WGU C716 BUSINESS COMMUNICATION | 146
QUESTIONS AND ANSWERS | 2025/2026 UPDATE |
WITH COMPLETE SOLUTION
Four competencies of Emotional Intelligence Answer - Self-Awareness; Self-
Management; Social Awareness; Relationship Management
Self-Awareness Answer - Understanding one's own emotions and how they
affect others, recognizing one's strengths and limitations, and demonstrating
self-confidence.
Self-Management Answer - Keeping emotions in check, acting with integrity,
being adaptable, striving for excellence, taking initiative, and demonstrating
optimism.
Social Awareness Answer - Demonstrating empathy by recognizing others'
perspectives and taking them into consideration, understanding group
dynamics, and considering customers' needs.
Relationship Management Answer - Developing others, inspiring people,
initiating or managing change, influencing, managing conflict, and working with
others toward shared goals.
Of what does the communication model consist? Answer - Communication
need, sender, message, audience, and response.
,Communication need Answer - Starts the process of communication in
organizations.
Five things a sender must do Answer - Interpret the communication context;
Identify and analyze the audience; Determine objectives; Choose the medium;
and Create the message
Message Answer - The information to be communicated.
Methods of delivering a message Answer - Oral, written, or nonverbal.
Audience responses to a message Answer - Interpret the message and provide
feedback
Response Answer - Audience feedback to a message
Three types of communication that make up and organization's formal
communication network Answer - Downward, upward, and lateral.
Downward Communication Answer - The flow of information from managers
to their employees (people who report to them).
Cascading communication Answer - Information directed from one level in an
organization down to another.
Upward Communication Answer - The flow of information from lower-level
employees to upper-level employees or managers.
, Lateral (or Horizontal) Communication Answer - The flow of information
among peers within an organization.
Informal communication network Answer - How employees share information
(through the grapevine).
Verbal barriers to communication Answer - Inadequate Knowledge or
Vocabulary; Differences in Interpretation;
Language Differences;
Inappropriate Use of Expressions;
Overabstraction and Ambiguity; and
Polarization
Nonverbal barriers to communication Answer - Inappropriate or Conflicting
Signals;
Differences in Perception; Inappropriate Emotions; and
Distractions
Denotation Answer - The literal, dictionary meaning of a word.
Connotation Answer - The subjective, emotional meaning that you attach to a
word.
Slang Answer - An expression, often short-lived, identified with a specific group
of people.
Jargon Answer - The technical terminology used within specialized groups—
sometimes called "the pros' prose."
QUESTIONS AND ANSWERS | 2025/2026 UPDATE |
WITH COMPLETE SOLUTION
Four competencies of Emotional Intelligence Answer - Self-Awareness; Self-
Management; Social Awareness; Relationship Management
Self-Awareness Answer - Understanding one's own emotions and how they
affect others, recognizing one's strengths and limitations, and demonstrating
self-confidence.
Self-Management Answer - Keeping emotions in check, acting with integrity,
being adaptable, striving for excellence, taking initiative, and demonstrating
optimism.
Social Awareness Answer - Demonstrating empathy by recognizing others'
perspectives and taking them into consideration, understanding group
dynamics, and considering customers' needs.
Relationship Management Answer - Developing others, inspiring people,
initiating or managing change, influencing, managing conflict, and working with
others toward shared goals.
Of what does the communication model consist? Answer - Communication
need, sender, message, audience, and response.
,Communication need Answer - Starts the process of communication in
organizations.
Five things a sender must do Answer - Interpret the communication context;
Identify and analyze the audience; Determine objectives; Choose the medium;
and Create the message
Message Answer - The information to be communicated.
Methods of delivering a message Answer - Oral, written, or nonverbal.
Audience responses to a message Answer - Interpret the message and provide
feedback
Response Answer - Audience feedback to a message
Three types of communication that make up and organization's formal
communication network Answer - Downward, upward, and lateral.
Downward Communication Answer - The flow of information from managers
to their employees (people who report to them).
Cascading communication Answer - Information directed from one level in an
organization down to another.
Upward Communication Answer - The flow of information from lower-level
employees to upper-level employees or managers.
, Lateral (or Horizontal) Communication Answer - The flow of information
among peers within an organization.
Informal communication network Answer - How employees share information
(through the grapevine).
Verbal barriers to communication Answer - Inadequate Knowledge or
Vocabulary; Differences in Interpretation;
Language Differences;
Inappropriate Use of Expressions;
Overabstraction and Ambiguity; and
Polarization
Nonverbal barriers to communication Answer - Inappropriate or Conflicting
Signals;
Differences in Perception; Inappropriate Emotions; and
Distractions
Denotation Answer - The literal, dictionary meaning of a word.
Connotation Answer - The subjective, emotional meaning that you attach to a
word.
Slang Answer - An expression, often short-lived, identified with a specific group
of people.
Jargon Answer - The technical terminology used within specialized groups—
sometimes called "the pros' prose."
