HRT 3500 2 QUESTIONS & ANSWERS
Managers at a resort orient new employees to their new environment by having them
follow an experienced employee around. The primary problem with this approach is that
- Answers -the new employee will learn both the good and bad habits of the employee
conducting the orientation.
The general manager of a small hotel is conducting a general property orientation for
new hires. Which is a benefit of the general property orientation to the company? -
Answers -Ensures that required standards will be maintained
The rate at which employees leave a company or work unit is called - Answers -
turnover.
Which question might a new employee ask at orientation? - Answers -What is the
organization's mission?
The manner in which an employee conducts themselves is called - Answers -behavior.
A new housekeeper has been through the company's welcoming lunch and learned the
company's culture. He is anxious about his new position. What is the next step in the
socialization process? - Answers -Address stress
The dominant personality of the organization is called its - Answers -culture.
General property orientations and specific job orientations often cover different kinds of
information. Which types of information would you most expect to see covered in a well-
designed general property orientation? - Answers -Information about job-related issues
such as company mission statement, policies, and procedures
In a hotel, new front desk agents are given multiple opportunities to succeed. Which
aspect of socialization strategy is related to the number of changes a new employee is
given to succeed? - Answers -Tournament vs. content
Research shows that an organization that is gender and ethnically diverse is more likely
to have - Answers -increased revenue.
A new hire at a hotel has finished her orientation and training. When should her
manager schedule an orientation follow-up meeting with her? - Answers -A week later
A human resources manager is preparing a package for new employees to help them
understand and get acquainted with the organization's policies, procedures, and
facilities. This is known as - Answers -an orientation kit.
, A relatively new guestroom attendant is called upon to help socialize a brand-new
employee in an all-inclusive resort. Her job performance to date has been marginally
acceptable. Research shows that it may be better to have marginal employees socialize
newcomers because - Answers -the performance of marginal employees often
improves as the new employee is socialized.
The manager of a restaurant wants each of his employees to be given fair treatment,
opportunities, and advancement. The manager is exhibiting - Answers -equity.
When employees feel a part of their team and the larger organization, no matter what
their identity, they are experiencing - Answers -inclusion
The general manager of an all-inclusive resort notices that new hires are not learning
their jobs very quickly. The general manager should direct departmental managers to
examine their training programs and - Answers -specific job orientation program
A new employee at a large resort has gone through orientation. She knows the layout of
the facility, the departments in the organization, and all the basic rules and procedures.
She resists the idea of going through a socialization program because she doesn't like
making small talk. She does not know that the real purpose of a socialization program is
to - Answers -introduce her to the values, norms, and behaviors consistent with
success in the organization.
Using nametags or a buddy system is a helpful way to introduce new employees to -
Answers -fellow coworkers
The process in which employees learn what is expected of them at work, including both
the written and unwritten rules of behavior, is called - Answers -socialization.
In an organization, who is best able to socialize new hires? - Answers -Varied
employees and manager
A human resource representative at a large property is conducting a general property
orientation for new hires. Which is a benefit of the general property orientation to the
employee? - Answers -Introduces the organization's mission and values to employees
A catering company has hired new employees. They are being introduced to the work
environment in which their work will be completed. This is called - Answers -orientation.
Orientation programs are designed to reduce - Answers -stress.
A human resources manager is preparing an orientation for new hires at a large
property. Which approach should the human resources manager avoid? - Answers -
Emphasizing the need for employees to complete paperwork
Managers at a resort orient new employees to their new environment by having them
follow an experienced employee around. The primary problem with this approach is that
- Answers -the new employee will learn both the good and bad habits of the employee
conducting the orientation.
The general manager of a small hotel is conducting a general property orientation for
new hires. Which is a benefit of the general property orientation to the company? -
Answers -Ensures that required standards will be maintained
The rate at which employees leave a company or work unit is called - Answers -
turnover.
Which question might a new employee ask at orientation? - Answers -What is the
organization's mission?
The manner in which an employee conducts themselves is called - Answers -behavior.
A new housekeeper has been through the company's welcoming lunch and learned the
company's culture. He is anxious about his new position. What is the next step in the
socialization process? - Answers -Address stress
The dominant personality of the organization is called its - Answers -culture.
General property orientations and specific job orientations often cover different kinds of
information. Which types of information would you most expect to see covered in a well-
designed general property orientation? - Answers -Information about job-related issues
such as company mission statement, policies, and procedures
In a hotel, new front desk agents are given multiple opportunities to succeed. Which
aspect of socialization strategy is related to the number of changes a new employee is
given to succeed? - Answers -Tournament vs. content
Research shows that an organization that is gender and ethnically diverse is more likely
to have - Answers -increased revenue.
A new hire at a hotel has finished her orientation and training. When should her
manager schedule an orientation follow-up meeting with her? - Answers -A week later
A human resources manager is preparing a package for new employees to help them
understand and get acquainted with the organization's policies, procedures, and
facilities. This is known as - Answers -an orientation kit.
, A relatively new guestroom attendant is called upon to help socialize a brand-new
employee in an all-inclusive resort. Her job performance to date has been marginally
acceptable. Research shows that it may be better to have marginal employees socialize
newcomers because - Answers -the performance of marginal employees often
improves as the new employee is socialized.
The manager of a restaurant wants each of his employees to be given fair treatment,
opportunities, and advancement. The manager is exhibiting - Answers -equity.
When employees feel a part of their team and the larger organization, no matter what
their identity, they are experiencing - Answers -inclusion
The general manager of an all-inclusive resort notices that new hires are not learning
their jobs very quickly. The general manager should direct departmental managers to
examine their training programs and - Answers -specific job orientation program
A new employee at a large resort has gone through orientation. She knows the layout of
the facility, the departments in the organization, and all the basic rules and procedures.
She resists the idea of going through a socialization program because she doesn't like
making small talk. She does not know that the real purpose of a socialization program is
to - Answers -introduce her to the values, norms, and behaviors consistent with
success in the organization.
Using nametags or a buddy system is a helpful way to introduce new employees to -
Answers -fellow coworkers
The process in which employees learn what is expected of them at work, including both
the written and unwritten rules of behavior, is called - Answers -socialization.
In an organization, who is best able to socialize new hires? - Answers -Varied
employees and manager
A human resource representative at a large property is conducting a general property
orientation for new hires. Which is a benefit of the general property orientation to the
employee? - Answers -Introduces the organization's mission and values to employees
A catering company has hired new employees. They are being introduced to the work
environment in which their work will be completed. This is called - Answers -orientation.
Orientation programs are designed to reduce - Answers -stress.
A human resources manager is preparing an orientation for new hires at a large
property. Which approach should the human resources manager avoid? - Answers -
Emphasizing the need for employees to complete paperwork
