ISDS 351 Final exam WITH ANSWERS
Chapter 8 - Ans--Default
Goal of ERP system - Ans--goal is to enable easy access to business data &
create efficient, streamlined work processes
how is goal of ERP system achieved - Ans--achieved by building one single
database that is accessed by multiple software modules ----provide support
for key business functions for diff areas of an organization
ERP databases (3): - Ans--1. production and supply chain management
2. customer relationship management & sales ordering
3. financial and managerial accounting
Benefits of ERP systems - Ans--1. Improved access to Quality data for
operational decision making
2. Improvement of work processes.
Tier 1 vendors - Ans--- target large multinational firms w/ multiple locations
--annual revenue in excess of 1 bill
- solutions: highly complex & expensive to implement & support;
implementation - multiple locations -take yrs
- primary vendors are Oracle & SAP
Tier II vendors - Ans--- target medium-sized firms w/ annual revenue ($50
mill to $1 bill) - operating out of 1 or more locations
- solutions: much less complex & less expensive to implement & support
- two dozen or more vendors (Oracle, SAP, Microsoft, Infor, Epicor, &
Lawson)
Tier III vendors - Ans--- target smaller firms w/ annual revenue ($10 mill to
$50 mill) -typically operate out of a single location
- solutions: comparatively easy & inexpensive to implement & support
- dozens of vendors (ABAS, Bluebee Software, Cincom Systems,
Compiere, ESP Technologies, Frontier Software, GCS Software,
Microsoft, Netsuite, PDS, Plex, & Syspro)
, *****Many of the tier I and tier II vendors also offer solutions for smaller
firms***
ERP Customization - Ans--- Organizations customize an ERP software to:
a. Integrate other business systems
b. Add data fields or change field sizes
c. Meet regulatory requirements
- Open-source ERP systems allow organizations to modify the source code
to meet their needs
Open source software - Ans--- an alternative to contracting w/ service
organizations to customize an ERP system, many organizations elect to
implement __________ systems from vendors such as Compiere.
- W/ this software, organizations can see & modify source code to
customize - to meet their needs.
- Such systems are much less costly to acquire & are relatively easy to
modify to meet changing business needs.
Supply chain Management - Ans--planning, execution, & control of all
activities involved in raw material sourcing & procurement, conversion of
raw materials to finished products, warehousing & delivery of finished
products to customers.
supply chain management goal - Ans--decrease costs and improve
customer service, while at the same time reducing the overall investment in
inventory in the supply chain.
supply chain management processes (5) - Ans--1. Demand planning
2. Sourcing
3. Manufacturing
4. Logistics
5. Customer service
Demand planning - Ans---determining demand for company's products by
taking into account all factors that can affect demand (ex: pricing,
promotions, advertising activities; general economic conditions; actions by
competitors & regulatory agencies; holidays; weather, etc)
Chapter 8 - Ans--Default
Goal of ERP system - Ans--goal is to enable easy access to business data &
create efficient, streamlined work processes
how is goal of ERP system achieved - Ans--achieved by building one single
database that is accessed by multiple software modules ----provide support
for key business functions for diff areas of an organization
ERP databases (3): - Ans--1. production and supply chain management
2. customer relationship management & sales ordering
3. financial and managerial accounting
Benefits of ERP systems - Ans--1. Improved access to Quality data for
operational decision making
2. Improvement of work processes.
Tier 1 vendors - Ans--- target large multinational firms w/ multiple locations
--annual revenue in excess of 1 bill
- solutions: highly complex & expensive to implement & support;
implementation - multiple locations -take yrs
- primary vendors are Oracle & SAP
Tier II vendors - Ans--- target medium-sized firms w/ annual revenue ($50
mill to $1 bill) - operating out of 1 or more locations
- solutions: much less complex & less expensive to implement & support
- two dozen or more vendors (Oracle, SAP, Microsoft, Infor, Epicor, &
Lawson)
Tier III vendors - Ans--- target smaller firms w/ annual revenue ($10 mill to
$50 mill) -typically operate out of a single location
- solutions: comparatively easy & inexpensive to implement & support
- dozens of vendors (ABAS, Bluebee Software, Cincom Systems,
Compiere, ESP Technologies, Frontier Software, GCS Software,
Microsoft, Netsuite, PDS, Plex, & Syspro)
, *****Many of the tier I and tier II vendors also offer solutions for smaller
firms***
ERP Customization - Ans--- Organizations customize an ERP software to:
a. Integrate other business systems
b. Add data fields or change field sizes
c. Meet regulatory requirements
- Open-source ERP systems allow organizations to modify the source code
to meet their needs
Open source software - Ans--- an alternative to contracting w/ service
organizations to customize an ERP system, many organizations elect to
implement __________ systems from vendors such as Compiere.
- W/ this software, organizations can see & modify source code to
customize - to meet their needs.
- Such systems are much less costly to acquire & are relatively easy to
modify to meet changing business needs.
Supply chain Management - Ans--planning, execution, & control of all
activities involved in raw material sourcing & procurement, conversion of
raw materials to finished products, warehousing & delivery of finished
products to customers.
supply chain management goal - Ans--decrease costs and improve
customer service, while at the same time reducing the overall investment in
inventory in the supply chain.
supply chain management processes (5) - Ans--1. Demand planning
2. Sourcing
3. Manufacturing
4. Logistics
5. Customer service
Demand planning - Ans---determining demand for company's products by
taking into account all factors that can affect demand (ex: pricing,
promotions, advertising activities; general economic conditions; actions by
competitors & regulatory agencies; holidays; weather, etc)
