MANAGEMENT
8TH EDITION
• AUTHOR(S)SALLY WEISS
TEST BANK
1️⃣
Reference
Ch. 1 — Characteristics of a Profession
RN-Level leadership & management question stem (2–4
sentences)
A newly hired RN observes a veteran nurse quietly refusing to
participate in a unit-based quality improvement meeting
because “that’s management’s job.” As charge nurse, you must
decide how to address the veteran’s attitude while maintaining
team cohesion and professional standards. What is the best
initial managerial action?
Options
A. Publicly reprimand the veteran during the next staff huddle
,to reinforce that participation is mandatory.
B. Meet privately with the veteran to explore reasons for
disengagement and link participation to professional
accountability.
C. Assign the veteran to additional clinical shifts instead of
meetings so patient care is not disrupted.
D. Send an email to all staff emphasizing that attendance at
mandatory meetings is non-negotiable.
Correct answer
B
Rationales
• Correct (B): A private, respectful meeting aligns with
professional standards and adult learning principles.
Exploring reasons demonstrates leader accountability,
supports professional socialization, and may identify
systemic barriers to participation. This approach fosters
engagement and models professional behavior.
• Incorrect (A): Public reprimand risks humiliation, damages
morale, and undermines the professional environment—
ineffective for long-term behavior change.
• Incorrect (C): Reassigning shifts avoids addressing the
underlying issue and tacitly permits disengagement from
professional responsibilities.
, • Incorrect (D): A mass email is impersonal and may be
perceived as punitive; it fails to address the individual’s
motivation or obstacles.
Teaching point (≤20 words)
Address unprofessional disengagement privately; link
participation to accountability and professional role.
Citation
Weiss, S. (2024). Essentials of Nursing Leadership &
Management (8th ed.). Ch. 1.
2⃣
Reference
Ch. 1 — Characteristics of a Profession
Stem
A nurse manager evaluating competencies finds one RN’s
clinical skills satisfactory but notes repeated lapses in
maintaining patient confidentiality when discussing cases in
semi-public areas. As a leader, which action best upholds
professional standards and patient safety?
Options
A. Document a performance concern only if a formal complaint
is filed.
B. Provide immediate coaching on confidentiality and require
demonstration of corrective behavior.
C. Ignore it because the RN’s clinical outcomes are acceptable.
, D. Circulate a unit memo reminding everyone about HIPAA and
confidentiality.
Correct answer
B
Rationales
• Correct (B): Immediate coaching targets observed
behavior, reinforces ethical and legal responsibilities, and
aligns with professional accountability and corrective
supervision. Requiring demonstration ensures competence
in professional conduct.
• Incorrect (A): Waiting for a complaint neglects proactive
supervision and risks patient privacy violations.
• Incorrect (C): Clinical competence does not excuse ethical
breaches; professional standards include communication
and confidentiality.
• Incorrect (D): A general memo may raise awareness but
does not correct the individual’s behavior or verify
understanding.
Teaching point
Coach observed lapses promptly; verify restored professional
behavior.
Citation
Weiss, S. (2024). Essentials of Nursing Leadership &
Management (8th ed.). Ch. 1.