WGU D469 FINAL EXAM / WGU D469 QUALITY CONTINUOUS
IMPROVEMENT AND LEAN SIX SIGMA ACTUAL FINAL EXAM 2026
COMPLETE ACCURATE EXAM REAL QUESTIONS WITH WELL
ELABORATED ANSWERS (100% CORRECT VERIFIED SOLUTIONS) A
NEW UPDATED VERSION |GUARANTEED PASS A+ (BRAND NEW!)
FULL REVISED EXAM
What does Lean add to Six Sigma?
Answer- Speed
TQM lacked the ________________ aspect of continuous improvement,
leading to regression back to original problem states.
Answer- Control
The best response to those who criticize Lean Six Sigma (LSS) projects
would be as follows:
What would you rather do instead? Quality of conformance
Answer- The degree to which goods or services conform to the intent of
the designers
Total Quality Management (TQM)
,Answer- a philosophy for managing an organization centered on quality
and customer satisfaction as “the” strategy for achieving long-term
success.
Quality Management System (QMS)
Answer- The official system that measures quality, which evolved out of
the ISO:9001 certification process.
ISO certifies a company’s “quality management system,” and much of
the ISO’s written materials refer directly to “quality management
systems.”
process flowchart
answer- A diagram of the steps in a job, operation, or process. Allows
employees to visualize where quality needs to be improved.
cause and effect diagram (fishbone diagram)
answer- a chart showing the different categories of problem causes
,scatter diagram
answer- a quality tool that shows if there is a relationship between two
variables.
Pareto Analysis (80/20 rule)
Answer- Using this concept for quality, in most cases the majority of
problems come from one or just a few sources.
Helps management identify problems or strengths within an organization
by tallying the percentage of defects resulting from different causes.
Deming's 14 points
14 points used to achieve highest level of customer satisfaction
Many companies reduce their number of suppliers in order to have more
direct influence over their suppliers' quality and delivery performance,
which was one of Deming's 14 points. It is based on the notion that if a
company has a major portion of a supplier's business, then the supplier is
more willing to meet the customer's quality standards.
An important component of any QMS
, Answer- The ability to measure customer satisfaction; to “hear” what the
customer wants. The company needs to know if its QMS is effective by
some form of measurement system.
Voice of the Customer (VOC)
Answer- Customer satisfaction surveys, necessary for Baldrige Award
applicants
Employee role in quality
Answer- Employees need to be active participants in the quality-
improvement process and must feel a responsibility for quality. A
systematic procedure is necessary to involve workers and solicit their
input.
Six Sigma
Answer- Measure of how much a given product or process deviates from
perfection, or zero defects.
The main idea behind Six Sigma is that if the number of “defects” in a
process can be measured, then it can be systematically determined how
to eliminate them and get as close to zero defects as possible. This
translates into a statistically based numerical goal of 3.4 defects per
IMPROVEMENT AND LEAN SIX SIGMA ACTUAL FINAL EXAM 2026
COMPLETE ACCURATE EXAM REAL QUESTIONS WITH WELL
ELABORATED ANSWERS (100% CORRECT VERIFIED SOLUTIONS) A
NEW UPDATED VERSION |GUARANTEED PASS A+ (BRAND NEW!)
FULL REVISED EXAM
What does Lean add to Six Sigma?
Answer- Speed
TQM lacked the ________________ aspect of continuous improvement,
leading to regression back to original problem states.
Answer- Control
The best response to those who criticize Lean Six Sigma (LSS) projects
would be as follows:
What would you rather do instead? Quality of conformance
Answer- The degree to which goods or services conform to the intent of
the designers
Total Quality Management (TQM)
,Answer- a philosophy for managing an organization centered on quality
and customer satisfaction as “the” strategy for achieving long-term
success.
Quality Management System (QMS)
Answer- The official system that measures quality, which evolved out of
the ISO:9001 certification process.
ISO certifies a company’s “quality management system,” and much of
the ISO’s written materials refer directly to “quality management
systems.”
process flowchart
answer- A diagram of the steps in a job, operation, or process. Allows
employees to visualize where quality needs to be improved.
cause and effect diagram (fishbone diagram)
answer- a chart showing the different categories of problem causes
,scatter diagram
answer- a quality tool that shows if there is a relationship between two
variables.
Pareto Analysis (80/20 rule)
Answer- Using this concept for quality, in most cases the majority of
problems come from one or just a few sources.
Helps management identify problems or strengths within an organization
by tallying the percentage of defects resulting from different causes.
Deming's 14 points
14 points used to achieve highest level of customer satisfaction
Many companies reduce their number of suppliers in order to have more
direct influence over their suppliers' quality and delivery performance,
which was one of Deming's 14 points. It is based on the notion that if a
company has a major portion of a supplier's business, then the supplier is
more willing to meet the customer's quality standards.
An important component of any QMS
, Answer- The ability to measure customer satisfaction; to “hear” what the
customer wants. The company needs to know if its QMS is effective by
some form of measurement system.
Voice of the Customer (VOC)
Answer- Customer satisfaction surveys, necessary for Baldrige Award
applicants
Employee role in quality
Answer- Employees need to be active participants in the quality-
improvement process and must feel a responsibility for quality. A
systematic procedure is necessary to involve workers and solicit their
input.
Six Sigma
Answer- Measure of how much a given product or process deviates from
perfection, or zero defects.
The main idea behind Six Sigma is that if the number of “defects” in a
process can be measured, then it can be systematically determined how
to eliminate them and get as close to zero defects as possible. This
translates into a statistically based numerical goal of 3.4 defects per
