i
Copyright © 2025 Pearson Education, Inc.
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,Essentials of Organizational Behavior, 16e (Robbins)
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Chapter 1 What Is Organizational Behavior?
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1) The impact of what three areas are investigated in the study of Organizational Behavior?
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A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction dt dt dt dt dt
C) Individuals, groups, and job satisfaction dt dt dt dt
D) Groups, structure, and profit structure dt dt dt dt
E) Individuals, groups, and structure dt dt dt dt
Answer: E d t
Explanation: OB investigates the impact that individuals, groups, and structures have on behavio
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r within organizations.
dt dt
Diff: 2 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
2) Which of the following is NOT a core topic of organizational behavior?
dt dt dt dt dt dt dt dt dt dt dt
A) Motivation
B) Attitude development dt
C) Conflict
D) Resource allocation dt
E) Work design dt dt
Answer: D d t
Explanation: OB includes the core topics of motivation, leader behavior and power, interpersona
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l communication, group structure and processes, personality, emotions, and values, attitude develo
dt dt dt dt dt dt dt dt dt dt dt
pment and perception, change processes, conflict and negotiation, and work design. It does not inc
dt dt dt dt dt dt dt dt dt dt dt dt dt dt
lude resource allocation.
dt dt
Diff: 2 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
1
Copyright © 2025 Pearson Education, Inc. dt dt dt dt dt
,3) According to a study by Monster (a global employment company), the number one most fr
dt dt dt dt dt dt dt dt dt dt dt dt dt dt
equently desired skill in applicants was dt . dt dt dt dt dt
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
dt d t
Explanation: Monster mined data from nearly one million market- d t dt dt dt dt dt dt dt
wide job postings to identify skills that were most often sought by employers. At the top of the list
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt
was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
dt dt dt dt dt dt dt dt dt dt dt dt dt
Diff: 1 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
4) According to a recent large-scale survey, 58% of managers did NOT receive dt . dt dt dt dt dt dt dt dt dt dt dt
A) pay incentives dt
B) training
C) administrative support dt
D) insurance
E) office space dt dt
Answer: B d t
Explanation: Fifty- d t
eight percent of managers reported they had not received any training and 25% admitted they were
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt
not ready to lead others when they were given the role.
dt dt dt dt dt dt dt dt dt dt
Diff: 2 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
5) There is a connection between companies which have
dt dt dt dt dt dt dt dt
and their attention to organizational behavior principles.
dt dt dt dt dt dt dt
A) high turnover rates dt dt
B) specialized technical processes dt dt
C) superior financial performance dt dt
D) long-lasting CEOs dt
E) both high turnover rates and long-dt dt dt dt dt
lasting CEOs Answer: C dt dt d t
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vid
d t dt dt dt dt dt dt dt dt dt dt
eo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizationa
dt dt dt dt dt dt dt dt dt dt dt dt
l behavior and attribute it to their ability to generate high financial outcomes.
dt dt dt dt dt dt dt dt dt dt dt dt
Diff: 2 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
2
Copyright © 2025 Pearson Education, Inc. dt dt dt dt dt
, 6) is the study of the impact that individuals, groups, and structure have on behavior w
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt
ithin organizations.
dt
A) Leadership
B) Organizational strategy dt
C) Performance management dt
D) Employee relations dt
E) Organizational behavior dt d
Answer: E
t d t
Explanation: Organizational behavior is the field of study that investigates the impact that i
d t dt dt dt dt dt dt dt dt dt dt dt dt
ndividuals, groups, and structure have on behavior within organizations, for the purpose of ap
dt dt dt dt dt dt dt dt dt dt dt dt dt
plying such knowledge toward improving an organization's effectiveness.
dt dt dt dt dt dt dt
Diff: 1 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
7) What are the four main activities managers engage in?
dt dt dt dt dt dt dt dt
A) Planning, budgeting, networking, hiring dt dt dt
B) Planning, organizing, leading, controlling dt dt dt
C) Controlling, innovating, hiring, quality control dt dt dt dt
D) Monitoring, scheduling, fund raising, leading dt dt dt dt
E) Interpersonal, informational, decisional, planning dt dt dt dt
Answer: B d t
Explanation: Managers' work can be categorized into four different activities: planning, organizi
d t dt dt dt dt dt dt dt dt dt dt
ng, leading, and controlling.
dt dt dt
Diff: 2 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
8) The ultimate goal of organizational behavior is to
dt . dt dt dt dt dt dt dt
A) better understand management dt dt
B) improve an organization's effectiveness dt dt dt
C) balance diversity dt
D) create boilerplates dt
E) replace human resources dt dt dt
Answer: B d t
Explanation: OB studies the impact individuals, groups, and structure have on an organization wi
d t dt dt dt dt dt dt dt dt dt dt dt dt
th the ultimate goal of improving effectiveness.
dt dt dt dt dt dt
Diff: 2 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
3
Copyright © 2025 Pearson Education, Inc. dt dt dt dt dt
Copyright © 2025 Pearson Education, Inc.
dt dt dt dt dt
,Essentials of Organizational Behavior, 16e (Robbins)
dt dt dt dt dt dt
Chapter 1 What Is Organizational Behavior?
dt dt dt dt
1) The impact of what three areas are investigated in the study of Organizational Behavior?
dt dt dt dt dt dt dt dt dt dt dt dt dt
A) Profit structure, organizational complexity, and job satisfaction
dt dt dt dt dt dt
B) Individuals, profit structure, and job satisfaction dt dt dt dt dt
C) Individuals, groups, and job satisfaction dt dt dt dt
D) Groups, structure, and profit structure dt dt dt dt
E) Individuals, groups, and structure dt dt dt dt
Answer: E d t
Explanation: OB investigates the impact that individuals, groups, and structures have on behavio
d t dt dt dt dt dt dt dt dt dt dt dt
r within organizations.
dt dt
Diff: 2 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
2) Which of the following is NOT a core topic of organizational behavior?
dt dt dt dt dt dt dt dt dt dt dt
A) Motivation
B) Attitude development dt
C) Conflict
D) Resource allocation dt
E) Work design dt dt
Answer: D d t
Explanation: OB includes the core topics of motivation, leader behavior and power, interpersona
d t dt dt dt dt dt dt dt dt dt dt dt
l communication, group structure and processes, personality, emotions, and values, attitude develo
dt dt dt dt dt dt dt dt dt dt dt
pment and perception, change processes, conflict and negotiation, and work design. It does not inc
dt dt dt dt dt dt dt dt dt dt dt dt dt dt
lude resource allocation.
dt dt
Diff: 2 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
1
Copyright © 2025 Pearson Education, Inc. dt dt dt dt dt
,3) According to a study by Monster (a global employment company), the number one most fr
dt dt dt dt dt dt dt dt dt dt dt dt dt dt
equently desired skill in applicants was dt . dt dt dt dt dt
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
dt d t
Explanation: Monster mined data from nearly one million market- d t dt dt dt dt dt dt dt
wide job postings to identify skills that were most often sought by employers. At the top of the list
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt
was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
dt dt dt dt dt dt dt dt dt dt dt dt dt
Diff: 1 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
4) According to a recent large-scale survey, 58% of managers did NOT receive dt . dt dt dt dt dt dt dt dt dt dt dt
A) pay incentives dt
B) training
C) administrative support dt
D) insurance
E) office space dt dt
Answer: B d t
Explanation: Fifty- d t
eight percent of managers reported they had not received any training and 25% admitted they were
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt
not ready to lead others when they were given the role.
dt dt dt dt dt dt dt dt dt dt
Diff: 2 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
5) There is a connection between companies which have
dt dt dt dt dt dt dt dt
and their attention to organizational behavior principles.
dt dt dt dt dt dt dt
A) high turnover rates dt dt
B) specialized technical processes dt dt
C) superior financial performance dt dt
D) long-lasting CEOs dt
E) both high turnover rates and long-dt dt dt dt dt
lasting CEOs Answer: C dt dt d t
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vid
d t dt dt dt dt dt dt dt dt dt dt
eo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizationa
dt dt dt dt dt dt dt dt dt dt dt dt
l behavior and attribute it to their ability to generate high financial outcomes.
dt dt dt dt dt dt dt dt dt dt dt dt
Diff: 2 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
2
Copyright © 2025 Pearson Education, Inc. dt dt dt dt dt
, 6) is the study of the impact that individuals, groups, and structure have on behavior w
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt
ithin organizations.
dt
A) Leadership
B) Organizational strategy dt
C) Performance management dt
D) Employee relations dt
E) Organizational behavior dt d
Answer: E
t d t
Explanation: Organizational behavior is the field of study that investigates the impact that i
d t dt dt dt dt dt dt dt dt dt dt dt dt
ndividuals, groups, and structure have on behavior within organizations, for the purpose of ap
dt dt dt dt dt dt dt dt dt dt dt dt dt
plying such knowledge toward improving an organization's effectiveness.
dt dt dt dt dt dt dt
Diff: 1 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
7) What are the four main activities managers engage in?
dt dt dt dt dt dt dt dt
A) Planning, budgeting, networking, hiring dt dt dt
B) Planning, organizing, leading, controlling dt dt dt
C) Controlling, innovating, hiring, quality control dt dt dt dt
D) Monitoring, scheduling, fund raising, leading dt dt dt dt
E) Interpersonal, informational, decisional, planning dt dt dt dt
Answer: B d t
Explanation: Managers' work can be categorized into four different activities: planning, organizi
d t dt dt dt dt dt dt dt dt dt dt
ng, leading, and controlling.
dt dt dt
Diff: 2 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
8) The ultimate goal of organizational behavior is to
dt . dt dt dt dt dt dt dt
A) better understand management dt dt
B) improve an organization's effectiveness dt dt dt
C) balance diversity dt
D) create boilerplates dt
E) replace human resources dt dt dt
Answer: B d t
Explanation: OB studies the impact individuals, groups, and structure have on an organization wi
d t dt dt dt dt dt dt dt dt dt dt dt dt
th the ultimate goal of improving effectiveness.
dt dt dt dt dt dt
Diff: 2 dt
AACSB: Analytical Thinking Que d t dt dt
st. Category: Concept
dt d t
LO: 1.1 Define organizational behavior (OB).
d t d t dt dt dt dt
3
Copyright © 2025 Pearson Education, Inc. dt dt dt dt dt