Business Communication
Building Critical Skills
ST
13th Edition
UV
TEST BANK
IA
_A
Kitty O. Locker
PP
Donna S. Kienzler
────────────────────────────────────────────────────
RO
Comprehensive Test Bank for Instructors
VE
and Students
© Kitty O. Locker & Donna S. Kienzler.
D
All rights reserved. Reproduction or distribution without permission is prohibited.
?
© BooksbyMed
, Business Communication – 13th Edition
(ISBN 9781264067510)
Kitty O. Locker and Donna S. Kienzler
TABLE OF CONTENTS
Chapter 1. Succeeding in Business Communication
Chapter 2. Using Goodwill for Effective Communication
ST
Chapter 3. Researching and Evaluating Source Material
Chapter 4. Planning, Composing, and Revising
Chapter 5. Communicating across Cultures
UV
Chapter 6. Working and Writing in Teams
Chapter 7. Designing Documents
Chapter 8. Creating Effective Visuals
Chapter 9. Crafting Informative and Positive Messages
IA
Chapter 10. Crafting Negative Messages
Chapter 11. Crafting Persuasive Messages
Chapter 12. Developing Proposals
_A
Chapter 13. Writing Reports
Chapter 14. Making Oral Presentations
Chapter 15. Developing Job Application Materials
Chapter 16. Interviewing, Writing Follow-Up Messages, and Succeeding in the
PP
Job
RO
VE
D ?
© BooksbyMed
,Student name:__________
1) The writing skills used most often by all types of workers include email and presentations
with visuals, such as PowerPoint.
⊚ true
⊚ false
ST
2) Writing skills have decreased in importance in today’s business environment as most matters
can be handled successfully with automated form letters.
⊚ true
UV
⊚ false
3) The costs of poor communication include lost goodwill.
IA
⊚ true
⊚ false
_A
4) A document’s poor organization or writing style can make it difficult for the reader to
understand the message.
⊚ true
PP
⊚ false
5) The best way to keep an audience involved in a presentation is to make them guess what the
RO
presenter wants to convey.
⊚ true
⊚ false
VE
6) Josh answers a customer phone call which involves a billing complaint. He then follows up
by sending the customer a claims adjustment. This is an example of internal communication.
⊚ true
⊚ false
D?
Version 1 1
, 7) An annual report prepared for stockholders may have more than one communication purpose.
⊚ true
⊚ false
8) Larissa, a director of human resources, is writing an email to employees informing them
about changes to the company benefits package. She will best engage her audience by
ST
emphasizing how the changes will improve the company’s profitability.
⊚ true
⊚ false
UV
9) Which form is an example of verbal communication?
A) logos
B) gestures
IA
C) eye contact
D) pictures
E) tweets
_A
10) Duncan, a web developer, recently gave a presentation on online discourse and its ethical
implications. The presentation was a huge success, mainly because Duncan maintained the
PP
audience’s attention through interesting nonverbal communication. What is a form of
nonverbal communication that Duncan might have used in his presentation?
A) anecdotes
RO
B) narrations
C) quotations
D) graphics
E) jokes
VE
D?
Version 1 2
Building Critical Skills
ST
13th Edition
UV
TEST BANK
IA
_A
Kitty O. Locker
PP
Donna S. Kienzler
────────────────────────────────────────────────────
RO
Comprehensive Test Bank for Instructors
VE
and Students
© Kitty O. Locker & Donna S. Kienzler.
D
All rights reserved. Reproduction or distribution without permission is prohibited.
?
© BooksbyMed
, Business Communication – 13th Edition
(ISBN 9781264067510)
Kitty O. Locker and Donna S. Kienzler
TABLE OF CONTENTS
Chapter 1. Succeeding in Business Communication
Chapter 2. Using Goodwill for Effective Communication
ST
Chapter 3. Researching and Evaluating Source Material
Chapter 4. Planning, Composing, and Revising
Chapter 5. Communicating across Cultures
UV
Chapter 6. Working and Writing in Teams
Chapter 7. Designing Documents
Chapter 8. Creating Effective Visuals
Chapter 9. Crafting Informative and Positive Messages
IA
Chapter 10. Crafting Negative Messages
Chapter 11. Crafting Persuasive Messages
Chapter 12. Developing Proposals
_A
Chapter 13. Writing Reports
Chapter 14. Making Oral Presentations
Chapter 15. Developing Job Application Materials
Chapter 16. Interviewing, Writing Follow-Up Messages, and Succeeding in the
PP
Job
RO
VE
D ?
© BooksbyMed
,Student name:__________
1) The writing skills used most often by all types of workers include email and presentations
with visuals, such as PowerPoint.
⊚ true
⊚ false
ST
2) Writing skills have decreased in importance in today’s business environment as most matters
can be handled successfully with automated form letters.
⊚ true
UV
⊚ false
3) The costs of poor communication include lost goodwill.
IA
⊚ true
⊚ false
_A
4) A document’s poor organization or writing style can make it difficult for the reader to
understand the message.
⊚ true
PP
⊚ false
5) The best way to keep an audience involved in a presentation is to make them guess what the
RO
presenter wants to convey.
⊚ true
⊚ false
VE
6) Josh answers a customer phone call which involves a billing complaint. He then follows up
by sending the customer a claims adjustment. This is an example of internal communication.
⊚ true
⊚ false
D?
Version 1 1
, 7) An annual report prepared for stockholders may have more than one communication purpose.
⊚ true
⊚ false
8) Larissa, a director of human resources, is writing an email to employees informing them
about changes to the company benefits package. She will best engage her audience by
ST
emphasizing how the changes will improve the company’s profitability.
⊚ true
⊚ false
UV
9) Which form is an example of verbal communication?
A) logos
B) gestures
IA
C) eye contact
D) pictures
E) tweets
_A
10) Duncan, a web developer, recently gave a presentation on online discourse and its ethical
implications. The presentation was a huge success, mainly because Duncan maintained the
PP
audience’s attention through interesting nonverbal communication. What is a form of
nonverbal communication that Duncan might have used in his presentation?
A) anecdotes
RO
B) narrations
C) quotations
D) graphics
E) jokes
VE
D?
Version 1 2
