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Exam (elaborations)

CX2201WB - CX Coordinator Role exam with 100% correct solutions 2026

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This document is the updated CX2201WB CX Coordinator Role exam study guide containing exam questions with correct, verified answers aligned with the Stellantis Customer Experience (CX) program requirements. It covers all core responsibilities of the CX Coordinator role, including daily CX focus areas, CSI and SSI score reporting, Net Promoter Score (NPS), CX dashboards, CX Case Management alerts, Customer First program metrics, dealership training tracking, survey verbatim analysis, and service recovery processes. The material is designed to support effective exam preparation and reinforce practical understanding of customer experience coordination within dealership operations.

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CX2201WB - CX Coordinator
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Uploaded on
January 3, 2026
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Written in
2025/2026
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CX2201WB - CX Coordinator Role exam with
100% correct solutions 2026




What should be the DAILY focus of a CX Coordinator?
not Management updates, CX trend reports and benchmarking




Where are the dealership's CSI and SSI scores reported in real time?
CX Dashboard




Industry research has repeatedly demonstrated that positive customer experience
is the determining factor in __________.
long-term retention and loyalty to the dealership




What conditions trigger a customer Case Alert in the CX Case Management system?
A less-than-ideal response on key satisfaction survey questions or Net Promoter
Score (NPS) ratings
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