BA 350 RANDEL FINAL EXAM ACTUAL QUESTIONS AND
ANSWERS GRADED A+
✔✔job attitude - organzational based - ✔✔organizational commitment - employee
identifies with their organization and its goals and wishes to remain a member
organizational identification - the extent to which employee defines themselves by the
same characteristics defined by the org
perceived organizational support: an employee believes the org values their contribution
and cares about their well being
✔✔Job attitude - psychological empowerment - ✔✔how much you feel like you have
autonomy in your job; feel like your role has an impact on a team
✔✔Emotional regulation techniques - ✔✔deep acting
surface acting
cognitive reappraisal
emotional suppression
social sharing
✔✔deep acting and surface acting - ✔✔deep acting tries to modify one's true feelings
based on displayed rules (felt emotions) TRYING TO FEEL the emotion you are
expected to show
and surface acting hides one's true feelings and forgoing emotional expressions in
response to display rules..FAKING EMOTIONS YOU DONT FEEL
✔✔Cognitive appraisal - ✔✔reframing our outlook on an emotional situationex, "I did not
get hired by this one company, which means an opportunity for a better job"
✔✔Emotional suppression - ✔✔suppressing initial emotional responses to situations ex:
"I am numbing myself from the pain that is getting laid off"
✔✔Social sharing - ✔✔venting
✔✔Dark Triad of Personality - ✔✔a constellation of negative personality traits:
Machiavellianism, psychopathy, narcissism
✔✔Machiavellianism - ✔✔the degree to which an individual is pragmatic, maintains
emotional distance, and believes that ends justify means
✔✔Psychopathy - ✔✔the tendency to show a lack of concern for others and a lack of
guilt or remorse when actions cause harm
, ✔✔Narcissism - ✔✔self-obsessed, arrogant, posses a sense of entitlement
✔✔What is self-efficacy theory? - ✔✔an individual's belief of being capable of
performing a task
✔✔What is self determination theory - ✔✔proposes that employees' well being and
performance are influenced by the nature of their motivation for certain job activities
✔✔What is expectancy theory - ✔✔the strength of tendenacy to act in a certain way
depends on the strength of that the act will be followed by a given outcome and on the
attractivness of that outcome to the individual
✔✔What are the expectancy theory transitions in order - ✔✔efforts > performance
performance > reward
reward > personal goal
✔✔what is organizational structure? - ✔✔defines how job tasks are formally divided,
grouped, and coordinated
✔✔Simple structure - ✔✔low degree of departmentalization, wide span of control,
authority is centralized in a single person, and little formulation
✔✔Bureaucracy: - ✔✔highly routine operating tasks achieved by specialization, strictly
formulated rules and regulations, tasked grouped into units, centralized authority,
narrow spans of control, and decision making that follows chains of command
✔✔Functional structure: - ✔✔Groups employees by their specialties, roles, and task
✔✔Divisional structure - ✔✔groups employees into units by product, service, customer,
or geographical region
✔✔Matrix organizations - ✔✔o Combine both function and divisional structures
o So they are reporting to both their specialty and their product/service
✔✔Define and describe Organizational strategies - ✔✔Innovation: emphasizes the
introduction of new products and services
Cost-Minimization emphasizes tightly control costs, refrains from incurring unnecessary
expenses, and cut prices
Imitation: tries to minimize risk and maximizes opportunity for profit, moving new
products or entering new markets only after innovators have proven their viability
ANSWERS GRADED A+
✔✔job attitude - organzational based - ✔✔organizational commitment - employee
identifies with their organization and its goals and wishes to remain a member
organizational identification - the extent to which employee defines themselves by the
same characteristics defined by the org
perceived organizational support: an employee believes the org values their contribution
and cares about their well being
✔✔Job attitude - psychological empowerment - ✔✔how much you feel like you have
autonomy in your job; feel like your role has an impact on a team
✔✔Emotional regulation techniques - ✔✔deep acting
surface acting
cognitive reappraisal
emotional suppression
social sharing
✔✔deep acting and surface acting - ✔✔deep acting tries to modify one's true feelings
based on displayed rules (felt emotions) TRYING TO FEEL the emotion you are
expected to show
and surface acting hides one's true feelings and forgoing emotional expressions in
response to display rules..FAKING EMOTIONS YOU DONT FEEL
✔✔Cognitive appraisal - ✔✔reframing our outlook on an emotional situationex, "I did not
get hired by this one company, which means an opportunity for a better job"
✔✔Emotional suppression - ✔✔suppressing initial emotional responses to situations ex:
"I am numbing myself from the pain that is getting laid off"
✔✔Social sharing - ✔✔venting
✔✔Dark Triad of Personality - ✔✔a constellation of negative personality traits:
Machiavellianism, psychopathy, narcissism
✔✔Machiavellianism - ✔✔the degree to which an individual is pragmatic, maintains
emotional distance, and believes that ends justify means
✔✔Psychopathy - ✔✔the tendency to show a lack of concern for others and a lack of
guilt or remorse when actions cause harm
, ✔✔Narcissism - ✔✔self-obsessed, arrogant, posses a sense of entitlement
✔✔What is self-efficacy theory? - ✔✔an individual's belief of being capable of
performing a task
✔✔What is self determination theory - ✔✔proposes that employees' well being and
performance are influenced by the nature of their motivation for certain job activities
✔✔What is expectancy theory - ✔✔the strength of tendenacy to act in a certain way
depends on the strength of that the act will be followed by a given outcome and on the
attractivness of that outcome to the individual
✔✔What are the expectancy theory transitions in order - ✔✔efforts > performance
performance > reward
reward > personal goal
✔✔what is organizational structure? - ✔✔defines how job tasks are formally divided,
grouped, and coordinated
✔✔Simple structure - ✔✔low degree of departmentalization, wide span of control,
authority is centralized in a single person, and little formulation
✔✔Bureaucracy: - ✔✔highly routine operating tasks achieved by specialization, strictly
formulated rules and regulations, tasked grouped into units, centralized authority,
narrow spans of control, and decision making that follows chains of command
✔✔Functional structure: - ✔✔Groups employees by their specialties, roles, and task
✔✔Divisional structure - ✔✔groups employees into units by product, service, customer,
or geographical region
✔✔Matrix organizations - ✔✔o Combine both function and divisional structures
o So they are reporting to both their specialty and their product/service
✔✔Define and describe Organizational strategies - ✔✔Innovation: emphasizes the
introduction of new products and services
Cost-Minimization emphasizes tightly control costs, refrains from incurring unnecessary
expenses, and cut prices
Imitation: tries to minimize risk and maximizes opportunity for profit, moving new
products or entering new markets only after innovators have proven their viability
