs have moved cross-border, dozens of foreign
manufacturers in aerospace, chemicals, and other industries are
bringing jobs to the US
How is "Knowledge Becoming the New Competitive Advantage"
shaping the future of business
Ans: Information technology is replacing the need for low -level
employees who used to be thought of as knowledge workers
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What is knowledge work?
Ans: Analytic, involves problem solving and abstract reasoning
2 Types of Change
Ans: Reactive
Proactive
Proactive (Planned) Change involves....
Ans: Involves making carefully thought-out changes in
anticipation of possible or expected problems or opportunities
Reactive Change involves...
Ans: making changes in response to problems or opportunities
as they arise
External Forces for organizational change
Ans: Demographic Characteristics
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