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NRF customer service chapter 3
Questions and Answers Latest 2026
Fraud Ans: means of stealing by trickery, such as stolen
debit/credit cards, counterfeit money, currency
switching, package switching, refund fraud,
refund abuse and stolen or bad checks
loss Ans: when assets of a business are stolen or missing
due to error
Physical Inventory Ans: a type of inventory control in
which every piece of
merchandise in the store is counted
Planogram Ans: a visual map that shows shelf heights,
merchandise and signage placement that maximizes the
display space
Pre-priced Inventory Ans: merchandise that arrives at
the store with price tags already attached
Purchase Order (PO) Ans: a detailed list of vendor items
requested by the store which lists sizes, color models,
etc. as well as the quantity to be ordered
© 2025 All rights reserved
NRF customer service chapter 3
Questions and Answers Latest 2026
Fraud Ans: means of stealing by trickery, such as stolen
debit/credit cards, counterfeit money, currency
switching, package switching, refund fraud,
refund abuse and stolen or bad checks
loss Ans: when assets of a business are stolen or missing
due to error
Physical Inventory Ans: a type of inventory control in
which every piece of
merchandise in the store is counted
Planogram Ans: a visual map that shows shelf heights,
merchandise and signage placement that maximizes the
display space
Pre-priced Inventory Ans: merchandise that arrives at
the store with price tags already attached
Purchase Order (PO) Ans: a detailed list of vendor items
requested by the store which lists sizes, color models,
etc. as well as the quantity to be ordered
© 2025 All rights reserved
