Technical skills - Answers ability to understand and use techniques/tools of a specific
department
Human skills - Answers interpersonal skills that help managers work effectively with people
Conceptual skills - Answers ability to see the organization as a whole and understand how parts
interact
SWOT analysis - Answers Strengths Weaknesses Opportunities Threats
Leadership - Answers the ability to direct and inspire people using influence or power
Voluntary turnover - Answers when an employee chooses to resign
Involuntary turnover - Answers when an employee is fired or laid off
Top management - Answers develops long-range plans and organizational vision
Middle management - Answers focuses on specific operations and creates detailed plans
Supervisory management - Answers oversees daily operations and motivates employees
Planning - Answers setting objectives and how to achieve them
Organizing - Answers structuring resources to accomplish goals
Directing - Answers guiding and motivating employees
Controlling - Answers monitoring performance and making corrections
Steps of controlling - Answers set standards → monitor performance → compare to standards
→ make corrections
Autocratic leadership - Answers boss-centered decision making
Democratic leadership - Answers involves employees in making decisions
Free-rein leadership - Answers minimal supervision and employees have freedom
Leadership trait: empathy - Answers understanding others' feelings
Leadership trait: self-awareness - Answers knowing your strengths and weaknesses
Leadership trait: objectivity - Answers making fair decisions without bias
HR management goal 1 - Answers provide well-trained employees
HR management goal 2 - Answers maximize employee effectiveness