Page 1 of 77
ISDS 3115 FINAL EXAM 2026-2027 COMPLETE 300
QUESTIONS AND VERIFIED SOLUTIONS LATEST
UPDATE THIS YEAR
QUESTION: The total of all outputs produced by the transformation process divided by the total
of the inputs is:
A. greater in manufacturing than in services
B. defined only for manufacturing firms
C. multi factor productivity
D. single-factor productivity
E. utilization - ANSWER-C
QUESTION: Which of the following statements best characterizes delivery reliability?
A. a company that always delivers at the promised times
B. a company that delivers more frequently than its competitors
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C. a company that always delivers on the same day of the week
D. a company that delivers faster than its competitors
E. a company that has a computerized delivery scheduling system - ANSWER-A
QUESTION: Response-based competitive advantage can be:
A. flexible response
B. reliable response
C. quick response
D. all of the above
E. none of the above - ANSWER-D
QUESTION: Standardization is an appropriate strategy in which stage of the product life cycle?
A. introduction
B. maturity
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C. retirement
D. growth
E. decline - ANSWER-B
QUESTION: Which of the following OM strategy/issues should a firm with a product in the
maturity stage of its life cycle be LEAST concerned with at the present time?
A. fewer rapid product changes
B. increase capacity
C. long production runs
D. standardization
E. cost cutting - ANSWER-B
Q;A graphic technique for defining the relationship between customer desires and product (or
service) is:
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A. the assembly drawing
B. product lifecycle management
C. the house of quality
D. modular design
E. the moment of truth - ANSWER-C
QUESTION: The 10 strategic operations management decisions include:
A. process and capacity design
B. layout strategy
C. maintenance
D. managing quality
E. all of the above - ANSWER-E
QUESTION: Which is NOT true regarding differences between goods and services?
ISDS 3115 FINAL EXAM 2026-2027 COMPLETE 300
QUESTIONS AND VERIFIED SOLUTIONS LATEST
UPDATE THIS YEAR
QUESTION: The total of all outputs produced by the transformation process divided by the total
of the inputs is:
A. greater in manufacturing than in services
B. defined only for manufacturing firms
C. multi factor productivity
D. single-factor productivity
E. utilization - ANSWER-C
QUESTION: Which of the following statements best characterizes delivery reliability?
A. a company that always delivers at the promised times
B. a company that delivers more frequently than its competitors
,Page 2 of 77
C. a company that always delivers on the same day of the week
D. a company that delivers faster than its competitors
E. a company that has a computerized delivery scheduling system - ANSWER-A
QUESTION: Response-based competitive advantage can be:
A. flexible response
B. reliable response
C. quick response
D. all of the above
E. none of the above - ANSWER-D
QUESTION: Standardization is an appropriate strategy in which stage of the product life cycle?
A. introduction
B. maturity
,Page 3 of 77
C. retirement
D. growth
E. decline - ANSWER-B
QUESTION: Which of the following OM strategy/issues should a firm with a product in the
maturity stage of its life cycle be LEAST concerned with at the present time?
A. fewer rapid product changes
B. increase capacity
C. long production runs
D. standardization
E. cost cutting - ANSWER-B
Q;A graphic technique for defining the relationship between customer desires and product (or
service) is:
, Page 4 of 77
A. the assembly drawing
B. product lifecycle management
C. the house of quality
D. modular design
E. the moment of truth - ANSWER-C
QUESTION: The 10 strategic operations management decisions include:
A. process and capacity design
B. layout strategy
C. maintenance
D. managing quality
E. all of the above - ANSWER-E
QUESTION: Which is NOT true regarding differences between goods and services?
