MPTC Lynnfield 2nd ROC Final Exam-
Communication skills set
Which of the following is NOT TRUE about contact and cover?
Officers should never switch contact and cover roles.
Which question below will most likely be answered with more details?
"What made you drive this way home?"
Which of the following is a best practice for radio communication?
Be clear, concise and keep the message brief.
While investigating a burglary, Officer Jones tries to comfort an anxious victim by
moving into her personal space. However, the victim only becomes more anxious during
the interview. What should Officer Jones do next to help decrease the victim's anxiety?
Increase distance from the victim
___________ is a conflict management technique designed to persuade potentially violent
people that a peaceful solution is their best option.
De-escalation
You respond to a crisis event involving Mr. Smith, who is crying uncontrollably. When
communicating with Mr. Smith, which statement is the most effective for demonstrating
empathy and active listening?
"I can see that you are upset"
When negotiating, officers must identify the problem and separate people from the
problem. Which answer below is NOT an effective negotiation strategy?
Interrupt parties if they talk for too long
Officer Allen responded to investigate a domestic violence assault. While interviewing
the victim, Officer Allen used active listening strategies when making the following
, statements. Which statement best represents summarizing?
Officer should not say any of the above statements next.
Officer Richards is investigating a possible identity theft crime. The victim speaks mostly
Spanish and very little English. An interpreter cannot come to the scene for another 2-3
hours. To communicate effectively, Officer Rchardes should do all of the following,
EXCEPT
Increase voice volume
Officer Carter needs to arrest Mr. Boyd on an outstanding warrant. Mr. Boyd is visibly
upset. What should Officer Carter do or say to determine Mr. Boyd's potential for non-
compliance?
Identify and share some commonalities with Joey.
Officer Allen is investigating a larceny. The victim, George is blind. What should Officer
Allen do to communicate effectively with George?
Minimize noise distractions
Why do police officers need to be careful about word choice?
All of the above are reasons why police officers need to be careful about word
choice.
Which answer below is correct about proxemics?
Personal and social distances vary by culture
Which of the following are effective de-escalation techniques?
All of the above are effective de-escalation techniques
Officer Rice is trying to interview Frank, a home invasion victim. The offenders gained
entry because Frank forgot to lock his front door. Frank is angry and yelling "The Police
are incompetent!" What should Officer Rice do to facilitate effective communication
with Frank?
Officer Rice should lower his voice volume when talking to Frank
Communication skills set
Which of the following is NOT TRUE about contact and cover?
Officers should never switch contact and cover roles.
Which question below will most likely be answered with more details?
"What made you drive this way home?"
Which of the following is a best practice for radio communication?
Be clear, concise and keep the message brief.
While investigating a burglary, Officer Jones tries to comfort an anxious victim by
moving into her personal space. However, the victim only becomes more anxious during
the interview. What should Officer Jones do next to help decrease the victim's anxiety?
Increase distance from the victim
___________ is a conflict management technique designed to persuade potentially violent
people that a peaceful solution is their best option.
De-escalation
You respond to a crisis event involving Mr. Smith, who is crying uncontrollably. When
communicating with Mr. Smith, which statement is the most effective for demonstrating
empathy and active listening?
"I can see that you are upset"
When negotiating, officers must identify the problem and separate people from the
problem. Which answer below is NOT an effective negotiation strategy?
Interrupt parties if they talk for too long
Officer Allen responded to investigate a domestic violence assault. While interviewing
the victim, Officer Allen used active listening strategies when making the following
, statements. Which statement best represents summarizing?
Officer should not say any of the above statements next.
Officer Richards is investigating a possible identity theft crime. The victim speaks mostly
Spanish and very little English. An interpreter cannot come to the scene for another 2-3
hours. To communicate effectively, Officer Rchardes should do all of the following,
EXCEPT
Increase voice volume
Officer Carter needs to arrest Mr. Boyd on an outstanding warrant. Mr. Boyd is visibly
upset. What should Officer Carter do or say to determine Mr. Boyd's potential for non-
compliance?
Identify and share some commonalities with Joey.
Officer Allen is investigating a larceny. The victim, George is blind. What should Officer
Allen do to communicate effectively with George?
Minimize noise distractions
Why do police officers need to be careful about word choice?
All of the above are reasons why police officers need to be careful about word
choice.
Which answer below is correct about proxemics?
Personal and social distances vary by culture
Which of the following are effective de-escalation techniques?
All of the above are effective de-escalation techniques
Officer Rice is trying to interview Frank, a home invasion victim. The offenders gained
entry because Frank forgot to lock his front door. Frank is angry and yelling "The Police
are incompetent!" What should Officer Rice do to facilitate effective communication
with Frank?
Officer Rice should lower his voice volume when talking to Frank
