HRCI - PHR Exam questions and
answers best rated a+
Mission Statement - n
ANS✔
This is intended to define the broad mission an organization is attempting to carry
out on a daily basis and is a declaration of the reason an organization exists.
Qs
Vision Statement - n
ANS✔
This is intended to define the specific goals an organization hopes to achieve in the
future and is a declaration of the goals the organization wishes to achieve at some
future point.
Qs
Mechanistic Operational Org. Structure - n
ANS✔
Any structure in which the operations of an organization are extremely well
regulated and defined, are usually centralized, and have a large number of
departments.
Qs
Organic Operational Org. Structure - n
ANS✔
Any structure in which an organization is loosely regulated and possibly less
defined, is usually decentralized, and has a small number of departments.
Qs
What are the three most common methods an HR professional might use to
influence upcoming legislation? - n
, ANS✔
Mail, scheduling meetings with elected officials, and lobbying.
Qs
Organization's Governance Process - n
ANS✔
The established policies and procedures designed to meet responsibilities to
employees, consumers, investors, and to society; the process is directed by the
board of directors, or equivalent governing body, and executive management.
Qs
Corporate Governance - n
ANS✔
The interactive and structural configuration, such as hierarchical or matrix formats,
of personnel within an organization that are used my management to influence the
behaviors, culture, and objective outcomes of the organization itself.
Qs
Active Listening - n
ANS✔
An important component of communication that requires paying close attention to
what is being said; it often involves making eye contact and appropriately nodding
to show engagement.
Qs
What are the three core elements to a successful staff meeting? - n
ANS✔
1) Invite all attendees to share a little. 2) Focus on the group and any outcomes that
might need adjustment or improvement. 3) Allow time for feedback in the decision-
making process.
Qs
Information-rich Communication Channels - n
, ANS✔
e.g. Phone, Videoconferencing, Face-to-Face Meetings and Presentations
Qs
Information-lean Communication Channels - n
ANS✔
e.g. Email, Fliers, Newsletters, Reports
Qs
Involvement Strategies - n
ANS✔
e.g. Delegating Authority, Employee Survey, Suggestion Program, Committee, Task
Force
Qs
Communication Strategies - n
ANS✔
e.g. Brown-Bag Lunch Program, Department Meeting, Town Hall Meetings, Open-
Door Policy, Management by Walking Around (MBWA)
Qs
Conflict of Interest - n
ANS✔
Occurs when someone with a responsibility to act in the best interest of the
company may also be in the position to derive personal benefit at the expense of
the company.
Qs
Human Resources Information Systems (HRIS) - n
ANS✔
, Software systems that contain employee profiles, workforce features, and reporting
tools. Modules of this include applicant tracking, time and attendance, payroll,
benefits administration, and performance management.
Qs
Human Capital Management (HCM) Systems - n
ANS✔
Integrate features that might include document management, ways to provide
policies or benefits summaries access, budgeting and forecasting, application
tracking, succession planning, and engagement and retention tools.
Qs
Regression Analysis - n
ANS✔
Estimates or predicts the unknown values of one variable (dependent variable, Y)
from the known or fixed value of another variable (independent variable, X).
Qs
Linear Regression - n
ANS✔
A type of regression analysis that is used when there is only one independent
variable to consider.
Qs
Multiple Regression - n
ANS✔
A type of regression analysis that is used when there are multiple independent
variables to consider.
Qs
Gene Dalton's Theory of Lasting Change - n
ANS✔
answers best rated a+
Mission Statement - n
ANS✔
This is intended to define the broad mission an organization is attempting to carry
out on a daily basis and is a declaration of the reason an organization exists.
Qs
Vision Statement - n
ANS✔
This is intended to define the specific goals an organization hopes to achieve in the
future and is a declaration of the goals the organization wishes to achieve at some
future point.
Qs
Mechanistic Operational Org. Structure - n
ANS✔
Any structure in which the operations of an organization are extremely well
regulated and defined, are usually centralized, and have a large number of
departments.
Qs
Organic Operational Org. Structure - n
ANS✔
Any structure in which an organization is loosely regulated and possibly less
defined, is usually decentralized, and has a small number of departments.
Qs
What are the three most common methods an HR professional might use to
influence upcoming legislation? - n
, ANS✔
Mail, scheduling meetings with elected officials, and lobbying.
Qs
Organization's Governance Process - n
ANS✔
The established policies and procedures designed to meet responsibilities to
employees, consumers, investors, and to society; the process is directed by the
board of directors, or equivalent governing body, and executive management.
Qs
Corporate Governance - n
ANS✔
The interactive and structural configuration, such as hierarchical or matrix formats,
of personnel within an organization that are used my management to influence the
behaviors, culture, and objective outcomes of the organization itself.
Qs
Active Listening - n
ANS✔
An important component of communication that requires paying close attention to
what is being said; it often involves making eye contact and appropriately nodding
to show engagement.
Qs
What are the three core elements to a successful staff meeting? - n
ANS✔
1) Invite all attendees to share a little. 2) Focus on the group and any outcomes that
might need adjustment or improvement. 3) Allow time for feedback in the decision-
making process.
Qs
Information-rich Communication Channels - n
, ANS✔
e.g. Phone, Videoconferencing, Face-to-Face Meetings and Presentations
Qs
Information-lean Communication Channels - n
ANS✔
e.g. Email, Fliers, Newsletters, Reports
Qs
Involvement Strategies - n
ANS✔
e.g. Delegating Authority, Employee Survey, Suggestion Program, Committee, Task
Force
Qs
Communication Strategies - n
ANS✔
e.g. Brown-Bag Lunch Program, Department Meeting, Town Hall Meetings, Open-
Door Policy, Management by Walking Around (MBWA)
Qs
Conflict of Interest - n
ANS✔
Occurs when someone with a responsibility to act in the best interest of the
company may also be in the position to derive personal benefit at the expense of
the company.
Qs
Human Resources Information Systems (HRIS) - n
ANS✔
, Software systems that contain employee profiles, workforce features, and reporting
tools. Modules of this include applicant tracking, time and attendance, payroll,
benefits administration, and performance management.
Qs
Human Capital Management (HCM) Systems - n
ANS✔
Integrate features that might include document management, ways to provide
policies or benefits summaries access, budgeting and forecasting, application
tracking, succession planning, and engagement and retention tools.
Qs
Regression Analysis - n
ANS✔
Estimates or predicts the unknown values of one variable (dependent variable, Y)
from the known or fixed value of another variable (independent variable, X).
Qs
Linear Regression - n
ANS✔
A type of regression analysis that is used when there is only one independent
variable to consider.
Qs
Multiple Regression - n
ANS✔
A type of regression analysis that is used when there are multiple independent
variables to consider.
Qs
Gene Dalton's Theory of Lasting Change - n
ANS✔
