WELLCARE ACT MASTERY 2025 EXAM
QUESTION AND ANSWERS (100% CORRECT
ANSWERS)
ALREADY GRADED A+
QUESTIONS AND ANSWERS
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing
score of 85% or higher to successfully complete this course.. ANSWER -T
Which of the following statements about completing telephonic enrollments is FALSE?.
ANSWER -Must include most of the required elements necessary to complete the
enrollment.
Which of the following is not considered a grievance?. ANSWER -A dispute of the appeal of
an organization determination, coverage determination, or a Late Enrollment Penalty
(LEP) determination.
Upon completion of the application, you must provide the beneficiary with the enrollment
application confirmation ID.. ANSWER -T
Which is an example of a top beneficiary complaint that affects Star Ratings?. ANSWER -
The beneficiary did not understand that enrolling in a Wellcare plan would change their
current Medicare Advantage plan.
Agents may be investigated after being suspected of noncompliant activity reported through
a:
(Select all that apply.). ANSWER -a. Complaint Tracking Module (CTM)
c. Grievance
d. Secret Shop Finding
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan
premiums.. ANSWER -F
QUESTION AND ANSWERS (100% CORRECT
ANSWERS)
ALREADY GRADED A+
QUESTIONS AND ANSWERS
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing
score of 85% or higher to successfully complete this course.. ANSWER -T
Which of the following statements about completing telephonic enrollments is FALSE?.
ANSWER -Must include most of the required elements necessary to complete the
enrollment.
Which of the following is not considered a grievance?. ANSWER -A dispute of the appeal of
an organization determination, coverage determination, or a Late Enrollment Penalty
(LEP) determination.
Upon completion of the application, you must provide the beneficiary with the enrollment
application confirmation ID.. ANSWER -T
Which is an example of a top beneficiary complaint that affects Star Ratings?. ANSWER -
The beneficiary did not understand that enrolling in a Wellcare plan would change their
current Medicare Advantage plan.
Agents may be investigated after being suspected of noncompliant activity reported through
a:
(Select all that apply.). ANSWER -a. Complaint Tracking Module (CTM)
c. Grievance
d. Secret Shop Finding
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan
premiums.. ANSWER -F
