BUS 100 EXAM 3 QUESTIONS & ANSWERS
The symptoms of employee disengagement described in this video will likely lead to
______ if the manager does not step in to solve these problems. - Answers -High
turnover
As the video notes, good managers pick up on subtle clues that their employees are
disengaged or unhappy. Picking up on these clues requires a good level of self-
awareness, empathy, and social skills. Managers also need to manage their own
emotions so that they do not become resentful of their employees. In other words,
managers must _______ to manage and decrease counterproductive employee
behaviors. - Answers -demonstrate high emotional intelligence
Suppose that, following the advice given in this video, a manager hires a consultant to
determine the sources of unhappiness in her work team. After spending time with each
employee, the consultant reports the team members' overarching concern that other
employee groups, who work fewer hours and bring in much less revenue, earn more
money than they do. The team's concern is best understood in terms of which
motivation theory? - Answers -equity theory
Sadhana Smiles, the management expert interviewed in this video, identifies several
aspects of employee disengagement, including arriving late, leaving early, pessimism,
and negativity. All of these are examples of: - Answers -counterproductive behvaiors
The interviewer in this video notes that a higher level of unhappiness among workers
tends to result in more HR-related questions about contractual obligations, employment
conditions, and so on. The employees who ask these questions are likely to have
_______ job satisfaction and _______ organizational commitment. - Answers -low, low
During the 2020 COVID-19 pandemic, many individuals, especially those in the health
care industry and first responders, stepped forward and worked beyond the normal
scope of their jobs. This is an example of ________. - Answers -organizational
citizenship
Which of the following is a positive employee behavior? - Answers -organizational
citizenship
Wells Fargo employees created thousands of fake demand deposit accounts to fulfill
performance quotas set by upper management. As managers, the lesson we can learn
from this is that _______ can create ________. - Answers -performance goals;
counterproductive behavior
,Ahava is curious and willing to listen to new ideas and to change her own ideas, beliefs,
and attitudes in response to new information. Which "Big Five" personality trait does this
BEST exemplify? - Answers -openness
_______ is the enduring pattern of behaviors, emotions, and psychological attributes
that characterize an individual. - Answers -personality
Which "Big Five" personality trait would characterize an individual's attention to detail,
organization, and self-discipline? - Answers -conscientiousness
Melinda firmly believes that decisions should be made based on facts and logic, not on
emotions or subjective factors. Which dimension of the Myers-Briggs framework does
this describe? - Answers -thinking
Juan has always been known as an imaginative "big picture" person. He sees the world
in terms of possibilities and abstract concepts rather than realities, and often relies on
his instincts or interpretations of situations or people. Which dimension of the Myers-
Briggs framework does this describe? - Answers -intuition
Mauricio believes in a leading a healthy lifestyle and works out at a gym three times a
week. Yet, he eats high-calorie candy and cookies at work. This is an example of
_______. - Answers -cognitive dissonance
Attitudes are comprised of three dimensions: intention, affect, and _______. - Answers
-cognitive
You may like one of your classes, dislike another, and be indifferent toward a third. If
the class you dislike is an elective, you may not be concerned about your grade. But if it
is the first course in your chosen major, your reaction may cause anxiety. Which
element of your attitude does this example best describe? - Answers -affect
Lula failed to get a promotion and feels that this action was due to a politically motivated
boss or just bad luck, rather than to her lack of skills. People who think that forces
beyond their control dictate what happens to them have _______. - Answers -external
locus of control
Eve tried out for the soccer team at her high school because her classes are virtual, and
she wants to get some exercise. She didn't get accepted to the team. She applied to her
former soccer team but didn't meet the residency requirements. She kept on applying
and was finally accepted to the Sleepy Hollow co-ed soccer team. Which aspect of
emotional intelligence does Eve's behavior exemplify? - Answers -motivating oneself
Research showed that productivity rose in response to almost any management action
that workers interpreted as special attention. This phenomenon is called________. -
Answers -the Hawthorne effect
, As a supervisor, you expect your employees to work overtime if the job is not done, but
your employees choose to leave at the end of the regular workday. These conflicting
expectations are MOST likely a result of a problem with the ________. - Answers -
psychological contract
You just interviewed a college graduate from another state and even though she has no
real work history, she seems like a perfect fit for the job. She has relocated and can
start work soon. Which inducement will MOST likely appeal to her in her current
situation? - Answers -pay
_______holds that people are naturally energetic, growth-oriented, self-motivated, and
interested in being productive. - Answers -Theory Y
What are the three acquired needs identified by McClelland's theory? - Answers -
Achievement, affiliation, and power
Xin would like to be promoted to shift supervisor, but he knows that, without a college
degree, he won't even be considered as a candidate. As a result, he sometimes slacks
in his performance, knowing that a promotion isn't a possibility. Xin's lack of motivation
could BEST be described by which theory of motivation? - Answers -Expectancy theory
A new college grad gets a job at a salary of $65,000 a year and an inexpensive
company car. If he learns that another new employee received $75,000 and a more
expensive company car, he feels that the situation is unfair. This is an example of which
theory? - Answers -Equity theory
Workers will be dissatisfied if they believe they have poor working conditions. During the
2020 COVID-19 pandemic some workers walked off their jobs because they felt the firm
wasn't doing enough to protect their health. This is an example of hygiene factors
according to _______. - Answers -two factor theory
According to Herzberg's two-factor theory, which of the following would be MOST likely
to result in a higher level of employee motivation? - Answers -monthly employees
recognition luncheons
When the 2020 COVID-19 pandemic swept the globe, many people lost their jobs.
During this period, physiological and security issues became much more important to
these individuals than pursuing challenging projects. This is an example of _______. -
Answers -Maslow's Hierarchy of needs
A manager who subscribes to Theory X management would believe which of the
following? - Answers -employees need close supervision and correction
According to expectancy theory, an employee is likely to ask which of the following
questions before deciding to exert maximum effort toward completing a task? -
Answers -am I likely to receive the reward if I perform well
The symptoms of employee disengagement described in this video will likely lead to
______ if the manager does not step in to solve these problems. - Answers -High
turnover
As the video notes, good managers pick up on subtle clues that their employees are
disengaged or unhappy. Picking up on these clues requires a good level of self-
awareness, empathy, and social skills. Managers also need to manage their own
emotions so that they do not become resentful of their employees. In other words,
managers must _______ to manage and decrease counterproductive employee
behaviors. - Answers -demonstrate high emotional intelligence
Suppose that, following the advice given in this video, a manager hires a consultant to
determine the sources of unhappiness in her work team. After spending time with each
employee, the consultant reports the team members' overarching concern that other
employee groups, who work fewer hours and bring in much less revenue, earn more
money than they do. The team's concern is best understood in terms of which
motivation theory? - Answers -equity theory
Sadhana Smiles, the management expert interviewed in this video, identifies several
aspects of employee disengagement, including arriving late, leaving early, pessimism,
and negativity. All of these are examples of: - Answers -counterproductive behvaiors
The interviewer in this video notes that a higher level of unhappiness among workers
tends to result in more HR-related questions about contractual obligations, employment
conditions, and so on. The employees who ask these questions are likely to have
_______ job satisfaction and _______ organizational commitment. - Answers -low, low
During the 2020 COVID-19 pandemic, many individuals, especially those in the health
care industry and first responders, stepped forward and worked beyond the normal
scope of their jobs. This is an example of ________. - Answers -organizational
citizenship
Which of the following is a positive employee behavior? - Answers -organizational
citizenship
Wells Fargo employees created thousands of fake demand deposit accounts to fulfill
performance quotas set by upper management. As managers, the lesson we can learn
from this is that _______ can create ________. - Answers -performance goals;
counterproductive behavior
,Ahava is curious and willing to listen to new ideas and to change her own ideas, beliefs,
and attitudes in response to new information. Which "Big Five" personality trait does this
BEST exemplify? - Answers -openness
_______ is the enduring pattern of behaviors, emotions, and psychological attributes
that characterize an individual. - Answers -personality
Which "Big Five" personality trait would characterize an individual's attention to detail,
organization, and self-discipline? - Answers -conscientiousness
Melinda firmly believes that decisions should be made based on facts and logic, not on
emotions or subjective factors. Which dimension of the Myers-Briggs framework does
this describe? - Answers -thinking
Juan has always been known as an imaginative "big picture" person. He sees the world
in terms of possibilities and abstract concepts rather than realities, and often relies on
his instincts or interpretations of situations or people. Which dimension of the Myers-
Briggs framework does this describe? - Answers -intuition
Mauricio believes in a leading a healthy lifestyle and works out at a gym three times a
week. Yet, he eats high-calorie candy and cookies at work. This is an example of
_______. - Answers -cognitive dissonance
Attitudes are comprised of three dimensions: intention, affect, and _______. - Answers
-cognitive
You may like one of your classes, dislike another, and be indifferent toward a third. If
the class you dislike is an elective, you may not be concerned about your grade. But if it
is the first course in your chosen major, your reaction may cause anxiety. Which
element of your attitude does this example best describe? - Answers -affect
Lula failed to get a promotion and feels that this action was due to a politically motivated
boss or just bad luck, rather than to her lack of skills. People who think that forces
beyond their control dictate what happens to them have _______. - Answers -external
locus of control
Eve tried out for the soccer team at her high school because her classes are virtual, and
she wants to get some exercise. She didn't get accepted to the team. She applied to her
former soccer team but didn't meet the residency requirements. She kept on applying
and was finally accepted to the Sleepy Hollow co-ed soccer team. Which aspect of
emotional intelligence does Eve's behavior exemplify? - Answers -motivating oneself
Research showed that productivity rose in response to almost any management action
that workers interpreted as special attention. This phenomenon is called________. -
Answers -the Hawthorne effect
, As a supervisor, you expect your employees to work overtime if the job is not done, but
your employees choose to leave at the end of the regular workday. These conflicting
expectations are MOST likely a result of a problem with the ________. - Answers -
psychological contract
You just interviewed a college graduate from another state and even though she has no
real work history, she seems like a perfect fit for the job. She has relocated and can
start work soon. Which inducement will MOST likely appeal to her in her current
situation? - Answers -pay
_______holds that people are naturally energetic, growth-oriented, self-motivated, and
interested in being productive. - Answers -Theory Y
What are the three acquired needs identified by McClelland's theory? - Answers -
Achievement, affiliation, and power
Xin would like to be promoted to shift supervisor, but he knows that, without a college
degree, he won't even be considered as a candidate. As a result, he sometimes slacks
in his performance, knowing that a promotion isn't a possibility. Xin's lack of motivation
could BEST be described by which theory of motivation? - Answers -Expectancy theory
A new college grad gets a job at a salary of $65,000 a year and an inexpensive
company car. If he learns that another new employee received $75,000 and a more
expensive company car, he feels that the situation is unfair. This is an example of which
theory? - Answers -Equity theory
Workers will be dissatisfied if they believe they have poor working conditions. During the
2020 COVID-19 pandemic some workers walked off their jobs because they felt the firm
wasn't doing enough to protect their health. This is an example of hygiene factors
according to _______. - Answers -two factor theory
According to Herzberg's two-factor theory, which of the following would be MOST likely
to result in a higher level of employee motivation? - Answers -monthly employees
recognition luncheons
When the 2020 COVID-19 pandemic swept the globe, many people lost their jobs.
During this period, physiological and security issues became much more important to
these individuals than pursuing challenging projects. This is an example of _______. -
Answers -Maslow's Hierarchy of needs
A manager who subscribes to Theory X management would believe which of the
following? - Answers -employees need close supervision and correction
According to expectancy theory, an employee is likely to ask which of the following
questions before deciding to exert maximum effort toward completing a task? -
Answers -am I likely to receive the reward if I perform well
