COMM1010: Communication at Work
Plan and Communicate a Time-Based Task
Student Name: Leah DelPozzo
Date: June 11, 2021
CUSTOMER EMAIL TEMPLATE
Subject Line
Shipment failed to deliver
Dear Ms. Colon,
We are incredibly sorry that you did not receive your shipment on Friday. Customer
satisfaction is our priority. I assure you that we are working quickly to fix this problem.
We have investigated the error discovering that it was due to a computer glitch in our shipping
software. We have since updated to the latest version of this program. Additionally, we have
set a control check to ensure that this does not happen again.
To compensate for the inconvenience, we will be issuing you a full refund on the initial
delivery cost. Additionally, we will not be charging you for the new delivery. We are
expediting your shipment and, will forward the tracking information once it has departed.
Please contact me directly if you have any questions or concerns. We value your business and
look forward to working with you again soon.
Sincerely,
Leah DelPozzo
Plan and Communicate a Time-Based Task
Student Name: Leah DelPozzo
Date: June 11, 2021
CUSTOMER EMAIL TEMPLATE
Subject Line
Shipment failed to deliver
Dear Ms. Colon,
We are incredibly sorry that you did not receive your shipment on Friday. Customer
satisfaction is our priority. I assure you that we are working quickly to fix this problem.
We have investigated the error discovering that it was due to a computer glitch in our shipping
software. We have since updated to the latest version of this program. Additionally, we have
set a control check to ensure that this does not happen again.
To compensate for the inconvenience, we will be issuing you a full refund on the initial
delivery cost. Additionally, we will not be charging you for the new delivery. We are
expediting your shipment and, will forward the tracking information once it has departed.
Please contact me directly if you have any questions or concerns. We value your business and
look forward to working with you again soon.
Sincerely,
Leah DelPozzo
