HOSA HOME HEALTH AIDE
QUESTIONS AND CORRECT
ANSWERS
HHA n6Tasks n6- n6ANSWERSHousekeeping
Family n6Contact
Independence
Communication
Transportation
Safety
Flexibility n6
Working n6Environment n6
Clients n6Home
Clients n6comfort
What n6is n6a n6HHA n6a n6part n6of? n6- n6ANSWERSA n6team n6of n6health n6professionals
n6that n6include n6doctors, n6nurses, n6social n6workers, n6therapists, n6and n6specialists.
Who n6is n6important n6to n6the n6care n6team? n6- n6ANSWERSThe n6client n6and n6the n6clients
n6family
Care n6team n6- n6ANSWERShealthcare n6professionals n6with n6different n6kinds n6of
n6education n6and n6experience.
HHA n6- n6ANSWERSperforms n6assigned n6tasks, n6provides n6routine n6personal n6care,
n6helps n6perform n6ADLs. n6Eyes n6and n6ears n6of n6the n6team.
Case n6Manager n6or n6Supervisor n6- n6ANSWERSUsually n6an n6RN, n6creates n6the n6care
n6plan, n6monitors n6changes.
Registered n6Nurse n6(RN) n6- n6ANSWERSCoordinates, n6manages, n6and n6provides
n6skilled n6nursing n6care, n6supervise n6and n6train n6HHAs
Doctor n6(MD n6or n6DO) n6- n6ANSWERSdiagnose n6disease n6or n6disability n6and
n6prescribe n6treatment. n6decides n6whether n6a n6patient n6needs n6home n6health n6care
Physical n6Therapist n6(PT n6or n6DPT) n6- n6ANSWERSevaluates n6a n6person n6and
n6develops n6a n6treatment n6plan n6to n6increase n6movement, n6improve n6circulation,
n6promote n6healing, n6reduce n6pain, n6prevent n6disability, n6and n6regain n6or n6maintain
n6mobility
Occupational n6Therapist n6(OT) n6- n6ANSWERShelps n6clients n6learn n6to n6adapt n6to
n6disabilities.
,speech-language n6pathologist n6- n6ANSWERSidentifies n6communication n6disorders
n6and n6creates n6a n6plan n6to n6help
evaluates n6ability n6to n6swallow
Registered n6Dietitian n6- n6ANSWERSteaches n6clients n6and n6their n6families n6about
n6special n6diets n6to n6improve n6their n6health n6and n6manage n6their n6illness.
Medical n6Social n6Worker n6(MSW) n6- n6ANSWERSdetermines n6residents' n6needs n6and
n6helps n6get n6them n6support n6services, n6such n6as n6counseling n6or n6financial
n6assistance
Client n6and n6Client's n6Family n6- n6ANSWERSmakes n6choices n6about n6their n6care
Care n6plan n6- n6ANSWERSindividualized n6for n6each n6client n6and n6developed n6to
n6achieve n6goals n6of n6care
Golden n6Rule n6- n6ANSWERSactivities n6not n6listed n6on n6the n6care n6plan n6should n6not
n6be n6performed
Chain n6of n6Command n6- n6ANSWERSdescribes n6the n6line n6of n6authority n6and n6helps
n6to n6make n6sure n6that n6residents n6get n6proper n6health n6care
liability n6- n6ANSWERSsomeone n6can n6be n6held n6responsible n6for n6harming n6someone
n6else
scope n6of n6practice n6- n6ANSWERSthe n6tasks n6that n6healthcare n6providers n6are
n6allowed n6to n6do n6and n6how n6to n6do n6them n6correctly
policy n6- n6ANSWERSa n6course n6of n6action n6that n6should n6be n6taken n6every n6time n6a
n6certain n6situation n6occurs
procedure n6- n6ANSWERSa n6particular n6course n6of n6action n6intended n6to n6achieve n6a
n6result
Common n6Policies n6- n6ANSWERS-all n6client n6information n6is n6confidential
-the n6clients n6care n6plan n6must n6always n6be n6followed
-HHAs n6must n6report n6to n6the n6supervisor
-personal n6problems n6should n6not n6be n6discussed
-HHAs n6must n6be n6punctual n6and n6dependable
-Deadlines n6must n6be n6net
-HHAs n6must n6not n6give n6or n6receive n6gifts
Professionalism n6- n6ANSWERShaving n6to n6do n6with n6work n6or n6job
personal n6- n6ANSWERSlife n6outside n6a n6job
HHA n6professionalism n6- n6ANSWERSfollowing n6the n6care n6plan, n6making n6important
n6observations, n6and n6reporting n6accurately
Professionalism n6with n6Clients n6- n6ANSWERS-keeping n6a n6positive n6attitude
,-arriving n6on n6time, n6doing n6tasks n6efficiently, n6and n6leaving n6on n6time n6
-finishing n6an n6assignment n6
-doing n6only n6the n6tasks n6assigned n6
-keeping n6clients n6information n6confidential
-being n6polite n6and n6cheerful
-not n6discussing n6personal n6problems n6
-not n6making n6personal n6phone n6calls n6or n6sending n6texts n6while n6working
-not n6using n6profanity
-listening n6to n6the n6client
-never n6accepting n6gifts n6
-calling n6the n6client n6by n6a n6proper n6name
-always n6explaining n6care
-following n6practices
Qualities n6of n6HHAs n6- n6ANSWERScompassionate, n6empathetic, n6sympathetic,
n6honest, n6tactful, n6conscientious, n6dependable, n6patient, n6respectful, n6unprejudiced,
n6and n6tolérant
Ethics n6- n6ANSWERSknowledge n6of n6right n6and n6wrong
laws n6- n6ANSWERSrules n6set n6by n6the n6government n6to n6help n6people n6live
n6peacefully n6together
Legal n6and n6Ethical n6Behavior n6- n6ANSWERS-be n6honest
-protect n6clients' n6privacy n6and n6confidentiality n6
-report n6abuse n6or n6suspected n6abuse
-follow n6the n6care n6plan n6and n6assignments
-do n6not n6perform n6any n6unassigned n6tasks
-report n6all n6client n6observations n6
-document n6properly n6
-follow n6rules n6on n6safety n6and n6infection n6prevention
-do n6not n6accept n6gifts n6or n6tips
-do n6not n6become n6personally n6or n6sexually n6involved n6with n6clients n6or n6their n6family
n6members n6
-do n6not n6bring n6friends n6or n6family n6members n6with n6you
Home n6Health n6aides n6are n6- n6ANSWERSguided n6by n6ethics n6and n6laws n6that n6set n6up
n6limits n6for n6their n6relationships n6with n6clients.
When n6HHAs n6and n6clients n6become n6friends n6it n6- n6ANSWERSmakes n6it n6harder n6to
n6enforce n6rules
Advance n6Directives n6- n6ANSWERSlegal n6documents n6that n6allow n6people n6to
n6choose n6what n6medical n6they n6wish n6to n6have n6it n6they n6are n6unable n6to n6make n6the
n6decisions n6for n6themselves
Clients n6Bill n6of n6Rights n6- n6ANSWERSright n6to n6not n6be n6discriminated n6against n6on
n6the n6basis n6of n6race, n6color, n6religions, n6national n6origin, n6age, n6sex, n6gender,
n6sexual n6orientation n6or n6disability.
, Clients n6have n6the n6right n6- n6ANSWERS-to n6have n6relationships n6with n6HHAs n6that
n6are n6based n6in n6honesty n6and n6ethical n6standards n6of n6conduct
-To n6he n6informed n6of n6the n6procedures n6so n6they n6can n6lodge n6complaints
-to n6voice n6their n6grievances
-to n6be n6advised n6of n6the n6states n6home n6care n6hotline
-to n6be n6notified n6in n6advance n6about n6visits
-to n6be n6advised n6of n6changes n6in n6care
-to n6participate n6in n6planning n6care
-to n6be n6informed n6in n6writing n6of n6rights n6under n6state n6law
-to n6be n6notified n6of n6the n6expected n6outcomes n6of n6care
-to n6be n6informed n6in n6writing n6of n6policies n6and n6procedures n6implementing n6advance
n6directives
-to n6have n6healthcare n6providers n6comply n6with n6advance n6directives
-to n6receive n6care n6without n6discrimination n6based n6on n6advance n6directives
-to n6refuse n6services
-to n6confidentiality n6of n6the n6medical n6record
-to n6expect n6the n6home n6care n6provider n6to n6release n6information n6only n6required n6by
n6law
-informed n6of n6the n6payment n6extend
-charges n6that n6will n6not n6be n6covered n6by n6medicare
-to n6be n6informed n6of n6the n6charges n6that n6clients n6will n6be n6liable
-to n6receive n6this n6information n6orally n6and n6in n6writing
-to n6have n6access n6to n6all n6bills n6for n6the n6services n6provided
-to n6receive n6the n6highest n6quality n6
-to n6be n6told n6what n6to n6do n6in n6the n6case n6of n6an n6emergency
The n6home n6health n6provider n6shall n6assure n6that n6- n6ANSWERS-all n6medically-
related n6home n6care n6is n6provided n6in n6accordance n6with n6physicians n6orders
-all n6medically-related n6personal n6care n6is n6provided n6by n6appropriately n6trained
n6home n6health n6aide.
Clients n6have n6a n6responsibility n6to n6- n6ANSWERS-notify n6the n6provider n6of n6changes
n6in n6their n6condition
-to n6follow n6the n6plan n6if n6care
-notify n6the n6provider n6if n6the n6visit n6schedule n6needs n6to n6be n6changed n6
-to n6inform n6providers n6of n6changes n6to n6advance n6directives n6
-to n6advise n6the n6provider n6of n6any n6problems n6or n6satisfaction n6
-to n6carry n6out n6mutually-agreed-upon n6responsibilities
To n6satisfy n6the n6medicare n6certification n6requirements, n6CMS n6requires n6that
n6agencies n6- n6ANSWERS1. n6give n6a n6copy n6of n6the n6bill n6of n6rights n6to n6each n6client
2. n6explain n6the n6bill n6of n6rights n6to n6each n6client
Protecting n6clients n6rights n6- n6ANSWERS-never n6abuse n6a n6client; n6physically,
n6psychologically, n6verbally, n6or n6sexually
-watch n6for n6and n6report n6to n6your n6supervisor n6any n6signs n6of n6abuse n6or n6neglect
-involve n6clients n6in n6planning
-allow n6them n6to n6make n6as n6many n6choices n6as n6possible
-always n6explain n6a n6procedure
-provide n6for n6privacy n6before n6giving n6care
QUESTIONS AND CORRECT
ANSWERS
HHA n6Tasks n6- n6ANSWERSHousekeeping
Family n6Contact
Independence
Communication
Transportation
Safety
Flexibility n6
Working n6Environment n6
Clients n6Home
Clients n6comfort
What n6is n6a n6HHA n6a n6part n6of? n6- n6ANSWERSA n6team n6of n6health n6professionals
n6that n6include n6doctors, n6nurses, n6social n6workers, n6therapists, n6and n6specialists.
Who n6is n6important n6to n6the n6care n6team? n6- n6ANSWERSThe n6client n6and n6the n6clients
n6family
Care n6team n6- n6ANSWERShealthcare n6professionals n6with n6different n6kinds n6of
n6education n6and n6experience.
HHA n6- n6ANSWERSperforms n6assigned n6tasks, n6provides n6routine n6personal n6care,
n6helps n6perform n6ADLs. n6Eyes n6and n6ears n6of n6the n6team.
Case n6Manager n6or n6Supervisor n6- n6ANSWERSUsually n6an n6RN, n6creates n6the n6care
n6plan, n6monitors n6changes.
Registered n6Nurse n6(RN) n6- n6ANSWERSCoordinates, n6manages, n6and n6provides
n6skilled n6nursing n6care, n6supervise n6and n6train n6HHAs
Doctor n6(MD n6or n6DO) n6- n6ANSWERSdiagnose n6disease n6or n6disability n6and
n6prescribe n6treatment. n6decides n6whether n6a n6patient n6needs n6home n6health n6care
Physical n6Therapist n6(PT n6or n6DPT) n6- n6ANSWERSevaluates n6a n6person n6and
n6develops n6a n6treatment n6plan n6to n6increase n6movement, n6improve n6circulation,
n6promote n6healing, n6reduce n6pain, n6prevent n6disability, n6and n6regain n6or n6maintain
n6mobility
Occupational n6Therapist n6(OT) n6- n6ANSWERShelps n6clients n6learn n6to n6adapt n6to
n6disabilities.
,speech-language n6pathologist n6- n6ANSWERSidentifies n6communication n6disorders
n6and n6creates n6a n6plan n6to n6help
evaluates n6ability n6to n6swallow
Registered n6Dietitian n6- n6ANSWERSteaches n6clients n6and n6their n6families n6about
n6special n6diets n6to n6improve n6their n6health n6and n6manage n6their n6illness.
Medical n6Social n6Worker n6(MSW) n6- n6ANSWERSdetermines n6residents' n6needs n6and
n6helps n6get n6them n6support n6services, n6such n6as n6counseling n6or n6financial
n6assistance
Client n6and n6Client's n6Family n6- n6ANSWERSmakes n6choices n6about n6their n6care
Care n6plan n6- n6ANSWERSindividualized n6for n6each n6client n6and n6developed n6to
n6achieve n6goals n6of n6care
Golden n6Rule n6- n6ANSWERSactivities n6not n6listed n6on n6the n6care n6plan n6should n6not
n6be n6performed
Chain n6of n6Command n6- n6ANSWERSdescribes n6the n6line n6of n6authority n6and n6helps
n6to n6make n6sure n6that n6residents n6get n6proper n6health n6care
liability n6- n6ANSWERSsomeone n6can n6be n6held n6responsible n6for n6harming n6someone
n6else
scope n6of n6practice n6- n6ANSWERSthe n6tasks n6that n6healthcare n6providers n6are
n6allowed n6to n6do n6and n6how n6to n6do n6them n6correctly
policy n6- n6ANSWERSa n6course n6of n6action n6that n6should n6be n6taken n6every n6time n6a
n6certain n6situation n6occurs
procedure n6- n6ANSWERSa n6particular n6course n6of n6action n6intended n6to n6achieve n6a
n6result
Common n6Policies n6- n6ANSWERS-all n6client n6information n6is n6confidential
-the n6clients n6care n6plan n6must n6always n6be n6followed
-HHAs n6must n6report n6to n6the n6supervisor
-personal n6problems n6should n6not n6be n6discussed
-HHAs n6must n6be n6punctual n6and n6dependable
-Deadlines n6must n6be n6net
-HHAs n6must n6not n6give n6or n6receive n6gifts
Professionalism n6- n6ANSWERShaving n6to n6do n6with n6work n6or n6job
personal n6- n6ANSWERSlife n6outside n6a n6job
HHA n6professionalism n6- n6ANSWERSfollowing n6the n6care n6plan, n6making n6important
n6observations, n6and n6reporting n6accurately
Professionalism n6with n6Clients n6- n6ANSWERS-keeping n6a n6positive n6attitude
,-arriving n6on n6time, n6doing n6tasks n6efficiently, n6and n6leaving n6on n6time n6
-finishing n6an n6assignment n6
-doing n6only n6the n6tasks n6assigned n6
-keeping n6clients n6information n6confidential
-being n6polite n6and n6cheerful
-not n6discussing n6personal n6problems n6
-not n6making n6personal n6phone n6calls n6or n6sending n6texts n6while n6working
-not n6using n6profanity
-listening n6to n6the n6client
-never n6accepting n6gifts n6
-calling n6the n6client n6by n6a n6proper n6name
-always n6explaining n6care
-following n6practices
Qualities n6of n6HHAs n6- n6ANSWERScompassionate, n6empathetic, n6sympathetic,
n6honest, n6tactful, n6conscientious, n6dependable, n6patient, n6respectful, n6unprejudiced,
n6and n6tolérant
Ethics n6- n6ANSWERSknowledge n6of n6right n6and n6wrong
laws n6- n6ANSWERSrules n6set n6by n6the n6government n6to n6help n6people n6live
n6peacefully n6together
Legal n6and n6Ethical n6Behavior n6- n6ANSWERS-be n6honest
-protect n6clients' n6privacy n6and n6confidentiality n6
-report n6abuse n6or n6suspected n6abuse
-follow n6the n6care n6plan n6and n6assignments
-do n6not n6perform n6any n6unassigned n6tasks
-report n6all n6client n6observations n6
-document n6properly n6
-follow n6rules n6on n6safety n6and n6infection n6prevention
-do n6not n6accept n6gifts n6or n6tips
-do n6not n6become n6personally n6or n6sexually n6involved n6with n6clients n6or n6their n6family
n6members n6
-do n6not n6bring n6friends n6or n6family n6members n6with n6you
Home n6Health n6aides n6are n6- n6ANSWERSguided n6by n6ethics n6and n6laws n6that n6set n6up
n6limits n6for n6their n6relationships n6with n6clients.
When n6HHAs n6and n6clients n6become n6friends n6it n6- n6ANSWERSmakes n6it n6harder n6to
n6enforce n6rules
Advance n6Directives n6- n6ANSWERSlegal n6documents n6that n6allow n6people n6to
n6choose n6what n6medical n6they n6wish n6to n6have n6it n6they n6are n6unable n6to n6make n6the
n6decisions n6for n6themselves
Clients n6Bill n6of n6Rights n6- n6ANSWERSright n6to n6not n6be n6discriminated n6against n6on
n6the n6basis n6of n6race, n6color, n6religions, n6national n6origin, n6age, n6sex, n6gender,
n6sexual n6orientation n6or n6disability.
, Clients n6have n6the n6right n6- n6ANSWERS-to n6have n6relationships n6with n6HHAs n6that
n6are n6based n6in n6honesty n6and n6ethical n6standards n6of n6conduct
-To n6he n6informed n6of n6the n6procedures n6so n6they n6can n6lodge n6complaints
-to n6voice n6their n6grievances
-to n6be n6advised n6of n6the n6states n6home n6care n6hotline
-to n6be n6notified n6in n6advance n6about n6visits
-to n6be n6advised n6of n6changes n6in n6care
-to n6participate n6in n6planning n6care
-to n6be n6informed n6in n6writing n6of n6rights n6under n6state n6law
-to n6be n6notified n6of n6the n6expected n6outcomes n6of n6care
-to n6be n6informed n6in n6writing n6of n6policies n6and n6procedures n6implementing n6advance
n6directives
-to n6have n6healthcare n6providers n6comply n6with n6advance n6directives
-to n6receive n6care n6without n6discrimination n6based n6on n6advance n6directives
-to n6refuse n6services
-to n6confidentiality n6of n6the n6medical n6record
-to n6expect n6the n6home n6care n6provider n6to n6release n6information n6only n6required n6by
n6law
-informed n6of n6the n6payment n6extend
-charges n6that n6will n6not n6be n6covered n6by n6medicare
-to n6be n6informed n6of n6the n6charges n6that n6clients n6will n6be n6liable
-to n6receive n6this n6information n6orally n6and n6in n6writing
-to n6have n6access n6to n6all n6bills n6for n6the n6services n6provided
-to n6receive n6the n6highest n6quality n6
-to n6be n6told n6what n6to n6do n6in n6the n6case n6of n6an n6emergency
The n6home n6health n6provider n6shall n6assure n6that n6- n6ANSWERS-all n6medically-
related n6home n6care n6is n6provided n6in n6accordance n6with n6physicians n6orders
-all n6medically-related n6personal n6care n6is n6provided n6by n6appropriately n6trained
n6home n6health n6aide.
Clients n6have n6a n6responsibility n6to n6- n6ANSWERS-notify n6the n6provider n6of n6changes
n6in n6their n6condition
-to n6follow n6the n6plan n6if n6care
-notify n6the n6provider n6if n6the n6visit n6schedule n6needs n6to n6be n6changed n6
-to n6inform n6providers n6of n6changes n6to n6advance n6directives n6
-to n6advise n6the n6provider n6of n6any n6problems n6or n6satisfaction n6
-to n6carry n6out n6mutually-agreed-upon n6responsibilities
To n6satisfy n6the n6medicare n6certification n6requirements, n6CMS n6requires n6that
n6agencies n6- n6ANSWERS1. n6give n6a n6copy n6of n6the n6bill n6of n6rights n6to n6each n6client
2. n6explain n6the n6bill n6of n6rights n6to n6each n6client
Protecting n6clients n6rights n6- n6ANSWERS-never n6abuse n6a n6client; n6physically,
n6psychologically, n6verbally, n6or n6sexually
-watch n6for n6and n6report n6to n6your n6supervisor n6any n6signs n6of n6abuse n6or n6neglect
-involve n6clients n6in n6planning
-allow n6them n6to n6make n6as n6many n6choices n6as n6possible
-always n6explain n6a n6procedure
-provide n6for n6privacy n6before n6giving n6care
