i
Copyright © 2025 Pearson Education, Inc.
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,Essentials of Organizational Behavior, 16e (Robbins) cn cn cn cn cn cn
Chapter 1 What Is Organizational Behavior?
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1) The impact of what three areas are investigated in the study of Organizational Behavior?
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A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction cn cn cn cn cn
C) Individuals, groups, and job satisfaction cn cn cn cn
D) Groups, structure, and profit structure cn cn cn cn
E) Individuals, groups, and structure cn cn cn cn
Answer: E c n
Explanation: OB investigates the impact that individuals, groups, and structures have on behavi
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or within organizations.
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Diff: 2 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
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2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development cn
C) Conflict
D) Resource allocation cn
E) Work design cn c
Answer: D
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Explanation: OB includes the core topics of motivation, leader behavior and power, interperso
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nal communication, group structure and processes, personality, emotions, and values, attitude dev
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elopment and perception, change processes, conflict and negotiation, and work design. It does no
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t include resource allocation.
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Diff: 2 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
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1
Copyright © 2025 Pearson Education, Inc. cn cn cn cn cn
,3) According to a study by Monster (a global employment company), the number one most
cn cn cn cn cn cn cn cn cn cn cn cn cn cn
frequently desired skill in applicants was cn . cn cn cn cn cn
A) ethical
B) technical
C) communication
D) computer
E) accounting c
Answer: C
n c n
Explanation: Monster mined data from nearly one million market- c n cn cn cn cn cn cn cn
wide job postings to identify skills that were most often sought by employers. At the top of the lis
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t was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
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Diff: 1 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
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4) According to a recent large-scale survey, 58% of managers did NOT receive
cn .cn cn cn cn cn cn cn cn cn cn cn
A) pay incentives cn
B) training
C) administrative support cn
D) insurance
E) office space cn c
Answer: B
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Explanation: Fifty- c n
eight percent of managers reported they had not received any training and 25% admitted they wer
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e not ready to lead others when they were given the role.
cn cn cn cn cn cn cn cn cn cn cn
Diff: 2 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
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5) There is a connection between companies which have
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and their attention to organizational behavior principles.
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A) high turnover rates cn cn
B) specialized technical processes cn cn
C) superior financial performance cn cn
D) long-lasting CEOs cn
E) both high turnover rates and long-
cn cn cn cn cn
lasting CEOs Answer: C cn cn c n
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vi
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deo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizatio
cn cn cn cn cn cn cn cn cn cn cn cn
nal behavior and attribute it to their ability to generate high financial outcomes.
cn cn cn cn cn cn cn cn cn cn cn cn
Diff: 2 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
c n c n cn cn cn cn
2
Copyright © 2025 Pearson Education, Inc. cn cn cn cn cn
, 6) is the study of the impact that individuals, groups, and structure have on behavior
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn
within organizations.
cn
A) Leadership
B) Organizational strategy cn
C) Performance management cn
D) Employee relations cn
E) Organizational behavior cn c
Answer: E
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Explanation: Organizational behavior is the field of study that investigates the impact that
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individuals, groups, and structure have on behavior within organizations, for the purpose of
cn cn cn cn cn cn cn cn cn cn cn cn cn
applying such knowledge toward improving an organization's effectiveness.
cn cn cn cn cn cn cn
Diff: 1 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
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7) What are the four main activities managers engage in?
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A) Planning, budgeting, networking, hiring cn cn cn
B) Planning, organizing, leading, controlling cn cn cn
C) Controlling, innovating, hiring, quality control cn cn cn cn
D) Monitoring, scheduling, fund raising, leading cn cn cn cn
E) Interpersonal, informational, decisional, planning cn cn cn cn
Answer: B c n
Explanation: Managers' work can be categorized into four different activities: planning, organiz
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ing, leading, and controlling.
cn cn cn
Diff: 2 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
c n c n cn cn cn cn
8) The ultimate goal of organizational behavior is to
cn . cn cn cn cn cn cn cn
A) better understand management
cn cn
B) improve an organization's effectiveness cn cn cn
C) balance diversity cn
D) create boilerplates cn
E) replace human resources cn cn cn
Answer: B c n
Explanation: OB studies the impact individuals, groups, and structure have on an organization
c n cn cn cn cn cn cn cn cn cn cn cn cn
with the ultimate goal of improving effectiveness.
cn cn cn cn cn cn
Diff: 2 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
c n c n cn cn cn cn
3
Copyright © 2025 Pearson Education, Inc. cn cn cn cn cn
Copyright © 2025 Pearson Education, Inc.
cn cn cn cn cn
,Essentials of Organizational Behavior, 16e (Robbins) cn cn cn cn cn cn
Chapter 1 What Is Organizational Behavior?
cn cn cn cn
1) The impact of what three areas are investigated in the study of Organizational Behavior?
cn cn cn cn cn cn cn cn cn cn cn cn cn
A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction cn cn cn cn cn
C) Individuals, groups, and job satisfaction cn cn cn cn
D) Groups, structure, and profit structure cn cn cn cn
E) Individuals, groups, and structure cn cn cn cn
Answer: E c n
Explanation: OB investigates the impact that individuals, groups, and structures have on behavi
c n cn cn cn cn cn cn cn cn cn cn cn
or within organizations.
cn cn
Diff: 2 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
c n c n cn cn cn cn
2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development cn
C) Conflict
D) Resource allocation cn
E) Work design cn c
Answer: D
n c n
Explanation: OB includes the core topics of motivation, leader behavior and power, interperso
c n cn cn cn cn cn cn cn cn cn cn cn
nal communication, group structure and processes, personality, emotions, and values, attitude dev
cn cn cn cn cn cn cn cn cn cn cn
elopment and perception, change processes, conflict and negotiation, and work design. It does no
cn cn cn cn cn cn cn cn cn cn cn cn cn
t include resource allocation.
cn cn cn
Diff: 2 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
c n c n cn cn cn cn
1
Copyright © 2025 Pearson Education, Inc. cn cn cn cn cn
,3) According to a study by Monster (a global employment company), the number one most
cn cn cn cn cn cn cn cn cn cn cn cn cn cn
frequently desired skill in applicants was cn . cn cn cn cn cn
A) ethical
B) technical
C) communication
D) computer
E) accounting c
Answer: C
n c n
Explanation: Monster mined data from nearly one million market- c n cn cn cn cn cn cn cn
wide job postings to identify skills that were most often sought by employers. At the top of the lis
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn
t was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
cn cn cn cn cn cn cn cn cn cn cn cn cn cn
Diff: 1 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
c n c n cn cn cn cn
4) According to a recent large-scale survey, 58% of managers did NOT receive
cn .cn cn cn cn cn cn cn cn cn cn cn
A) pay incentives cn
B) training
C) administrative support cn
D) insurance
E) office space cn c
Answer: B
n c n
Explanation: Fifty- c n
eight percent of managers reported they had not received any training and 25% admitted they wer
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn
e not ready to lead others when they were given the role.
cn cn cn cn cn cn cn cn cn cn cn
Diff: 2 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
c n c n cn cn cn cn
5) There is a connection between companies which have
cn cn cn cn cn cn cn cn
and their attention to organizational behavior principles.
cn cn cn cn cn cn cn
A) high turnover rates cn cn
B) specialized technical processes cn cn
C) superior financial performance cn cn
D) long-lasting CEOs cn
E) both high turnover rates and long-
cn cn cn cn cn
lasting CEOs Answer: C cn cn c n
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vi
c n cn cn cn cn cn cn cn cn cn cn
deo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizatio
cn cn cn cn cn cn cn cn cn cn cn cn
nal behavior and attribute it to their ability to generate high financial outcomes.
cn cn cn cn cn cn cn cn cn cn cn cn
Diff: 2 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
c n c n cn cn cn cn
2
Copyright © 2025 Pearson Education, Inc. cn cn cn cn cn
, 6) is the study of the impact that individuals, groups, and structure have on behavior
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn
within organizations.
cn
A) Leadership
B) Organizational strategy cn
C) Performance management cn
D) Employee relations cn
E) Organizational behavior cn c
Answer: E
n c n
Explanation: Organizational behavior is the field of study that investigates the impact that
c n cn cn cn cn cn cn cn cn cn cn cn cn
individuals, groups, and structure have on behavior within organizations, for the purpose of
cn cn cn cn cn cn cn cn cn cn cn cn cn
applying such knowledge toward improving an organization's effectiveness.
cn cn cn cn cn cn cn
Diff: 1 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
c n c n cn cn cn cn
7) What are the four main activities managers engage in?
cn cn cn cn cn cn cn cn
A) Planning, budgeting, networking, hiring cn cn cn
B) Planning, organizing, leading, controlling cn cn cn
C) Controlling, innovating, hiring, quality control cn cn cn cn
D) Monitoring, scheduling, fund raising, leading cn cn cn cn
E) Interpersonal, informational, decisional, planning cn cn cn cn
Answer: B c n
Explanation: Managers' work can be categorized into four different activities: planning, organiz
c n cn cn cn cn cn cn cn cn cn cn
ing, leading, and controlling.
cn cn cn
Diff: 2 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
c n c n cn cn cn cn
8) The ultimate goal of organizational behavior is to
cn . cn cn cn cn cn cn cn
A) better understand management
cn cn
B) improve an organization's effectiveness cn cn cn
C) balance diversity cn
D) create boilerplates cn
E) replace human resources cn cn cn
Answer: B c n
Explanation: OB studies the impact individuals, groups, and structure have on an organization
c n cn cn cn cn cn cn cn cn cn cn cn cn
with the ultimate goal of improving effectiveness.
cn cn cn cn cn cn
Diff: 2 cn
AACSB: Analytical Thinking Qu c n cn cn
est. Category: Concept
cn c n
LO: 1.1 Define organizational behavior (OB).
c n c n cn cn cn cn
3
Copyright © 2025 Pearson Education, Inc. cn cn cn cn cn
