RRM3 D268
Introduction to Communication: Connecting with Others
TASK 2 TEMPLATE
Passed on the First Try
Western Governors University
, RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations), Lesson 4, for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna) I think Raymond’s insensitive listening
you observed in the video, escalated the conflict and worsened the
identify 1 or 2 situation.
interpersonal
communication behaviors
that escalated and
Write about Jenna here.
worsened the conflict.
See Section 2: Lessons Jenna has defensive behaviors that make the
4.2-4.5 conflict worse.
Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s
behaviors in A1 escalate Raymond’s insensitive behaviors worsen the
and make the conflict conflict because he does not honor that the
worse? For each 10% reduction impacts everyone in the
behavior you identified in hospital and places the blame for everyone's
A1, describe how those suffering on the pharmacy department. He
identified behaviors begins the meeting by crossing his arms, and
escalated and made the his language can be seen as sarcastic,
conflict worse. indicating that he is closed off to receiving
any ideas but his own.
Write about Jenna here.
Jenna's defensive behaviors escalate the
This study source was downloaded by 475100 from cliffsnotes.com on 11-18-2025 18:05:49 GMT -06:00
https://www.cliffsnotes.com//study-notes/24790687
Introduction to Communication: Connecting with Others
TASK 2 TEMPLATE
Passed on the First Try
Western Governors University
, RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations), Lesson 4, for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna) I think Raymond’s insensitive listening
you observed in the video, escalated the conflict and worsened the
identify 1 or 2 situation.
interpersonal
communication behaviors
that escalated and
Write about Jenna here.
worsened the conflict.
See Section 2: Lessons Jenna has defensive behaviors that make the
4.2-4.5 conflict worse.
Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s
behaviors in A1 escalate Raymond’s insensitive behaviors worsen the
and make the conflict conflict because he does not honor that the
worse? For each 10% reduction impacts everyone in the
behavior you identified in hospital and places the blame for everyone's
A1, describe how those suffering on the pharmacy department. He
identified behaviors begins the meeting by crossing his arms, and
escalated and made the his language can be seen as sarcastic,
conflict worse. indicating that he is closed off to receiving
any ideas but his own.
Write about Jenna here.
Jenna's defensive behaviors escalate the
This study source was downloaded by 475100 from cliffsnotes.com on 11-18-2025 18:05:49 GMT -06:00
https://www.cliffsnotes.com//study-notes/24790687
