CHL Certification questions and answers
2025\2026 A+ Grade
Skill Set
- correct answer The skills required to accomplish a specific task or function (pg 5)
Unity of Command
- correct answer An organizing principle that suggests each employee should have one supervisor. (pg 7)
Culture
- correct answer The beliefs, values, and norms shared by the department personnel that are considered
valid and are passed on to new employees in the department (pge 12)
Zero-tolerance policy
- correct answer A policy that performs no amount of leniency regarding harassment behavior (pge 14)
CCU
- correct answer Nursing unit reserved for patients with intensive nursing needs that requires skilled
nursing or constant care and supoervision
Chief Nursing Officer (CNO)
- correct answer Supervises registered nurses and LNA's
DashBoard
- correct answer A collection of statistical data about a central service department's key performance
indicators that indicates the extent to which goals are being attained
Organizational Chart
- correct answer A graphic usually presented as a flow outline that identifies position titles and
relationships in an organization
, bench Mark
- correct answer A standard used to compare and improve a departments own products or services by
measuring them against specific standards
Key Performance Indicator
- correct answer A set of quantifiable measures that a company or industry uses to gauge or compare
performance in terms of meeting their strategic and operational goals
Delegation
- correct answer The process of assigning authority to subordinates to do work that a manager at a
higher organizational level would otherwise do
Emergency Medical Treatment & Labor Act (EMTALA)
- correct answer A federal act that requires hospitals to provide emergency treatment to all individuals
regardless of their insurance status or ability to pay
Position Control
- correct answer The process that imposes restrictions on filling vacant positions to manage costs
associated with them
Zero- Based Budget
- correct answer explanation of all expenses and justification for each line item funded with resources
allocated accordingly
Auto Cratic
- correct answer A type of leader who prefers to make decisions and resolve problems without input
from affected staff members
Bureaucratic
- correct answer Leaders who practice this type of leadreship place emphasis on the enforcement of
policies, procedures, and rules
Transformational
- correct answer These leaders create a vision, constantly promote it to their staff members, and use it
to determine the best course of action
2025\2026 A+ Grade
Skill Set
- correct answer The skills required to accomplish a specific task or function (pg 5)
Unity of Command
- correct answer An organizing principle that suggests each employee should have one supervisor. (pg 7)
Culture
- correct answer The beliefs, values, and norms shared by the department personnel that are considered
valid and are passed on to new employees in the department (pge 12)
Zero-tolerance policy
- correct answer A policy that performs no amount of leniency regarding harassment behavior (pge 14)
CCU
- correct answer Nursing unit reserved for patients with intensive nursing needs that requires skilled
nursing or constant care and supoervision
Chief Nursing Officer (CNO)
- correct answer Supervises registered nurses and LNA's
DashBoard
- correct answer A collection of statistical data about a central service department's key performance
indicators that indicates the extent to which goals are being attained
Organizational Chart
- correct answer A graphic usually presented as a flow outline that identifies position titles and
relationships in an organization
, bench Mark
- correct answer A standard used to compare and improve a departments own products or services by
measuring them against specific standards
Key Performance Indicator
- correct answer A set of quantifiable measures that a company or industry uses to gauge or compare
performance in terms of meeting their strategic and operational goals
Delegation
- correct answer The process of assigning authority to subordinates to do work that a manager at a
higher organizational level would otherwise do
Emergency Medical Treatment & Labor Act (EMTALA)
- correct answer A federal act that requires hospitals to provide emergency treatment to all individuals
regardless of their insurance status or ability to pay
Position Control
- correct answer The process that imposes restrictions on filling vacant positions to manage costs
associated with them
Zero- Based Budget
- correct answer explanation of all expenses and justification for each line item funded with resources
allocated accordingly
Auto Cratic
- correct answer A type of leader who prefers to make decisions and resolve problems without input
from affected staff members
Bureaucratic
- correct answer Leaders who practice this type of leadreship place emphasis on the enforcement of
policies, procedures, and rules
Transformational
- correct answer These leaders create a vision, constantly promote it to their staff members, and use it
to determine the best course of action
