CVS PHARMACY TECHNICIAN COMPREHENSIVE EXAM
QUESTIONS AND ANSWERS GUARANTEE A+
✔✔A customer calls the pharmacy indication the medication they received does not
look like the medication they received last month, you should:
O Tell the customer we probably gave them a different manufacturer this time
O Write down the necessary information, ask the customer to hold, and have the
pharmacist speak to the customer regarding the situation
O Tell the customer its best to discard the medication
O Write down the necessary information, ask the customer to hold, get the stock bottle
that contains the medication the customer should have received and explain to the
customer what the medication should look like. You don't really need to involve the
pharmacist - ✔✔Write down the necessary information, ask the customer to hold, and
have the pharmacist speak to the customer regarding the situation
✔✔During the final verification the pharmacist is verifying
□ The drug
□ For drug interactions
□ The drug strength
□ The prescribers name - ✔✔■ The drug
■ For drug interactions
■ The drug strength
■ The prescribers name
✔✔To complete the accuracy scan you must verify it with
O Your credentials
O Your initials along with the QA pharmacist's
O The Pick-Up staff member initials
O The QA pharmacist's credentials - ✔✔Your credentials
✔✔15. Which of the following is false regarding the refrigerators and freezers in the
pharmacy?
O Refrigerators and freezers are maintained within the proper range with recommended
medication storage requirements
O Pharmacies must regularly check the temperature within the freezer and refrigerator
O Medications must be organized to allow for proper air flow
O Personal items and food may be stored in the same refrigerator as drugs - ✔✔●
Refrigerators and freezers are maintained within the proper
✔✔16. When a customer requests that you fill a prescription which had been placed
On-Hold, you must ensure the prescription has not "expired" prior to filling it
O True
O False - ✔✔True
✔✔17. Pick the medical term for the following condition: high blood pressure
,O Hypertension
O Hyperlipidemia
O Hyperglycemia
O Hypotension - ✔✔Hypertension
✔✔18. What do you do when your next-door neighbor comes in with a prescription for
medication that is used for a sensitive medical problem?
O Look down the entire time and don't make eye contact
O Run out of the pharmacy and hide until they are gone
O Whisper to the pharmacist to get the person out quickly
O Nothing different- all patients are treated with the same level of respect and
confidentiality - ✔✔Nothing different- all patients are treated with the same level of
respect and confidentiality
✔✔The following items are check in piece by piece against the invoice/manifest
O Controlled substances
O Store supplies
O Non-restricted OTC items
O All of the above - ✔✔Controlled substances
✔✔HIPAA (Health Information Portability and Accountability Act): (select all that apply)
□ Was enacted to better safeguard the privacy of patient records
□ Requires healthcare providers to implement policies and procedures to limit access to
Protected Health Information (PHI)
□ Requires healthcare providers to supply patients with a Notice of Privacy Practices
□ Defines how healthcare providers such as pharmacies, hospitals, etc. are permitted to
handle and transmit healthcare information - ✔✔■ Was enacted to better safeguard the
privacy of patient records
■ Requires healthcare providers to implement policies and procedures to limit access to
Protected Health Information (PHI)
■ Requires healthcare providers to supply patients with a Notice of Privacy Practices
■ Defines how healthcare providers such as pharmacies, hospitals, etc. are permitted to
handle and transmit healthcare information
✔✔An inhaler contains 200 puffs. What is the correct day's supply of one inhaler with
the following directions: 2 puffs po q6h prn?
O 30 days
O 25 days
O 16 days
O 50 days - ✔✔25 days
✔✔Pharmacists who just became licensed can immediately serve as preceptors to
interns
O True
O False - ✔✔False
, ✔✔What of the following is not a Schedule II controlled substance?
O Adderall
O Vicodin
O Percocet
O Ultram - ✔✔Ultram
✔✔All pharmacy automation must be cleaned and maintained on a regular basis
O True
O False - ✔✔True
✔✔Prescription data shall be maintained for the most current ___ months must be
readily retrievable on site and available for immediate review
O 12
O 16
O 24
O 6 - ✔✔16
✔✔When a prescriber indicated that only the brand medication may be dispensed, it is
indicated by:
O DAW 0
O DAW 2
O DAW 1
O The prescriber's DEA number - ✔✔DAW 1
✔✔When dispensing a partial fill prescription for a Third Party customer, the
prescription must be
filled as cash and given at no charge until the full quantity is dispensed
O True
O False - ✔✔True
✔✔Pharmacy technicians job description includes
O Assisting pharmacists in the dispensing process
O Handling transfer of prescriptions, except controlled substances prescriptions
O Counseling patients regarding the proper usage of their medication
O All of the above - ✔✔Assisting pharmacists in the dispensing process
✔✔Third Party billing refers to
O Billing a patient's insurance
O Billing a patient's spouse
O Billing a child's parent
O Billing a patient's credit card - ✔✔Billing a patient's insurance
✔✔When adding anew patient to the pharmacy computer system, which of the following
QUESTIONS AND ANSWERS GUARANTEE A+
✔✔A customer calls the pharmacy indication the medication they received does not
look like the medication they received last month, you should:
O Tell the customer we probably gave them a different manufacturer this time
O Write down the necessary information, ask the customer to hold, and have the
pharmacist speak to the customer regarding the situation
O Tell the customer its best to discard the medication
O Write down the necessary information, ask the customer to hold, get the stock bottle
that contains the medication the customer should have received and explain to the
customer what the medication should look like. You don't really need to involve the
pharmacist - ✔✔Write down the necessary information, ask the customer to hold, and
have the pharmacist speak to the customer regarding the situation
✔✔During the final verification the pharmacist is verifying
□ The drug
□ For drug interactions
□ The drug strength
□ The prescribers name - ✔✔■ The drug
■ For drug interactions
■ The drug strength
■ The prescribers name
✔✔To complete the accuracy scan you must verify it with
O Your credentials
O Your initials along with the QA pharmacist's
O The Pick-Up staff member initials
O The QA pharmacist's credentials - ✔✔Your credentials
✔✔15. Which of the following is false regarding the refrigerators and freezers in the
pharmacy?
O Refrigerators and freezers are maintained within the proper range with recommended
medication storage requirements
O Pharmacies must regularly check the temperature within the freezer and refrigerator
O Medications must be organized to allow for proper air flow
O Personal items and food may be stored in the same refrigerator as drugs - ✔✔●
Refrigerators and freezers are maintained within the proper
✔✔16. When a customer requests that you fill a prescription which had been placed
On-Hold, you must ensure the prescription has not "expired" prior to filling it
O True
O False - ✔✔True
✔✔17. Pick the medical term for the following condition: high blood pressure
,O Hypertension
O Hyperlipidemia
O Hyperglycemia
O Hypotension - ✔✔Hypertension
✔✔18. What do you do when your next-door neighbor comes in with a prescription for
medication that is used for a sensitive medical problem?
O Look down the entire time and don't make eye contact
O Run out of the pharmacy and hide until they are gone
O Whisper to the pharmacist to get the person out quickly
O Nothing different- all patients are treated with the same level of respect and
confidentiality - ✔✔Nothing different- all patients are treated with the same level of
respect and confidentiality
✔✔The following items are check in piece by piece against the invoice/manifest
O Controlled substances
O Store supplies
O Non-restricted OTC items
O All of the above - ✔✔Controlled substances
✔✔HIPAA (Health Information Portability and Accountability Act): (select all that apply)
□ Was enacted to better safeguard the privacy of patient records
□ Requires healthcare providers to implement policies and procedures to limit access to
Protected Health Information (PHI)
□ Requires healthcare providers to supply patients with a Notice of Privacy Practices
□ Defines how healthcare providers such as pharmacies, hospitals, etc. are permitted to
handle and transmit healthcare information - ✔✔■ Was enacted to better safeguard the
privacy of patient records
■ Requires healthcare providers to implement policies and procedures to limit access to
Protected Health Information (PHI)
■ Requires healthcare providers to supply patients with a Notice of Privacy Practices
■ Defines how healthcare providers such as pharmacies, hospitals, etc. are permitted to
handle and transmit healthcare information
✔✔An inhaler contains 200 puffs. What is the correct day's supply of one inhaler with
the following directions: 2 puffs po q6h prn?
O 30 days
O 25 days
O 16 days
O 50 days - ✔✔25 days
✔✔Pharmacists who just became licensed can immediately serve as preceptors to
interns
O True
O False - ✔✔False
, ✔✔What of the following is not a Schedule II controlled substance?
O Adderall
O Vicodin
O Percocet
O Ultram - ✔✔Ultram
✔✔All pharmacy automation must be cleaned and maintained on a regular basis
O True
O False - ✔✔True
✔✔Prescription data shall be maintained for the most current ___ months must be
readily retrievable on site and available for immediate review
O 12
O 16
O 24
O 6 - ✔✔16
✔✔When a prescriber indicated that only the brand medication may be dispensed, it is
indicated by:
O DAW 0
O DAW 2
O DAW 1
O The prescriber's DEA number - ✔✔DAW 1
✔✔When dispensing a partial fill prescription for a Third Party customer, the
prescription must be
filled as cash and given at no charge until the full quantity is dispensed
O True
O False - ✔✔True
✔✔Pharmacy technicians job description includes
O Assisting pharmacists in the dispensing process
O Handling transfer of prescriptions, except controlled substances prescriptions
O Counseling patients regarding the proper usage of their medication
O All of the above - ✔✔Assisting pharmacists in the dispensing process
✔✔Third Party billing refers to
O Billing a patient's insurance
O Billing a patient's spouse
O Billing a child's parent
O Billing a patient's credit card - ✔✔Billing a patient's insurance
✔✔When adding anew patient to the pharmacy computer system, which of the following
